It Helpdesk Jobs in Bothell, WA (NOW HIRING)

Dynamic Computing is looking for an IT Project Technician!

Dynamic Computing is a leading Managed IT Service Provider to small companies located in the Puget Sound region and beyond. We're a small but growing company that is focused on being the premier Managed IT Service Provider in the Seattle area.

We're looking forward to adding a great new member to our team.  Thanks in advance for your consideration.

Remote First: Dynamic Computing has adopted a remote first approach.  We believe this to be a strategic advantage and continue to innovate on new ways technology can improve how we do business and help our clients.  The IT project technician position will be primarily "in person" due to the nature of the position but have some flexibility options for remote work as schedule and workload permits.

What kind of person are we looking for?

• Cutting Edge - As an IT service provider, we're focused on delivering the latest and greatest to our clients, while keeping their business objectives in the front of our minds. That means that we need you to learn all about new technologies, tools, and trends to keep our team and clients current.
• Thirsty for Knowledge - Our clients have questions, and it's important that we give them great answers! We want you to be the Wikipedia of all things technology (complete with excellent peer review abilities to help your teammates grow their knowledge).
• Customer Service Oriented - There will be a good amount of time spent both onsite in front of the client and over the phone troubleshooting issues remotely. You'll need to conduct yourself with professionalism and a flare that will keep the client requesting you to help them.
• Network Infantry - At times, we'll be dropping you into an undocumented environment of hidden switches, ancient routers, and rogue access points with no weapons or maps to guide you. We need you to make sense of it all, document the details and get the rest of the team the information needed to support the site.
• Project Whisperer - Completing projects and tasks comprehensively, under budget, and with great communication is your bread and butter. Clients love to keep efficient timelines and it excites you to be able to help from start to finish.
• Checklist Master - 60% success rates just aren't going to cut it. You'll have a lot to keep track of, and getting the details organized, accurate, and consistently executed upon is critical. This job will need someone who enjoys managing lots of little things while focusing on preventing bigger problems.
• Process and Preparation Ninja - You want things to go as planned, especially when you're in front of the customer.  This requires more than just showing up with a box of new equipment.  You've learned to think through the work you've been asked to do and find the pitfalls ahead of time.  You're consistently evaluating the process, updating the steps and looking for ways to add value and cut out wasted time.
• Calm, Cool, and Collected - You've got it - no matter what "it" is! Your ability to keep your client service and communication skills polished when challenging situations arise will be key to ensuring ongoing client satisfaction.

So what will I be doing every day?

Below is a list of the day-to-day areas of responsibility. You won't be responsible for all of them right from the outset - you'll be working with other members of our team and your responsibility will increase over time.

• Independent Project Delivery- A project will be anything with a predefined scope, quote and budget.  A large portion of this position is completing routine projects for our clients, including computer replacements, network equipment upgrades and new location setups. You'll work with the IT Project Manager or another senior project team member to become an expert at preparing, coordinating, and delivering on these projects and will continually improve our standards and best practices along the way.
• Collaborative Project Work- Larger more complex projects include office moves, new client onboarding/audits, infrastructure overhauls, server migrations, large scale expansions, and cloud/3rd party software integrations.  You'll act as a supporting resource for onsite and remote work on larger projects to help deliver them on time, under budget and with high customer satisfaction.  You'll be tasked with equipment prep, user support, onsite assistance
• Onsite Assistance and Coverage - We can do a lot remotely, but we still need to be ready to drive to a customer site when necessary.  As one of our hybrid workers, you'll be tasked with onsite coverage outside of your own project work if other resources are not available.  You may also be asked to assist remotely for any sites or customers you have unique knowledge based on recent work.
• Customer/Client Service - This position is highly interactive with our clients and requires a positive and friendly attitude. You'll be responsible for dealing with all different types of people and businesses with varying knowledge levels and decision-making abilities regarding technology.
• Documentation - We all know that our own internal filing systems make sense. To us. But unfortunately, they make no sense to anyone else. Which is why we have a wonderful, amazing, peer-reviewed, and internally created knowledge base! It's your job to create, edit, add, subtract, replace, and improve it every single day. That way when the next guy or gal has the same issue, they've got your best and brightest ideas on how to fix it all teed up and ready to go.
• Continuing Education - We plan on making you learn. About a lot of stuff. All the time. Even when you don't want to. And you're going to have to get certified on it. And we'll pay you for doing it. It's a wonderful thing for someone who's looking to grow, and we won't settle for anything less than your best and brightest.

Here is a list of our "must-haves" for the IT Project Manager:

• Possesses a high level of integrity / honesty - In a small company, each team member relies on their team to complete their job effectively. Mistakes will always be made and are part of how we all grow. It's very important to us to ensure that those mistakes are recognized, admitted, and resolved as quickly as possible when they occur. We don't expect perfection but do expect honesty 100% of the time.
• Knowledgeable - We are looking for someone that can hit the ground running and make an immediate impact to our project team's delivery.  This requires some decent aptitude and experience working with technology, networking, and end user support.  We will provide training and will make sure you have the support you need to succeed, but to be successful you'll need a strong foundation of technical knowledge.
• Hard Working - We're a company that's growing, changing, and pushing the envelope every single day. We're going to expect you to work hard and focus on moving yourself forward. It'll be worth it. We promise.
• Helpful - Always willing to assist others in a positive manner.  We're a team. We want you to be an integral part of it. Which means we need you to help us, and we'll help you, and we'll all do it with smiles on our faces (at least most of the time).
• Organized and Detailed - You're on a video call, your phone is ringing, you're taking notes and people are asking questions on instant message, not to mention you have an onsite starting in two hours with computers in the lab you still need to finish setting up.   You also have multiple tickets and plethora of research browser tabs open on your screen.  You'll need to be able to stay organized and funnel everything into the appropriate tickets, time entries, notes, and updated knowledge base articles, making not forgetting any steps.
• 3 years of applicable IT experience - preferably working for an MSP/IT Service Provider primarily handling customer facing tickets, projects, or escalations.
• Experience administering firewalls, networking equipment and wireless systems
• MCP, A+, and Network+ Certifications or equivalent for computer hardware troubleshooting, networking, and for the latest Windows desktop operating systems.
• Educated - There are a few pre-requisites for a job at Dynamic Computing. One is that you got an education that will help support your career path. For this position, it means at least an AA or Technical degree in something that's at least kind of computer or IT related. If you've got a bachelor's degree, that's even better (unless it's in General Studies). Heck, we'll even take a master's degree (although we might not be able to afford you). If you've got a PhD, then we definitely can't afford you. Sorry.

What do I get for all my hard work?

Good question! Here's the scoop on this position:

• Money - The compensation for this position is market competitive and will be dependent upon experience and expertise but we anticipate a base salary between 55-75k. After a few months, you'll be eligible for our bonus program, which gives you the opportunity to earn an additional 10% of your salary each quarter.
• Time - We'd like 40 hours/week from you. It might be 45 some weeks, but hopefully not too often. We'll try our best not to have it hit 50. And you'll keep a roughly business hours schedule (We're open M-F 7:30am - 6:00pm.  Typical start time is 8:30 am with some flexibility).
• Medical - We pay 100% of your medical insurance! (We're not kidding). We'll also contribute to your HSA account, and we'd encourage you to do the same (not to mention that you get a tax break for doing so).
• Disability - We also ensure all employees have both a short-term and long-term disability plan in place to make sure that you continue to receive income if you get hurt and are unable to work.
• Retirement - We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 3% of your salary.
• Paid holidays - You'll get paid for 9 holidays without even showing up to work! You'll get to pick either MLK or President's Day, choice of 4th of July or Juneteenth, plus Memorial Day, Labor Day, Thanksgiving Day & following Friday, two days at Christmas, and New Year's Day.
• Additional PTO - You'll get about 16 additional paid personal days off per year that you can use if you're sick or for vacation.
• Transportation Subsidy -You'll get an ORCA card or parking subsidy depending on how often you are projected to be in the office. The ORCA card entitles you to free transit on the bus, train, light rail and more that you can use to commute.

How do I apply?

Please submit your resume and cover letter through the job board.  You can also see all of the positions currently available on our website. No phone calls or recruiters please.  If you're serious about this job, please tell us "why" you're the person we're looking for.  We're looking forward to learning more about you!
Please be advised that a background check will be required for well qualified candidates during the hiring process as well as on a recurring basis if selected.
Thanks for taking the time to read our novel of a job posting.  We hope you are as excited about this opportunity as we are!