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Help Desk Professional Jobs (NOW HIRING)

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE: This is 100% on site, with 5-8hr days to start ... The NOC Technician will be an IT professional who provides technical assistance on computer systems ...

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... professional experience * Excellent verbal and written communications skills * Proven technical ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

Ensures adherence to Help Desk procedures and verifies that team members maintain professionalism, accuracy, and high quality service. * Reviews technician performance, timesheets, surveys, and work ...

CarShield

Help Desk Manager

Saint Peters, MO · On-site

Description CarShield is seeking a Help Desk Manager to join its growing IT team. In this role, you ... Professional development opportunities. * Basketball, and other recreation available on-site.

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... be professional, and provide excellent customer service Greater detail outlined in the skills ...

MGM Healthcare

Help Desk Analyst

Creve Coeur, MO · On-site

$19.25 - $26.25/hr

The Senior Help Desk Analyst will be responsible for front-line support, system access management ... Respond to help line calls promptly and professionally, ensuring high levels of customer service.

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... professional work relationship with lawyers, managers, and staff. - Provide after hours on-call ...

Kaseya Careers

Help Desk Technician

Orlando, FL

$18.75 - $25.25/hr

Position Summary Kaseya's Help Desk Engineer will build and expand upon our professional and quality technical support service provided to end customers of varying technical backgrounds and ensure ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... professional work relationship with lawyers, managers, and staff. - Provide after hours on-call ...

RetroFit Technologies, Inc.

Helpdesk Engineer

Boston, MA · On-site

$25 - $28.35/hr

We are a full-service IT Managed Services company providing IT Security Solutions, End-User Help Desk, Professional Services and Field Services. At RetroFit Technologies, you'll love where you work ...

Amyx, Inc.

Help Desk Manager

Battle Creek, MI

Amyx is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government ... Professional Development Reimbursement Please contact talent@amyx.com with any questions! Amyx is ...

The Arc of Schuyler

Help Desk Technician

Elmira, NY

$19 - $21.85/hr

Apply now and be a part of a team that values professionalism and forward thinking in a flexible ... Your day as a Help Desk Technician As a Help Desk Technician at The Arc of Chemung-Schuyler, you ...

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How much do help desk professional jobs pay per hour?

As of May 31, 2026, the average hourly pay for help desk professional in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Professional, and why are they important?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by Help Desk Professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What are Help Desk Professionals?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What cities are hiring for Help Desk Professional jobs? Cities with the most Help Desk Professional job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Help Desk Professional jobs? States with the most job openings for Help Desk Professional jobs include:
Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in the United States as of May 2026, with employment types broken down into 65% Full Time, 29% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

STI

Golden, CO • On-site

$20.75 - $28/hr

Full-time

Posted 15 days ago

Job description

Help Desk Technician
Golden, CO
12+ Months
NOTE: This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of training. Please DO NOT submit a candidate that is not willing to be on-site full time.
The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.
The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
Responsibilities for Help Desk Technician
  • Manage Help Desk tickets in a timely manner
  • Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
  • Document customer interactions
  • Resolve customer reported issues
  • Escalate unresolved issues to the next Tier
  • Install, make changes and repair computer hardware and software
  • Monitor and respond quickly to incoming requests related to IT issues.
  • Maintain computer systems and act as support if any system goes down.
  • Assist with onboarding and offboarding of new or outgoing users.
  • Install, configure, maintain and upgrade PC software.
  • Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician
  • Experience working in a help desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Must have reliable transportation
  • Must be able to pass a background check
  • Proficiency with Windows, Linux, and IOS computers
  • Excellent oral and written communication skills
  • Detail oriented and highly organized to keep tickets in order
  • Ability to remain calm and professional in stressful situations
  • Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
  • Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
  • Understanding and appreciation for information security within systems and user devices.
  • Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
  • Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

Apply