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Help Desk Technician Jobs in Bothell, WA (NOW HIRING)

Trupanion

IT Service Desk Tech II

Seattle, WA · On-site

$33.65 - $35.33/hr

Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion ... The IT Service Desk Technician II provides advanced technical support to employees by resolving ...

New

ACI Infotech

Desktop Support

Everett, WA · On-site

$22.25 - $28.50/hr

Senior level desktop / Service Desk technician assignments as described above. Qualifications and experience desired: * Experience working in a Service Desk environment to address and resolve end ...

Revel Staffing

IT Technician

Bellevue, WA

$68K - $98K/hr

We are seeking an IT Technician to support a large growing healthcare network. Key Responsibilities ... Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff

Oracle

Support Desk Manager

Seattle, WA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

ACI Infotech

Desktop Support

Everett, WA · On-site

$22.25 - $28.50/hr

Everett, WA Seasoned desktop / Service Desk technician: * Exceptional customer service, communication and writing skills. * Detail-oriented, thorough and willing/able to follow established processes ...

LiveRamp

Deal Desk Analyst

Seattle, WA · On-site

$78K - $111K/yr

Additionally, the Senior Deal Desk Analyst will help scale our Deal Desk function internally. We're looking for a proactive, independent thinker, with sound business acumen and excellent ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Strong knowledge of implementing and effectively developing helpdesk and IT operations best ... The Service Desk Analyst serves as the first point of contact for all end users including but not ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

The City of Kirkland's Information Technology Department is seeking to hire a Service Desk Analyst. The role involves troubleshooting, diagnosing, and resolving issues with desktop computer hardware ...

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Help Desk Technician information

See Bothell, WA salary details

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$37

How much do help desk technician jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk technician in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

How much does a help desk technician make a month?

Help desk technicians typically earn between $2,000 and $4,000 per month, depending on experience, location, and certifications. Entry-level roles may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher salaries. Salaries can also vary based on the complexity of support and the size of the organization.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

More about Help Desk Technician jobs

What job categories do people searching Help Desk Technician jobs in Bothell, WA look for?

The top searched job categories for Help Desk Technician jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Help Desk Technician jobs?

Cities near Bothell, WA with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $53,831 per year, or $25.9 per hour.

IT Service Desk Tech II

Trupanion

Seattle, WA • On-site

$33.65 - $35.33/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Trupanion rating

9.6

Company rating: 9.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

5th of 308 rated insurance

Job description

Company Description
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Job Description
Position Summary:
US - Seattle only: This position is open to candidates in the Seattle area. You'll work on-site at our casual, pet-friendly office five days a week.
The IT Service Desk Technician II provides advanced technical support to employees by resolving hardware, software, network, and endpoint-related issues across Windows and macOS environments. This role serves as a key escalation resource, ensuring timely issue resolution, maintaining critical IT systems and documentation, and delivering an exceptional end-user experience. The ideal candidate is a customer focused problem solver who thrives in a fast-paced environment and contributes to continuous improvement of IT services, processes, and technology initiatives.
Key Responsibilities:
  • Deliver Tier II technical support for desktop, laptop, software, hardware, and network-related incidents and service requests.
  • Install, configure, upgrade, and maintain end-user computing devices, operating systems, applications, and peripheral equipment.
  • Accurately document incidents, resolutions, system changes, and support activities within the JIRA platform.
  • Collaborate with internal IT teams to identify root causes, implement corrective actions, and enhance overall service delivery.
  • Maintain high levels of employee satisfaction by providing responsive, reliable, and professional technical support.
  • Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
  • Support mobile device management (MDM) platforms such as Intune, including device enrollment and basic configuration
  • Provide support for conferencing and AV systems in meeting rooms and shared spaces
  • Contribute to internal documentation and knowledge base resources
  • Assist with broader IT initiatives, including system rollouts, procurement, and asset management
  • Offer occasional after-hours or weekend support when needed
  • Deep Windows expertise (required), including:
    • OS-level troubleshooting (BSOD, event logs, performance tuning)
    • BitLocker, driver/hardware issues, and power/thermal management

Qualifications
  • 4+ years of experience in help desk, desktop support, or IT support (internship or academic lab experience considered)
  • Experience supporting macOS and/or Windows in a professional environment
  • Familiarity with Microsoft 365 and basic Azure Active Directory functions (e.g., user management, password resets)
  • Exposure to ITSM platforms such as ServiceNow or Jira Service Management
  • Understanding of MDM tools; experience with Intune is a plus
  • Strong communication skills with a user-focused, service-oriented mindset
  • Comfort using AI tools (e.g., CoPilot, Gemini) to improve efficiency and problem-solving
  • Degree in IT, Computer Science, or related field preferred (or equivalent experience); CompTIA A+ is a plus
  • Strong understanding of networking fundamentals (Wi-Fi, VPN, LAN, firewalls)

Additional Information
Skills:
  • Advanced analytical and troubleshooting skills with the ability to identify root causes and resolve complex technical issues efficiently
  • Experience working in global, distributed, or multicultural organizations and supporting a diverse employee population
  • Proven ability to identify process improvement opportunities and contribute to service desk optimization initiatives
  • Strong technical documentation and knowledge management skills, including creating clear procedures and support articles
  • Excellent organizational and time-management skills with the ability to manage competing priorities in a fast-paced environment
  • Strong written and verbal communication skills with the ability to build positive relationships across technical and non-technical teams.

Compensation:
  • The base hourly range for this position is $33.65 - $35.33 on a full-time schedule.
  • Along with base compensation, Trupanion employees are currently eligible for monthly bonuses.
  • We want all employees to be invested in Trupanion's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:
  • Full medical, dental, and vision benefits at no cost to the employee
  • Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
  • Five-week sabbatical after five years of employment
  • Open, casual, pet-friendly, and fun office environment
  • Free medical health insurance for your pet (1 dog or cat)
  • Paid time off to volunteer at nonprofit organizations
  • Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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