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Help Desk Jobs in Bothell, WA (NOW HIRING)

MMC Group

IT Helpdesk Client Tech Support

Spokane, WA · On-site

$28 - $30/hr

IT Help Desk Support Specialist | Tech Support | Helpdesk $28 to $30 per Hour | Full-Time | Onsite | Career Growth Opportunity Ready to Be the IT Hero Everyone Counts On? Do you enjoy solving ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Strong knowledge of implementing and effectively developing helpdesk and IT operations best ... The Service Desk Analyst serves as the first point of contact for all end users including but not ...

Insight Global

Helpdesk Analyst

Seattle, WA · On-site

$25 - $31/hr

Tier 2 Service Desk Location : 1700 7th Ave, Seattle, WA 98101 3+ year long engagement REQUIRED SKILLS AND EXPERIENCE - 3+ years experience as a Service Desk Analyst or Technical Support - experience ...

Concept Plus

AFSC Onsite Support Desk Tech

Seattle, WA · On-site

$22.75 - $30.75/hr

About the role Concept Plus is seeking an Onsite Support Desk Tech to be a Tier 0 to Tier 1 support of customer endpoints (Windows, Mac, Linux) for a client project. What you'll do * Work onsite in ...

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All JobsHelp Desk JobsHelp Desk Jobs in Bothell, WA

Help Desk information

See Bothell, WA salary details

$14

$25

$37

How much do help desk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is automating certain routine help desk tasks such as password resets and troubleshooting common issues, but Help Desk professionals are still essential for complex problems, customer service, and personalized support. AI tools can enhance efficiency, but human oversight and technical skills remain critical in the role.

What jobs pay 2000 a day?

Help desk jobs typically do not pay $2,000 a day; they usually offer hourly wages or salaries. High-paying roles in the tech or consulting industries, such as specialized IT consultants or project managers, can reach that level with experience and certifications, but these are not standard for help desk positions.

What jobs pay $10,000 a month without a degree?

Help desk roles typically do not pay $10,000 a month without advanced experience or certifications; most support positions offer lower salaries. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require specialized skills, certifications, or experience but can reach or exceed that income level without a degree. Freelance IT consulting or network administration may also offer high earnings based on expertise and client base.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Bothell, WA? The most popular types of Help Desk jobs in Bothell, WA are:
What are popular job titles related to Help Desk jobs in Bothell, WA? For Help Desk jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Bothell, WA look for? The top searched job categories for Help Desk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Help Desk jobs? Cities near Bothell, WA with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Bothell, WA as of June 2026, with employment types broken down into 69% Full Time, 27% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,831 per year, or $25.9 per hour.
Service Desk Technician with Security Clearance

Service Desk Technician with Security Clearance

American Systems Corporation

Keyport, WA

$68K/yr

Other

Medical, Retirement, PTO

Posted 11 days ago

Job description


* AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities * Provide front-line technical support by documenting, tracking, and resolving customer issues, including CAC card registration, command transfers, PIN and password resets, and user account reactivations, following established help desk procedures.
* Revise and write standardized materials such as reports, manuals, briefs, proposals, instruction books, catalogs, and related technical/administrative publications focused on work methods, procedures, and system usage.
* Use available technical resources (manuals, catalogs, operating procedures, diagrams, and knowledge base articles) to troubleshoot issues, explain solutions, and guide users through account, access, and system processes.
* Maintain accurate records of tickets, service requests, resolutions, documentation updates, and revisions; prepare and submit a comprehensive monthly report summarizing help desk activities and trends.
* Collaborate with supervisors and senior staff to clarify technical information, refine procedures, and improve user-facing documentation and support materials (FAQs, how-to guides, internal process documents).
* Answering Help Desk calls, assist customers in troubleshooting issues in software applications, document support requests in automated tracking systems and defect tracking systems
* Communicate and meet with government personnel Qualifications * High School diploma
* Active Secret Clearance
* U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance
* Proficient in MS Teams
* Familiarity with Jira
* Familiarity with Citrix/Remote Desktop protocol applications
* Familiarity with SQL Server Management Studio (SSMS)
* Familiarity with Relational Database management systems (RDBMS) and basic SQL queries Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $68,328.00/Yr. - USD $68,328/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status

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