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Help Desk Jobs in Kent, WA (NOW HIRING)

MV Transportation

Help Desk Support

Kent, WA

$37.80 - $40.95/hr

MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is responsible for ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

MV Transportation

Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

Responsibilities MV Transportation is seeking a SEATTLE-Help Desk Support . This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. This position is ...

TEKsystems

Help Desk Technician - Tier 1

Bellevue, WA · On-site

$28 - $32/hr

Description Our client is seeking Tier 1 Help Desk Technicians to join its Service Desk team supporting a fast-paced, highly technical environment. Candidates will support Windows-based systems ...

TEKsystems

Help Desk Technician

Seattle, WA

$28 - $30/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Help Desk Technician

Seattle, WA · On-site

$28 - $30/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

TEKsystems

Help Desk Technician

Seattle, WA · On-site

$28 - $30/hr

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across ...

Georgia IT, Inc.

Help Desk Analyst - Seattle, WA

Seattle, WA · On-site

$23.25 - $31.75/hr

Georgia IT, Inc. is seeking a Help Desk Analyst to join their team in Seattle, WA. The role involves providing technical support and resolving issues for non-technical resources while ensuring a ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation

IT Help Desk Support

Kent, WA · On-site

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

MV Transportation

IT Help Desk Support

Kent, WA

$37.80 - $40.95/hr

The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities : * Responsible for providing ...

HealthPoint

Help Desk Specialist I

Renton, WA · On-site

$22.50 - $32.41/hr

Take inbound calls to IT Helpdesk regarding various hardware and software problems. * Provide technical support to internal employees including employees working remotely. * Setup and maintain ...

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Help Desk information

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How much do help desk jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for help desk in Kent, WA is $26.49, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $29.71 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Kent, WA?

The most popular types of Help Desk jobs in Kent, WA are:

What are popular job titles related to Help Desk jobs in Kent, WA?

For Help Desk jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Kent, WA look for?

The top searched job categories for Help Desk jobs in Kent, WA are:

What cities near Kent, WA are hiring for Help Desk jobs?

Cities near Kent, WA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Kent, WA as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $55,109 per year, or $26.5 per hour.

Senior Help Desk Technician

Bellevue, WA

Link Consulting Services
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Link Consulting Servicesexternal

$32 - $40/hr

Full-time

Re-posted 2 days ago

Job description

SUMMARY OF RESPONSIBILITIES

A Senior Help Desk Technician bridges the gap between complex technical challenges and end user productivity, serving as a trusted escalation point and hands-on problem solver across both on-site and remote client environments. This role involves diagnosing, troubleshooting, and resolving a wide range of IT issues that effectively address client challenges and deliver measurable day-to-day value.

As a client-facing professional, the Senior Help Desk Technician must maintain a high level of professionalism and communication, translating complex technical issues into clear, actionable guidance for end users and stakeholders. Additionally, this role is responsible for supporting existing client technology environments, identifying recurring issues, inefficiencies, and opportunities for improvement. The technician must be equally comfortable communicating with frontline users and technical teams, ensuring timely resolution and alignment with client expectations.
 
AREAS OF RESPONSIBILITY
 
  • Serve as the primary escalation point for a team of technicians of varied skillsets and experience.
  • Provide on-site and remote support to clients operating Windows and Apple environments.
  • Support and administer Microsoft 365 and cloud-based network technologies across multiple client environments.
  • Mentor junior technicians and foster continuous learning within the help desk team.
 
ESSENTIAL FUNCTIONS
 
  • Act as the escalation point for all Tier 1/Tier 2 technical issues that frontline technicians cannot resolve.
  • Troubleshoot and resolve complex issues related to Microsoft Windows 10/11, Office products, Microsoft 365 (Admin portal), Azure (Entra), Intune (Endpoint Manager), and macOS.
  • Administer user accounts and permissions in Active Directory and Microsoft 365 environments.
  • Support network connectivity, email, printers, and a wide variety of productivity and Line of Business applications.
  • Collaborate with clients to understand their technical environment and proactively identify potential issues.
  • Document resolutions and maintain knowledge base articles for recurring issues.
  • Quickly learn to support new productivity and Line of Business applications that clients use to run their businesses.
 
ESSENTIAL COMPETENCIES
 
  • Adaptability - Adapts to changes in the work environment; able to deal with frequent changes, delays, or unexpected events.
  • Analytical - collects and researches data.
  • Customer Service - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
  • Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.
  • Ethics - treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Interpersonal Skills - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and trying new things.
  • Organizational Support - follows policies and procedures; completes administrative tasks correctly and on time.
  • Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
  • Written Communication - writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
  • Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Professionalism - approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
  • Quality - looks for ways to improve and promote quality.
  • Quantity - completes work in timely manner; works quickly.
  • Teamwork - exhibits objectivity and openness to others' views; contributes to building a positive team spirit; supports everyone's efforts to succeed.
  • Technical Skills - shares expertise with others.
 
EDUCATION AND/OR EXPERIENCE
 
  • Bachelor’s Degree or higher education level preferred.
  • 5+ Years’ IT Technical Support experience in Windows and MAC environments.
  • Strong understanding of Microsoft Windows 10/11, Office products, Microsoft 365 Admin portal, Azure (Entra), and Intune (Endpoint Manager).
  • Proficiency with macOS up to Sonoma (v15).
  • Solid foundation in troubleshooting network connectivity, email, printers, and user account permissions.
  • Experience working in a Managed Service Provider (MSP) environment preferred.
  • Equivalent combination of education and experience.
 
LICENSE REQUIREMENTS
 
  • Must always maintain a valid driver’s license in good standing and valid insurance in accordance with state law when using personal vehicle.
  • Must immediately advise direct supervisors immediately of any deviations of the license or insurance requirements above.
TRAVEL REQUIREMENTS
 
  • This position typically has 20% travel associated with its functions
  • Must be able to travel by air, boat, train, and vehicular modes
LANGUAGE SKILLS
 
  • Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence in a manner that is clear and concise. Ability to effectively present information in one-on-one or, small or large group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
 
  • Algebra such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
 
  • Ability to apply a common logic understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with and solve problems involving several variables.
COMPUTER SKILLS
 
  • To perform this job successfully, an individual must demonstrate current knowledge of: Microsoft Windows 10/11; Office 365 suite including Outlook, SharePoint, and Teams (on PC, Mac, and mobile); Microsoft 365 Admin Portal; Azure Active Directory (Entra); Intune (Endpoint Manager); macOS up to Sonoma (v15); and general network troubleshooting tools.
Preferred Current Certifications (within past 3-5 years)
 
  • Windows MDAA - Modern Desktop Administrator Associate (Microsoft 365 Certified)
  • Modern Desktop Administrator Associate preferred)
  • Apple Certified Support Professional (ACSP)
  • Apple Certified Associate - Mac Integration Basics
 
Pay Range: $32.00 - $40.00 (hourly estimate)