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Help Desk Jobs in Bothell, WA (NOW HIRING)

Oracle

Support Desk Manager

Seattle, WA · On-site

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

TEGNA Inc.

Story Desk Manager

Seattle, WA · On-site

$100K - $120K/yr

As part of the newsroom leadership team, the Story Desk Manager will oversee breaking news ... Experience helping transform and manage newsgathering systems and workflows. * Strong ...

RMS COMPUTER CORP

Jr Helpdesk

Everett, WA · On-site

$22 - $29.75/hr

RMS COMPUTER CORP is seeking a Jr Helpdesk Technician to provide desk-side support for end users. The role involves delivering, installing, and troubleshooting computer equipment and peripherals in a ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

The City of Kirkland's Information Technology Department is seeking to hire a Service Desk Analyst. The role involves troubleshooting, diagnosing, and resolving issues with desktop computer hardware ...

iSpot

Deal Desk Analyst

Bellevue, WA · On-site

$90K - $111K/yr

As a Deal Desk Analyst, you will partner with our Senior Director of Revenue Operations and internal teams to create a world-class legal, finance & operations department that supports an ...

Protingent

Helpdesk Technician Tier 3

Bellevue, WA · On-site

$32 - $46/hr

Implement and refine help desk processes, automation, and best practices. * Support deployment of new technologies, system upgrades, and environment changes. * Participate in incident response ...

System One

Helpdesk Technician

Bellevue, WA · Remote

$20.50 - $27.75/hr

We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health ...

Xerox

Order Desk Operator - Seattle, WA

Seattle, WA

Responsible for coordinating the resolution of image issues submitted through helpdesk system * Responsible for locating requested drawings and the associated distribution of those drawings to the ...

Xerox

Order Desk Operator - Seattle, WA

Seattle, WA · On-site

Responsible for coordinating the resolution of image issues submitted through helpdesk system * Responsible for locating requested drawings and the associated distribution of those drawings to the ...

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All JobsHelp Desk JobsHelp Desk Jobs in Bothell, WA

Help Desk information

See Bothell, WA salary details

$14

$25

$37

How much do help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Bothell, WA?

The most popular types of Help Desk jobs in Bothell, WA are:

What are popular job titles related to Help Desk jobs in Bothell, WA?

For Help Desk jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Bothell, WA look for?

The top searched job categories for Help Desk jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Help Desk jobs?

Cities near Bothell, WA with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $53,831 per year, or $25.9 per hour.

Support Desk Manager

Seattle, WA • On-site

Oracle Construction and Engineering
IT Services • 10K+ employees
Learn more about Oracle Construction and Engineeringexternal

Full-time

Re-posted 17 days ago

Job description

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.

Responsibilities

The Support Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.

Responsibilities:

  • Manage the team's workload and ensure timely delivery of service
  • Monitor service desk team members' duties to ensure prompt attendance to client inquiries
  • Address training needs and develop training plans for team members
  • Conduct team meetings to review performance, discuss issues and provide guidance
  • Manage customer escalations and ensure they're handled professionally
  • Keep service desk procedures documented and up-to-date
Qualifications

Key qualifications required to succeed as the team leader of a service desk:

  • Showcase good interpersonal skills for customer relations
  • Ability to work under pressure
  • Must have good leadership skills 
  • Must be knowledgeable about service desk system and IT tools
  • Must have good judgment in handling serious customer problems.

If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter.

Apply