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It Help Desk Jobs in Bothell, WA (NOW HIRING)

Brinc Drones Inc

IT Support Specialist

Seattle, WA · On-site

$81K - $95K/yr

We are seeking an IT Support Specialist to build the foundation of our IT Help Desk. You will be leading support for an engineering and manufacturing company, creating processes when none exist, and ...

Costco

IT Service Desk TSR

Issaquah, WA · On-site

... help others. Come join the Costco Wholesale IT family . Costco IT is a dynamic, fast-paced ... The 24/7/365 Costco IT Service Desk has built a reputation for excellent end-user technical support.

Costco

IT Service Desk TSR

Issaquah, WA · On-site

... help others. Come join the Costco Wholesale IT family . Costco IT is a dynamic, fast-paced ... The 24/7/365 Costco IT Service Desk has built a reputation for excellent end-user technical support.

Costco

IT Service Desk TSR

Issaquah, WA · On-site

... help others. Come join the Costco Wholesale IT family . Costco IT is a dynamic, fast-paced ... The 24/7/365 Costco IT Service Desk has built a reputation for excellent end-user technical support.

Protingent

IT Support Specialist

Everett, WA · On-site

$21 - $35/hr

Job Qualifications: * 1-3 years of experience in IT help desk or technical support roles with demonstrated troubleshooting ability across Windows and macOS environments. The position requires ...

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How much do it help desk jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for it help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

What jobs pay $2000 a day?

High-paying jobs that can reach $2000 a day often include specialized roles such as IT consultants, senior software engineers, or cybersecurity experts with advanced skills and certifications. These positions typically require extensive experience, expertise in specific tools or technologies, and often involve consulting, contract work, or freelance projects. Such roles are common in industries like technology, finance, and consulting, where daily rates reflect high-level expertise and demand.

Will IT help desk be replaced by AI?

IT Help Desk roles involve troubleshooting and customer support that require human judgment and communication skills, which AI can assist but not fully replace. AI tools can automate routine tasks and provide initial support, allowing help desk professionals to focus on complex issues that need human intervention.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional, and why are they important?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT help desk worker do?

An IT help desk worker provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, perform repairs, and document problems and solutions, often using ticketing systems and remote support tools. Strong communication skills and basic knowledge of operating systems and networking are essential for this role.

What job makes $10,000 a month without a degree?

An IT Help Desk role typically does not reach $10,000 a month without significant experience or specialized certifications. High-paying tech jobs such as software development, cybersecurity, or cloud engineering often require advanced skills, but some roles in IT support or network administration can approach high salaries with certifications like CompTIA or Cisco and extensive experience.

What are IT Help Desk professionals?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What job categories do people searching It Help Desk jobs in Bothell, WA look for? The top searched job categories for It Help Desk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for It Help Desk jobs? Cities near Bothell, WA with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Bothell, WA as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $53,831 per year, or $25.9 per hour.
IT Help Desk Technician 1

IT Help Desk Technician 1

Universal Language Service, Inc.

Bellevue, WA • On-site

Full-time

Posted 16 days ago

Job description

Position Objective:
The IT Helpdesk Technician I provides first-level technical support to end users for hardware, software, and network-related issues. This entry-level role is responsible for responding to service requests, troubleshooting problems, and ensuring prompt resolution or escalation. Maintain the hardware (HW) and software (SW) systems and toolsets that allow company staff, customers and Interpreters to operate an Interpretation Services business. The Help Desk position will utilize excellent communications skills to interact with both internal and external customers and Interpreters to troubleshoot IT issues and ensure business continuity. Must act with professional work ethic and awareness of security policies, given the access to confidential and proprietary company information. Requires work outside of normal business hours for systems maintenance and troubleshooting of 24x7 operation. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT knowledge in a fast-paced environment.
Key Responsibilities:
  • Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Diagnose and resolve basic hardware, software, and network issues.
  • Escalate complex problems to higher-level support as needed.
  • Install, configure, and maintain desktop systems, laptops, printers, and mobile devices.
  • Support software rollouts, updates, and routine maintenance.
  • Assist both internal and external users with system access, usage and business process issues.
  • Document support activities, resolutions, and updates in the helpdesk ticketing system.
  • Update documentation and processes.
  • Maintain inventory of IT equipment and supplies.
  • Assist with user account management using Active Directory and Azure Entra ID, activate/deactivate users and reset passwords, as needed.
  • Address printer needs: install, change toners, troubleshoot errors, etc.
  • Maintain a work schedule at a minimum of 40 hours per work week (not including afterhours work) of Monday through Friday, 8:00 AM to 5:00, in the Bellevue Corporate Office, unless otherwise required by the Company.
  • Other duties and special projects, as assigned.

Regular Ongoing Tasks:
  • Help Desk - Internal User Support
    • Prepare workstations for new employees, including deployment of HW and SW as required.
    • Setup and removal of user's accounts for IT systems as needed.
    • Troubleshoot systems including HW and SW as needed.
    • Work with external Vendors on support ticket escalations.
    • Generate or prepare reports for management as needed.
    • Manage Windows updates and other security updates to user workstations.
    • Assist with system maintenance and testing as needed outside of regular business hours.
    • Participate in "on call" scheduling to support the business's IT needs 24x7.
    • Gather feedback from users and recommend changes or solutions to management that can utilize technology to improve business process workflow.
  • Help Desk - External Customer Support
    • Assist external customers with password resets and other access issues.
    • Troubleshoot customer issues related to company business processes.
    • Gather feedback from users and recommend changes or solutions to management that can utilize technology to improve business process workflow.
    • Set up, configure, and deploy iPads to clinical and administrative departments.
    • Ensure iPads are connected to secure Wi-Fi networks and troubleshoot connectivity issues.
    • Provide on-site technical assistance to staff, including basic iPad functionality and app support.
    • Monitor device performance and escalate hardware or software issues as necessary.
    • Document technical procedures and maintain asset inventory.
    • Work collaboratively with IT and clinical teams to ensure devices meet compliance and security standards.
    • Support periodic updates, reconfiguration, and re-deployment of mobile devices as needed.
  • QA - Internal Application Support
    • Execute manual and/or automated test cases under guidance from senior QA staff.
    • Document and report test results clearly and accurately.
    • Identify, document, and track software defects using tools like Jira, Bugzilla, or Azure DevOps.
    • Re-test fixes and verify resolution of defects.
    • Review functional and technical requirements to ensure testability.
    • Assist in identifying unclear or incomplete specifications.
    • Work closely with developers, business analysts, and other QA team members.
    • Participate in agile ceremonies such as daily stand-ups, sprint planning, and retrospectives.
    • Create and maintain test cases, test scripts, and test data.
    • Update documentation based on changes in application features or requirements.
    • Assist in setting up and maintaining QA test environments.
    • Ensure test systems mirror production conditions where applicable.
    • Promote QA best practices and contribute to continuous improvement of testing processes.
    • Stay informed about tools and trends in software testing.
    • Support QA automation efforts by maintaining test scripts or executing them as directed.
    • Learn and use basic automation frameworks and tools.
    • Perform regression testing to validate functionality after code changes.
    • Ensure previously working features remain stable.
    • Conduct basic UI/UX checks to identify inconsistencies, broken elements, or usability issues.

Qualifications:
  • High school diploma or equivalent required; Associate's degree or IT certifications (e.g., CompTIA A+/Network+) preferred.
  • 0-2 years of experience in a technical support or IT helpdesk role.
  • Basic understanding of Windows and Mac operating systems.
  • Familiar with basic server and network concepts and possess the ability to boot/restart servers/network devices and perform similar technical network services of low technical complexity.
  • Expert level familiarity with Windows OS.
  • Familiarity with Microsoft Office 365, Active Directory, and common business applications.
  • Experience with Active Directory and/or Azure Entra ID
  • Basic understanding of PC troubleshooting.
  • Basic printer knowledge and troubleshooting
  • Experience supporting Apple iOS devices in an enterprise or healthcare setting preferred.
  • Familiarity with Bluetooth and wired audio device pairing.
  • Strong communication and customer service skills.
  • Ability to work independently and respond quickly to on-site support needs.
  • Comfortable working in a hospital environment, including patient-facing areas.
  • Demonstrate professional work ethic and high level of integrity dealing with confidential company and user information.
  • Ability to prioritize tasks and work efficiently under pressure.
  • Willingness to learn and adapt in a dynamic environment.
  • Experience with Mobile Device Management (MDM) systems (e.g., Jamf, Intune) preferred.
  • Knowledge of HIPAA and healthcare data handling best practices preferred.
  • Previous experience in a hospital or clinical support role preferred.

Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job:
  • The employee is regularly required to talk or hear.
  • The employee is regularly required to work on a computer and to read from a computer screen for long periods of time.
  • The employee is frequently required to stand, walk, use hands-to-finger, handle or feel, reach with hands and arms, and kneel, squat, and crawl in confined spaces.
  • The employee may be required to lift and carry computer components up to 50 pounds on a frequent basis, with or without assistance.

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