Mac Help Desk Jobs in Bothell, WA (NOW HIRING)

Position Title: IT Systems Administrator
Base Salary: $80,000 to $112,500 annually DOE
Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.
Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.
As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.
Our Company Values:

• Genuinely Caring: We treat customersand colleagues like neighbors, with empathy and full attention.

• Empowering You: We help customerschoose what is best for them, and we supportemployees in implementing new ideas and solutions.

• Innovation and Improvement: Weconstantly seek ways to improve how we serve customers and eachother.

• Earning Your Trust: We build trustthrough clear, honest, human communication.

Job Summary
The IT Systems Administrator will be responsible for maintaining, upgrading, and managing our software. The ideal candidate will support Level I & Level II staff, desktop operating system images, virtual desktop interfaces, mobile devices, mobile device software and apply advanced technical knowledge to identify and resolve complex problems. This role will be responsible for the integrity & support of a variety of IT-related systems.
Essential Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.
Device & Endpoint Management
• Manage and support all aspects of Ziply Fiber's MDM Solution, Intune. This includes enrollment, compliance and software distribution to Mobile, Tablets, MacOS Devices and Workstations.
• Manage monthly patching cycle for workstations, and MacOS Devices stay within Security policies.
• Perform regular backups on workstations and ensure data integrity and recovery.
• Create, manage, and deploy desktop operating system images, including creation of Auto Pilot grouping and imaging.
• Learn and implement Package Delivery process for "Company Portal".
• Learn and triage any Mac related issues in the Enterprise.
• Assist Sr. IT Administrators with Project Implementation.
Security & Compliance
• Work closely with Cyber Security team to implement appropriate security measures to ensure Ziply Fiber's security health & regulatory compliance.
• Setup and Manage SaaS Print Server for the Enterprise via Printer Logic/Vasion, including the onboarding of any additional printers to Security's Specifications.
IT Operations & Support
• Maintain up-to-date documentation of IT processes and system configurations.
• Evaluate and recommend new technologies to enhance the company's IT environment.
• Handle all escalated hardware or software troubleshooting tickets from Help Desk.
• Provide Baseline KPIs for Enterprise, include weekly updates on all KPIs.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Provide 24/7 on-call support in a weekly team rotation.
Executive Support
• Provide white glove support to the Executive suite.
• Be available for on-site support in Everett, WA or Kirkland, WA.
• Image and Deploy Director + hardware with white glove support.
Other Duties
• Performs other duties as required to support the business and evolving organization.
Required Qualifications:
• High school diploma or GED.
• Minimum of one (1) year of experience with a Master Data Management (MDM) Solution.
• Proven experience as a System Administrator, Network Administrator, or similar role.
• Experience with Enterprise level support of printers.
• Experience with virtualization (VMware, Hyper-V) and cloud computing
• Intermediate Knowledge of Android & iOS.
• Proficiency in Windows Server, Windows OS, Mac OSX, Active Directory, O365, and Exchange.
• Familiarity with ITIL-based incident management and supporting remote users.
• Experienced in optimizing processes and creating comprehensive training materials.
• Comprehension of the ways various IT systems communicate and collaborate.
• Willingness and ability to work on-call and adapt to flexible scheduling as needed.
Preferred Qualifications:
• A+, N+, CCNA, ITIL or equivalent certifications.
Knowledge, Skills, and Abilities:
• Ability and a desire to stay knowledgeable in new and changing technology.
• Self-motivated to identify issues and develop appropriate resolution.
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.
Work Authorization
Applicants must be authorized to work in the US for any employer. Sponsorship is not available for this position.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.
Ziply Fiber is a drug free workplace.