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Remote Help Desk Jobs in Kent, WA (NOW HIRING)

University of Washington

Senior Cogito Developer

Seattle, WA · On-site +1

$104K - $132K/yr

POSITION HIGHLIGHTS * 100% remote opportunity * 15 days of vacation your first year - Also, 12 days ... Providing production support and respond to help desk tickets related to the BI development tool ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Kent, WA

Remote Help Desk information

See Kent, WA salary details

$14

$26

$38

How much do remote help desk jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote help desk in Kent, WA is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $29.33 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the key skills and qualifications needed to thrive as a Remote Help Desk professional, and why are they important?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by Remote Help Desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What are Remote Help Desk jobs?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

Is it possible to get a remote help desk job?

Yes, remote help desk jobs are widely available and often require technical skills, customer service abilities, and familiarity with remote communication tools. Many companies offer remote positions that may require certifications like CompTIA A+ or ITIL, and they typically involve troubleshooting software, hardware, and network issues from a remote location.

What jobs pay $10,000 a month without a degree?

Remote Help Desk roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in this range often require advanced technical expertise, certifications, or experience in fields like software development, cybersecurity, or sales, which can sometimes be achieved without a traditional degree. Freelance consulting, sales, or technical support roles with high commissions or bonuses may also reach this income level.

How can I make 2000 a week working from home?

A remote help desk role can potentially pay $2,000 or more per week with high-level experience, specialized skills, and certifications such as CompTIA A+ or ITIL. Earning this income often requires working full-time, handling multiple clients, or providing premium support services, possibly including overtime or on-call work.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting common issues, allowing help desk professionals to focus on more complex problems. However, AI does not fully replace help desk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support jobs like remote help desk positions.
What are the most commonly searched types of Help Desk jobs in Kent, WA? The most popular types of Help Desk jobs in Kent, WA are:
What are popular job titles related to Remote Help Desk jobs in Kent, WA? For Remote Help Desk jobs in Kent, WA, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk jobs in Kent, WA look for? The top searched job categories for Remote Help Desk jobs in Kent, WA are:
What cities near Kent, WA are hiring for Remote Help Desk jobs? Cities near Kent, WA with the most Remote Help Desk job openings:
Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Kent, WA as of June 2026, with employment types broken down into 1% Locum Tenens, 73% Full Time, 5% Part Time, 20% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,360 per year, or $26.1 per hour.
Operations Support Coordinator

Operations Support Coordinator

STELLAR INDUSTRIAL SUPPLY

Tacoma, WA • On-site, Remote

$23.50 - $26/hr

Full-time

Posted 7 days ago

Job description

Title: Operations Support Coordinator
Department: IT
Location: Remote - WA, OR, CA, AZ, ID, UT, NV, FL, PA, TN
FLSA Status: Non-Exempt (Hourly)
Supervisory Role: No
Reports To: IT Operations Manager
Date Created or Revised: 5/2/2026
Stellar's Commitment
At Stellar, we believe every employee plays an important role in our success. Contributions extend beyond defined responsibilities, and we value team members who are willing to step in, support one another, and take initiative when needed.
We are committed to working collaboratively and expect each employee to contribute wherever and whenever their skills and efforts can help move the organization forward and ensure our collective success.
About the Position:
The Operations Support Coordinator serves as the first point of contact for internal employee support across office, sales, and warehouse environments. This role is responsible for helping employees resolve day-to-day operational issues, including system questions, device troubleshooting, and process support. We are looking for someone close to one of our branches listed above, though this can be a remote position.
This position is focused on ownership and follow-through-ensuring issues are addressed efficiently and employees feel supported so operations can continue to run smoothly.
Essential Duties and Responsibilities:
Other duties, responsibilities, and activities may change or be assigned at any time.
Internal Customer Support
  • Serve as the first point of contact for employee support requests via phone, email, or ticketing system
  • Provide responsive, professional support to office staff, sales teams, and warehouse employees
  • Take ownership of support requests from intake through resolution, ensuring timely follow-up

System & Application Support
  • Provide first-line support for Prophet 21 (P21), assisting users with common tasks and basic troubleshooting
  • Support questions related to business systems and processes
  • Create simple guides or instructions to address recurring questions

Technical & Device Support
  • Troubleshoot basic issues with computers, printers, scanners, mobile devices, and related applications
  • Assist with setup of new users, devices, and basic system access
  • Coordinate with internal IT or external vendors for escalated technical issues

Issue Tracking & Resolution
  • Accurately document support requests and resolutions in the ticketing system
  • Track open issues and ensure timely follow-up and closure
  • Communicate clearly with employees regarding status, timelines, and next steps

Collaboration & Coordination
  • Partner with internal teams to resolve issues impacting operations
  • Understand business priorities and respond with appropriate urgency
  • Contribute to a team-oriented, service-focused support environment.

EDUCATION:
  • High School Diploma or equivalent required
  • Associate's degree or relevant technical training preferred

REQUIRED KNOWLEDGE AND SKILLS
  • 1-3 years of experience in customer support, operations support, help desk, or a related role
  • Strong customer service mindset with a focus on responsiveness and follow-through
  • Clear and effective communication skills, both written and verbal
  • Ability to troubleshoot basic technical and system-related issues
  • Strong problem-solving skills with a logical and curious approach
  • Ability to manage multiple requests and prioritize effectively in a fast-paced environment
  • Comfortable working with non-technical users and explaining solutions in simple terms
  • Basic proficiency with Microsoft Office and general business systems
  • Ability to learn new systems and tools, including ERP systems such as Prophet 21

Preferred
  • Experience with Prophet 21 (P21) or similar ERP systems
  • Experience supporting warehouse or operational environments
  • Familiarity with ticketing systems or help desk tools

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
  • This role is primarily sedentary and involves working at a desk using a computer for extended periods of time. Regular activities include sitting, typing, and using a phone. Occasional standing, walking, bending, or lifting light items may be required.

WORK ENVIRONMENT:
  • Marginal to minimal exposure to noise or hazards. Work is primarily performed at a desk using standard office equipment.

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