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It Helpdesk Jobs in Bothell, WA (NOW HIRING)

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

SpaceXAI

IT Services Technician

Seattle, WA

$68K - $102K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates ...

Halma plc

Director of Information Technology

Redmond, WA · On-site

$175 - $200/hr

Familiarity with private equity or parent company structures, including reporting and IT governance expectations. * IT Service and Support Management - Oversee IT helpdesk operations, incident ...

SpaceXAI

IT Services Technician

Seattle, WA · On-site

$68K - $102K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates ...

SpaceXAI

IT Services Technician

Seattle, WA

$68K - $102K/yr

We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates ...

Revel Staffing

IT Technician

Bellevue, WA · On-site

$68K - $98K/hr

We are seeking an IT Technician to support a large growing healthcare network. Key Responsibilities ... Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $90K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

IonQ

Senior IT Asset Manager

Bothell, WA

You will retain close visibility into our day-to-day operations by directly managing critical lifecycle logistics and providing basic IT helpdesk troubleshooting for our internal team.

IonQ

Senior IT Asset Manager

Bothell, WA · On-site

Functional IT Helpdesk Troubleshooting * Operational Triage: Directly assist the IT support team by ... monitoring incoming helpdesk tickets, Slack channels, or walk-up requests, providing rapid triage ...

ClinDCast LLC

IT Manager

Bellevue, WA · On-site

$65 - $70/hr

Help or transport service Job Title: IT Manager Location: Moses Lake, WA (Onsite) We are looking for an IT Manager to lead and support our Desktop Support and Network/Server teams. The role requires ...

Allwire Technologies

IT Technician

Redmond, WA · On-site

Allwire Technologies is a boutique managed IT services company, based in Redmond, solving complex ... Our small, collaborative, high-performing team brings deep technical expertise to help clients ...

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All JobsIt Helpdesk JobsIt Helpdesk Jobs in Bothell, WA

It Helpdesk information

See Bothell, WA salary details

$14

$25

$37

How much do it helpdesk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it helpdesk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What is an IT Helpdesk professional?

IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.

What skills and qualifications are needed to thrive as an IT Helpdesk professional?

To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.

What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?

IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.

What is the difference between It Helpdesk vs Technical Support Specialist?

AspectIt HelpdeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Cisco CCNA (optional)
Work EnvironmentHelpdesk ticketing systems, remote support, on-siteCustomer sites, remote, or call centers
Industry UsageIT departments, MSPs, corporate supportIT companies, tech vendors, corporate support

Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.

How hard is it helpdesk to get a helpdesk job?

Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.

Is IT helpdesk a good career?

IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.

What does an IT Helpdesk do?

An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.

What are the most commonly searched types of It Helpdesk jobs in Bothell, WA?

The most popular types of It Helpdesk jobs in Bothell, WA are:

What are popular job titles related to It Helpdesk jobs in Bothell, WA?

For It Helpdesk jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching It Helpdesk jobs in Bothell, WA look for?

The top searched job categories for It Helpdesk jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for It Helpdesk jobs?

Cities near Bothell, WA with the most It Helpdesk job openings:

It Helpdesk jobs near you
Infographic showing various It Helpdesk job openings in Bothell, WA as of August 2026, with employment types broken down into 76% Full Time, 8% Part Time, and 16% Contract. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $53,831 per year, or $25.9 per hour.

IT Helpdesk Technician

US Tech Solutions

Seattle, WA

Contractor

Re-posted 29 days ago

Job description

Job Description

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA.

Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About US Tech Solutions

Sourced by ZipRecruiter

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Jersey City, NJ, US

Year founded

2000

Social media

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