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Remote Help Desk Jobs in Kent, WA (NOW HIRING)

Armavel, LLC

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Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA · Remote

$25/hr

Bachelor's Degree * 5+ years of Help desk or other experience working in a customer service ... Fully remote workforce - work from anywhere in the US! * You'll get lots of work done, and work ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

Demonstrate and assist with remote access to company resources. * Support users at our Bellevue and ... We help clients get work done more efficiently and economically, without compromising quality.

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

... Desk organization, you will be based in Denver, CO or Phoenix, AZ. Location: Remote (Must be close ... Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

... Service Desk organization, you will be based in Denver, CO. Location: Remote (Must be close to ... Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future.

Yoodli AI Roleplays

Deal Desk Lead

Seattle, WA · On-site +1

$155K - $170K/yr

Careers at Yoodli We're on a mission to help people communicate with confidence Yoodli is an AI ... This is a Hybrid role: 3 days in-office at our Seattle HQ (lunch included) + 2 days remote. What ...

Runway

Senior IT Engineer - US West Coast

Seattle, WA · On-site +1

$110K - $170K/yr

Handle help-desk tickets : Triage and resolve employee requests - password resets, access ... This is a remote role and coordination happens in Slack and Notion. If you can't write clearly, the ...

Trupanion

Senior Platform Engineer - Microsoft

Seattle, WA · Remote

$118K - $163K/yr

Remote candidates must be available to work Pacific Time Zone hours . Candidates based in the ... This person will help modernize endpoint management, improve application delivery, strengthen patch ...

Push Operations

Account Executive

Seattle, WA · On-site +1

$70K/yr

Balance remote work with in-person selling, deciding when to work a deal from your desk and when to ... Help shape the future of Push's field GTM motion in Washington through process improvements ...

Ardurra Group, Inc.

Aviation Project Engineer

Seattle, WA · On-site +1

$110K - $150K/yr

While the position is remote, regular travel to Wenatchee, WA (typically 1-4 times per month) is ... Prolonged periods sitting at a desk and working on a computer * Occasionally lift and/or move up to ...

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All JobsHelp Desk JobsRemote Help Desk JobsRemote Help Desk Jobs in Kent, WA

Remote Help Desk information

See Kent, WA salary details

$14

$26

$38

How much do remote help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote help desk in Kent, WA is $26.13, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $29.33 per hour, depending on experience, location, and employer.

What is a remote help desk?

Remote Help Desk jobs involve providing technical support and assistance to users over the phone, chat, or email from a remote location. Professionals in this role help resolve hardware, software, and network issues, often using remote access tools to diagnose and fix problems. They serve as the first point of contact for customers or employees needing IT support. Remote Help Desk technicians must possess strong communication skills and a solid understanding of computer systems, software, and troubleshooting techniques.

What are the key skills and qualifications needed to thrive as a remote help desk professional?

To thrive as a Remote Help Desk professional, you need strong technical troubleshooting abilities, knowledge of common operating systems, and typically a background in IT or related certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and communication platforms is essential. Exceptional customer service, patience, and clear verbal and written communication skills make someone stand out in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and maintaining smooth IT operations from a remote setting.

What are some common challenges faced by remote help desk professionals and how can they be managed?

Remote Help Desk professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication across different time zones, and maintaining high levels of customer satisfaction. To address these, it's important to develop strong problem-solving skills, utilize remote support tools effectively, and establish clear communication channels with both users and team members. Proactively documenting solutions and staying updated on the latest software and security protocols can also help manage these challenges and ensure efficient support.

What is the difference between Remote Help Desk vs Remote Technical Support Specialist?

AspectRemote Help DeskRemote Technical Support Specialist
CredentialsCompTIA A+, Microsoft Certified, or similarCompTIA A+, Network+, Microsoft certifications
Work EnvironmentCustomer service-focused, troubleshooting hardware/software issuesTechnical problem-solving, advanced diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, software companies, tech vendors
Search & Comparison IntentDifferences, roles, responsibilitiesSkills, certifications, job duties

Remote Help Desk and Remote Technical Support Specialist roles both involve assisting users remotely with technical issues. The Help Desk typically handles basic troubleshooting and customer service, while the Technical Support Specialist deals with more complex technical problems. Both require similar certifications and work environments, but the Technical Support role often involves deeper technical knowledge and diagnostics.

What are the most commonly searched types of Help Desk jobs in Kent, WA?

The most popular types of Help Desk jobs in Kent, WA are:

What are popular job titles related to Remote Help Desk jobs in Kent, WA?

For Remote Help Desk jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk jobs in Kent, WA look for?

The top searched job categories for Remote Help Desk jobs in Kent, WA are:

What cities near Kent, WA are hiring for Remote Help Desk jobs?

Cities near Kent, WA with the most Remote Help Desk job openings:

Remote Help Desk jobs near you
Infographic showing various Remote Help Desk job openings in Kent, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,360 per year, or $26.1 per hour.

Jr. Salesforce Administrator - Tier 1 Help Desk - Incident Response

Seattle, WA • Remote

Armavel, LLC
IT Services • 11 - 50 employees
Learn more about Armavel, LLCexternal

$25/hr

Part-time

Posted 9 days ago

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Job description

Armavel is seeking a Salesforce Administrators to support a high-profile software development project in support of a large federal agency. This Salesforce Administrator will have responsibilities that include managing security, troubleshooting, and end-user support. This position will offer direct exposure to a key federal program, with a focus on ensuring customer success with scalable solutions, processes, and applications. We always work Eastern Time hours.

Weekly Hours: 24 hours per week

SHIFT:
Eastern Time Schedule

  • Thursday 4am-8am ET
  • Saturday 12am-4am ET
  • Saturday 8pm to Sunday 4am ET

Key Responsibilities:

  • Support the daily cross-functional operational readiness of the federal agency’s shared Salesforce platform.
  • Manage security, users, roles, profiles, groups, queues, and other Salesforce setup options, as necessary.
  • Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
  • Closing out tier 1 cases which includes user creations, dashboard/report clean up and end user support issues.
  • Evaluate new Salesforce releases and applications, participate in plans for their implementation and remain current with Salesforce administration best practices.
  • Monitor performance and scalability and refactor existing sub-optimal features.
  • Create reports in Salesforce to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data. Provide meaningful and actionable intelligence to our business groups.
  • Train/support end users with the use of the Salesforce application, and act as an escalation point for internal Salesforce issues.

Requirements:

  • Certified Salesforce Administrator is required.
  • Bachelor’s Degree
  • 5+ years of Help desk or other experience working in a customer service capacity is helpful but not required.
  • Experience with the Salesforce business workflow (different entities like opportunity, leads, account, assets, etc.) is helpful but not required.
  • Must be a US Citizen, with the ability to obtain a US Security Clearance

What Makes You Great:

  • Willingness to work hard, learn new things, and take on a challenge
  • Adaptability, humility, and a willingness to take ownership
  • Strong customer service centered and the ability to collaborate within a cross-functional team.
  • Ability to research and resolve problems efficiently and accurately.
  • Excellent communications and presentation skills.
  • Ability to interact professionally and productively with senior government officials.
  • Strong attention to detail, organizational and time management skills.
  • Self-starter and proactive

Why this position is rewarding:

  • Fully remote workforce – work from anywhere in the US!
  • You’ll get lots of work done, and work with a team that likes to hustle.
  • You get to play a big part in important technologies being brought to an entirely new audience and get to work with some cool technology companies.
  • Your work will benefit veterans.

Company Description

Armavel is a fast-growing IT consulting firm that has built a culture founded on a values-first philosophy. We are passionate about delivering results that are timely and world class via an environment that has all the ingredients for our people to thrive. With this in mind, we seek out candidates that demonstrate the following characteristics: honesty, humility, hustle, empathy, resilience, and positivity. These attributes are vital to our company’s growth and are our first priority in our hiring decisions.