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Help Desk Jobs in Longview, WA (NOW HIRING)

Tier-2 Help Desk Support (Field IT) - Battleground, WA 98604 Duration: 6 months to start Payrate: 28 $ on W2 Travel: Approximately 20% travel to field offices (Eugene, OR, Tri-Cities, Seattle ...

IT Specialist

Woodland, WA ยท On-site

$65K - $80K/yr

Strong knowledge of ERP system required (Syspro experience preferred). * 2 years+ of network and help desk experience * Excellent customer service skills * Previous exposure to a busy service desk ...

Gearhart Hotel Front Desk Agent

OR ยท On-site

$14.50 - $18.25/hr

McMenamins Gearhart Hotel is Hiring for Front Desk Agent ! McMenamins is a family-owned company in ... Helping other local businesses grow with collaborative products * Our pubs and hotel properties are ...

IT Support Technician

Longview, WA ยท On-site

$20 - $25/hr

Prior help desk, desktop support, field technician, or customer service experience. * Experience supporting healthcare environments is a plus. * Familiarity with Active Directory and Microsoft 365 ...

IT Support Technician

Longview, WA ยท On-site

$20 - $25/hr

Prior help desk, desktop support, field technician, or customer service experience. * Experience supporting healthcare environments is a plus. * Familiarity with Active Directory and Microsoft 365 ...

IT Support Technician

Longview, WA ยท On-site

$20 - $25/hr

Prior help desk, desktop support, field technician, or customer service experience. * Experience supporting healthcare environments is a plus. * Familiarity with Active Directory and Microsoft 365 ...

IT Support Technician

Longview, WA ยท On-site

$20 - $25/hr

Prior help desk, desktop support, field technician, or customer service experience. * Experience supporting healthcare environments is a plus. * Familiarity with Active Directory and Microsoft 365 ...

IT Specialist

Woodland, WA ยท On-site

$75K - $87K/yr

Syspro experience preferred * 2 years+ of network and help desk experience * Excellent customer service skills * Previous exposure to a busy service desk environment * Excellent grasp of IT infrastr ...

Receptionist

Saint Helens, OR ยท On-site

$15.70 - $18/hr

Front Desk Receptionist - Pure Serenity Health Spa We're growing and looking for someone who truly ... Everything we do is rooted in helping people feel better, inside and out. To Apply: Send your ...

Receptionist

Saint Helens, OR ยท On-site

$16.75 - $21.50/hr

Front Desk Receptionist - Pure Serenity Health Spa We're growing and looking for someone who truly ... Everything we do is rooted in helping people feel better, inside and out. To Apply: Send your ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Help Desk information

See Longview, WA salary details

$13

$24

$36

How much do help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk in Longview, WA is $24.93, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $27.98 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.

What are the most commonly searched types of Help Desk jobs in Longview, WA?

The most popular types of Help Desk jobs in Longview, WA are:

What job categories do people searching Help Desk jobs in Longview, WA look for?

The top searched job categories for Help Desk jobs in Longview, WA are:

What cities near Longview, WA are hiring for Help Desk jobs?

Cities near Longview, WA with the most Help Desk job openings:

Infographic showing various Help Desk job openings in Longview, WA as of August 2026, with employment types broken down into 59% Full Time, 35% Part Time, and 6% Contract. Highlights an 94% In-person, and 6% Hybrid job distribution, with an average salary of $51,857 per year, or $24.9 per hour.

Field IT Technician

MM International

Battle Ground, WA โ€ข On-site

Contractor

Re-posted 13 days ago


Job description

Title: Tier-2 Help Desk Support (Field IT) -

Battleground, WA 98604

Duration: 6 months to start

Payrate:  28 $ on W2

Travel: Approximately 20% travel to field offices (Eugene, OR, Tri-Cities, Seattle, Eastern Washington, and other regional locations)

Job Description:

The selected candidate will provide Application and Desktop Support services. This includes: troubleshooting for PC, network, phone, printer hardware and software, mobile devices, handhelds. The selected candidate will also participate in technology refresh projects, provides in-person, desk-side and remote support to business users. In addition, the Desktop Support candidate will serve as the initial point of contact for troubleshooting all IT related problems.

Requirements/Qualifications:

  • Excellent customer service, interpersonal and communication skills
  • Strong prioritization skills
  • Ability to adapt to changing technologies and learn new technologies
  • Bachelors in Information Technology or Associates plus 3-5 years of Experience
  • Experience with ITIL focused ticket management tools. ServiceNow is a plus but not required.
  • Desktop/Laptop Imaging experience
  • Hardware & software Application Maintenance and Support
  • Perform asset management requirements