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It Helpdesk Jobs in Bothell, WA (NOW HIRING)

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA · On-site

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

BRINC Drones

IT Support Specialist

Seattle, WA · On-site

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $95K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Bothell, WA

It Helpdesk information

See Bothell, WA salary details

$14

$25

$37

How much do it helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for it helpdesk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Helpdesk professional, and why are they important?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are some typical challenges faced by IT Helpdesk professionals, and how can they be managed effectively?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What are IT Helpdesk professionals?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

What are the most commonly searched types of It Helpdesk jobs in Bothell, WA? The most popular types of It Helpdesk jobs in Bothell, WA are:
What are popular job titles related to It Helpdesk jobs in Bothell, WA? For It Helpdesk jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching It Helpdesk jobs in Bothell, WA look for? The top searched job categories for It Helpdesk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for It Helpdesk jobs? Cities near Bothell, WA with the most It Helpdesk job openings:
It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Bothell, WA as of May 2026, with employment types broken down into 1% As Needed, 94% Full Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,831 per year, or $25.9 per hour.
Intern- IT Helpdesk

Intern- IT Helpdesk

Sono Bello

Bellevue, WA

$20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Sono Bello rating

6.3

Company rating: 6.3 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

This position is based on-site in the Greater Seattle Area.

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on experience with enterprise systems including Active Directory, Microsoft Intune, and endpoint management platforms.

The intern performs structured operational tasks under supervision to improve the reliability, organization, and security of the IT environment while developing foundational helpdesk and systems administration skills.

A career at Sono Bello means being part of a dynamic, high-energy work environment where every team member can make a difference. We love what we do, and it shows. As the national leader in providing cutting-edge, personalized body transformations, we believe everyone deserves their best body today and the opportunity to pursue their best life now. With over 100 locations, Sono Bello is the largest and fastest-growing cosmetic surgery practice in the nation.

ESSENTIAL DUTIES AND RESPONSIBILTIES:

  • Assist with maintaining Active Directory by identifying inactive computer and user objects, reviewing OU structure, and validating security group memberships
  • Support endpoint management efforts by auditing inactive or duplicate devices across platforms such as Intune, ConnectWise Automate, and ScreenConnect
  • Assist with device lifecycle management including enrollment into Microsoft Intune and validation of device compliance and configuration
  • Identify and support remediation of devices not properly joined to Azure AD under supervision
  • Review and improve internal IT documentation and knowledge base articles for clarity, accuracy, and usability
  • Assist with helpdesk system cleanup, including reviewing stale tickets and documenting recurring issues
  • Support IT asset inventory audits by validating deployed equipment and identifying discrepancies
  • Assist with organizing hardware, surplus equipment, and supporting center refresh activities
  • Document standard IT procedures and create step-by-step guides for routine support tasks
  • Additional duties as assigned

REQUIRED SKILLS AND ABILITIES:

  • Familiarity with Microsoft Office applications
  • Ability to learn new systems and technologies quickly
  • Basic troubleshooting and analytical skills
  • Strong written documentation skills

EDUCATION AND EXPERIENCE REQUIRED:

  • Currently pursuing or recently completed coursework in Information Technology, Computer Science, or related field preferred
  • 0-1 years of relevant IT or technical experience preferred
  • Basic understanding of Windows operating systems and general IT concepts
  • Strong attention to detail and ability to follow structured processes
  • Organizational skills with the ability to manage multiple tasks
  • Interest in systems administration, endpoint management, or helpdesk operations
  • Regular and predictable attendance is an essential function of the job.

WORK ENVIRONMENT: 
Work onsite at the Corporate Office in Bellevue, WA for a minimum of 3 days a week. May work in remote office locations on Wednesdays and Fridays.

COMPENSATION:

This is a non-exempt position with an hourly range of $20.00 hour, depending on experience.

BENEFITS:

This internship is a temporary learning opportunity. Please note that interns at Sono Bello are not eligible for company benefits, including medical, dental, vision, paid time off, or retirement plans. Benefits eligibility is reserved for regular full-time employees.

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