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Help Desk Jobs in Longview, WA (NOW HIRING)

Protingent

IT Specialist

Woodland, WA · On-site

$65K - $80K/yr

Strong knowledge of ERP system required (Syspro experience preferred). * 2 years+ of network and help desk experience * Excellent customer service skills * Previous exposure to a busy service desk ...

McMenamins

Gearhart Hotel Front Desk Agent

OR · On-site

$14.50 - $18.25/hr

McMenamins Gearhart Hotel is Hiring for Front Desk Agent ! McMenamins is a family-owned company in ... Helping other local businesses grow with collaborative products * Our pubs and hotel properties are ...

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Prior help desk, desktop support, field technician, or customer service experience. * Experience supporting healthcare environments is a plus. * Familiarity with Active Directory and Microsoft 365 ...

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Prior help desk, desktop support, field technician, or customer service experience. * Experience supporting healthcare environments is a plus. * Familiarity with Active Directory and Microsoft 365 ...

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Prior help desk, desktop support, field technician, or customer service experience. * Experience supporting healthcare environments is a plus. * Familiarity with Active Directory and Microsoft 365 ...

MetroSys

IT Support Technician

Longview, WA · On-site

$20 - $25/hr

Prior help desk, desktop support, field technician, or customer service experience. * Experience supporting healthcare environments is a plus. * Familiarity with Active Directory and Microsoft 365 ...

JH Kelly

IT Field Support Specialist

Longview, WA · On-site

$25 - $33/hr

Service Desk Support * Answer and triage inbound IT support calls and help desk tickets. * Gather required information, create and update support tickets, and communicate expectations to users.

PURE SERENITY MASSAGE LLC

Receptionist

Saint Helens, OR · On-site

$15.70 - $18/hr

Front Desk Receptionist - Pure Serenity Health Spa We're growing and looking for someone who truly ... Everything we do is rooted in helping people feel better, inside and out. To Apply: Send your ...

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All JobsHelp Desk JobsHelp Desk Jobs in Longview, WA

Help Desk information

See Longview, WA salary details

$13

$24

$36

How much do help desk jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for help desk in Longview, WA is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $27.98 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are popular job titles related to Help Desk jobs in Longview, WA? For Help Desk jobs in Longview, WA, the most frequently searched job titles are:
What cities near Longview, WA are hiring for Help Desk jobs? Cities near Longview, WA with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Longview, WA as of July 2026, with employment types broken down into 73% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,857 per year, or $24.9 per hour.

Tier-2 Help Desk Support (Field IT)

LinQ Global

Battle Ground, WA

$28/hr

Contractor

Posted 21 days ago

Job description

Tier-2 Help Desk Support (Field IT)

📍 Location: Battle Ground, WA
💼 Job Type: Full-Time
✈️ Travel: Up to 20% to regional field offices

About the Role

We're seeking a Tier-2 Help Desk Support professional to provide desktop, application, and end-user IT support across office and field locations. You'll troubleshoot hardware, software, networking, mobile devices, printers, and assist with technology refresh projects while delivering exceptional customer service.

Responsibilities
  • Provide desktop, laptop, application, and remote IT support
  • Troubleshoot PCs, printers, phones, mobile devices, and network issues
  • Perform computer imaging, software installation, and hardware maintenance
  • Manage IT assets and support technology refresh initiatives
  • Resolve Service Desk tickets and coordinate with internal IT teams
  • Ensure compliance with IT processes, standards, and security policies
Qualifications
  • Associate's degree with 3-5 years of IT support experience or Bachelor's degree in IT
  • 5+ years of desktop/help desk support experience
  • Strong troubleshooting and customer service skills
  • Experience with IT ticketing systems (ServiceNow preferred)
  • Knowledge of desktop/laptop imaging and hardware support
  • Ability to prioritize tasks and adapt to changing technologies
Technical Skills
  • Microsoft 365 & Teams
  • Windows 10
  • Active Directory
  • PXE Imaging
  • Citrix
  • Remote Desktop/Remote Assistance
  • HP Desktops & Laptops
  • iPhone Support
  • Microsoft Edge & Internet Explorer
  • Multi-Function Printers