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Help Desk Jobs in Kent, WA (NOW HIRING)

IntelliPro Group Inc.

IT Help Desk

Fife, WA · On-site

Title: Client Support Associate 📍 Location: Fife, WA (Onsite) 💲 Pay Rate: $28 - $30/hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide ...

Oracle

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Oracle

Support Desk Manager

Seattle, WA · On-site

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

kgs

Senior Helpdesk Technician

Mcchord Air Force Base, WA

$21.75 - $29.25/hr

Koniag IT Systems, LLC is seeking Help Desk Staff to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will ...

kgs

Senior Helpdesk Technician

Mcchord Air Force Base, WA · On-site

$21.75 - $29.25/hr

Koniag IT Systems, LLC is seeking Help Desk Staff to analyze problems and provide technical assistance, support, and advice to end users for hardware, software, and systems. The ideal candidates will ...

TEGNA Inc.

Story Desk Manager

Seattle, WA · On-site

$100K - $120K/yr

As part of the newsroom leadership team, the Story Desk Manager will oversee breaking news ... Experience helping transform and manage newsgathering systems and workflows. * Strong ...

PitchBook Data

Deal Desk Analyst

Seattle, WA · On-site

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity ... The Deal Desk Analyst is a proactive commercial partner to PitchBook's sales organization, engaged ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Jobs in Kent, WA

Help Desk information

See Kent, WA salary details

$14

$26

$38

How much do help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk in Kent, WA is $26.11, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $29.28 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Kent, WA?

The most popular types of Help Desk jobs in Kent, WA are:

What are popular job titles related to Help Desk jobs in Kent, WA?

For Help Desk jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Kent, WA look for?

The top searched job categories for Help Desk jobs in Kent, WA are:

What cities near Kent, WA are hiring for Help Desk jobs?

Cities near Kent, WA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Kent, WA as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,310 per year, or $26.1 per hour.

IT Help Desk

IntelliPro Group Inc.

Fife, WA • On-site

Contractor

Re-posted 16 days ago

Job description

Title: Client Support Associate

📍 Location: Fife, WA (Onsite)
💲 Pay Rate: $28 - $30/hr on W2
📅 Duration: 3+ Months

Job Summary

We are seeking an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end-user computing, and business applications. This role supports both office and distribution center environments, ensuring reliable technology operations while delivering exceptional customer service.

Key Responsibilities
  • Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and other peripherals.
  • Troubleshoot and resolve hardware, software, and system-related issues.
  • Install, configure, maintain, and support Windows-based systems and Microsoft Office applications.
  • Manage and document incidents and service requests using IT service management tools.
  • Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities.
  • Assist with audio/video conferencing and meeting room technology support.
  • Maintain IT asset inventory, equipment tracking, and spare parts management.
  • Coordinate vendor repairs, maintenance activities, and hardware replacements.
  • Support operational technology needs, including printer maintenance and equipment troubleshooting.
  • Follow IT security, compliance, and change management procedures.
Required Qualifications
  • 5+ years of hands-on experience supporting enterprise IT environments.
  • Strong experience with Windows desktop administration, deployment, and troubleshooting.
  • Experience installing, configuring, and repairing PC hardware.
  • Knowledge of desktop, laptop, printer, and peripheral troubleshooting.
  • Experience supporting iOS and Android mobile devices.
  • Proficiency with Microsoft Office applications.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to travel locally (approximately 5%) as required.
Work Environment
  • Fully onsite position based in Cookeville, TN.
  • Occasional travel to nearby locations may be required.
  • Flexibility to provide support during peak operational periods or after hours when needed.

If you're a hands-on IT professional who enjoys solving technical issues and supporting end users in a fast-paced environment, we'd love to hear from you.

 

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

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