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It Help Desk Jobs in Bothell, WA (NOW HIRING)

Brooks Running

Manager, IT Service Desk

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our brand values help bond us together and drive our success: * Runner First * We act in the best ... As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership ...

American Capital Group

IT Support Technician

Bellevue, WA

$27 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What We're Looking For * 1+ years of experience in an IT support, help desk, or service desk role (internships and customer-facing technical roles count). * Associate degree or higher in Information ...

McKinstry

Product Manager (ServiceNow)

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Key Responsibilities Product Strategy & Roadmap • Own and drive the ServiceNow platform roadmap, aligning priorities with IT Help Desk leadership, HR, Payroll, and other business unit stakeholders ...

Collabera

Implementation Specialist - IT

Seattle, WA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help desk, client services, or customer service: 2 years. Advanced WAN and LAN cabling support: 1 year. Project management experience in an information technology environment: 1 year. Additional ...

McKinstry

Product Manager (ServiceNow)

Seattle, WA · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Key Responsibilities Product Strategy & Roadmap Own and drive the ServiceNow platform roadmap, aligning priorities with IT Help Desk leadership, HR, Payroll, and other business unit stakeholders.

American Capital Group

IT Support Technician

Bellevue, WA · On-site

$27 - $33/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What We're Looking For * 1+ years of experience in an IT support, help desk, or service desk role (internships and customer-facing technical roles count). * Associate degree or higher in Information ...

Uw

Assistant Director of Law IT

Seattle, WA

Manage up to 2.0 FTE to support classroom technology, instructional activities, and events; assign tasks to Help Desk technicians and supervise the Law IT team when the Director is unavailable ...

Rivet Industries

IT Support Technician

Bellevue, WA · On-site

$65K - $85K/yr

  • PTO

Identify recurring failure points and surface systemic fixes - not just one-off patches Role Requirements * 1+ years in a help desk, desktop support, or IT support role * Hands-on experience with ...

Vimly

IT Support Analyst II

Seattle, WA

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prioritize assigned help desk requests, routinemaintenanceand project-related tasks in partnership with IT team members. * Deliver consultation and training on technology use and computer ...

Vimly Benefit Solutions

IT Support Analyst II

Seattle, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prioritize assigned help desk requests, routinemaintenanceand project-related tasks in partnership with IT team members. * Deliver consultation and training on technology use and computer ...

Vimly Benefit Solutions

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prioritize assigned help desk requests, routine maintenance and project-related tasks in partnership with IT team members. * Deliver consultation and training on technology use and computer ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prioritize assigned help desk requests, routine maintenance and project-related tasks in partnership with IT team members. * Deliver consultation and training on technology use and computer ...

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Showing results 41-60

All JobsIt Help Desk JobsIt Help Desk Jobs in Bothell, WA

It Help Desk information

See Bothell, WA salary details

$14

$25

$37

How much do it help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it help desk in Bothell, WA is $25.88, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $29.04 per hour, depending on experience, location, and employer.

What skills are needed for an IT Help Desk?

An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is an IT Help Desk a good career?

An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are popular job titles related to It Help Desk jobs in Bothell, WA? For It Help Desk jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Bothell, WA look for? The top searched job categories for It Help Desk jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for It Help Desk jobs? Cities near Bothell, WA with the most It Help Desk job openings:
It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Bothell, WA as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $53,831 per year, or $25.9 per hour.

IT Professional - CTH - Only W2 (no EADs)

APN Software Services, Inc

Issaquah, WA • On-site

$50 - $55/hr

Other

Posted 12 days ago

Job description

PMO Notes:

Is there potential for this to convert to a full time position? YES
 

Job Title: IT Professional 

Duration: 08/10/2026 to 12/31/2026
Location: Issaquah, WA  [Candidate must be able to work onsite.]

Pay rate: $50-55 /hr on W2

Schedule: 40 hr work week. 

Job Description:

Highlights -

This is a role to support the site directly onsite all week with a service bar / genius bar style service. They will supporting all End User Compute, Networking patching, smart hands, Audio visual / conference room / MTR assistance. Will need to understand PC and MAC, OT networks, and M365 office suite items.
 
Position Description:
* Performs IT operations and maintenance activities according to approved procedures, guidelines and standards.
* Supports customization and facilitates IT operations and maintenance processes.
* Implements programs and procedures for safeguarding data/information security and safety.
* Executes and/or organizes relevant testings.
* Designs and documents existing and changed IT operational processes.
* Develops necessary service levels in order to fulfill business requirements.
* Performs 2nd-level user help desk activities, individual coaching and trainings.
 
Impacts: Is expected to adopt existing concepts, methodologies, etc. in order to create and open up new ways of approaching and fulfilling specific internal and external client requests or project requirements.
 
Key Responsibilities: "Senior Professional" Positions which need senior professional expertise, with extensive functional, commercial and/or technical knowledge in an area of competence. They integrate analysis, development, testing and implementation. They interpret and functionally influence policy and guidelines in their area of business / technology, and develop processes and systems to deliver functional objectives. They typically plan own work according to targets agreed, within a quarterly up to an annual cycle, by integrating resources in a project driven environment. They provide functional advice and guidance to colleagues and customers. A chartered professional qualification or equivalent is typically associated with grades (though not necessary).
 
Experience:
8-10 years.
 
Knowledge: Deep professional know-how and experience in one Sub Job Family. Masters domain. Transfers and applies know-how to / in various contexts. Solid professional judgment and problem-solving competence. Improves existing processes and approaches

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