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Help Desk Professional Jobs in Michigan (NOW HIRING)

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI · On-site

... professional manner - Identify, diagnose, and resolve technical problems for clients - Escalate ... of experience in help desk support - Proficiency in Microsoft Windows operating systems ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... user friendly, professional manner. The ideal candidate will: * Capably handle required ...

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... user friendly, professional manner. The ideal candidate will: * Capably handle required ...

SKYTRON, LLC

Help Desk Analyst

Grand Rapids, MI · Hybrid

$19 - $25.75/hr

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... user friendly, professional manner. The ideal candidate will: * Capably handle required ...

Ask IT consulting

Help Desk Technician

Allegan, MI

$17.50 - $23.75/hr

Candidates must be able to professionally work with clients while diagnosing technical and billing issues and take aggressive and independent action to correct system issues. Proficiency in service ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... We have a dynamic team of over 200 professionals that work to analyze, advise, design, and deliver ...

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

An Organized Professional. You can manage multiple requests, prioritize competing demands, and ... Provide help desk and infrastructure support outside of normal business hours on a rotating on-call ...

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

An Organized Professional. You can manage multiple requests, prioritize competing demands, and ... Provide help desk and infrastructure support outside of normal business hours on a rotating on-call ...

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

An Organized Professional. You can manage multiple requests, prioritize competing demands, and ... Provide help desk and infrastructure support outside of normal business hours on a rotating on-call ...

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All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Michigan

Help Desk Professional information

See Michigan salary details

$11

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$29

How much do help desk professional jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk professional in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Help Desk Technician II

Park Place Technologies

Grand Rapids, MI • On-site

$19.25 - $26/hr

Full-time

Re-posted 21 days ago

Park Place Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

86th of 221 rated it services

Job description

Help Desk Technician II
The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating un-resolvable transactions to the next level. Ensure compliance with customers' technical and quality standards and procedures always utilizing exceptional customer service to attain the highest degree of customer satisfaction.
What you'll be doing:
  • First-level support for end-users for IT issues including workstation break/fix, error resolution, endpoint security management (e.g., antivirus and anti-malware issues).
  • Manages the help desk ticketing system, ensuring that incidents submitted by employees are routed to the correct group with the IS/IT department.
  • Configures, installs and deploys new workstations, telephones, printers, and other IT equipment required by Park Place employees
  • Troubleshoot and offer viable solutions to various hardware and software problems
  • Handle routine and basic technical issues that can be fixed during a phone call.
  • Apply knowledge of particular software and hardware applications and follow standard practices to address user issues.
  • Collaborate with team members and manager as needed to escalate and fix ongoing issues.
  • Responsible for installing and testing systems and software inherent to in-house computer operations.
  • Provide systems upgrades, debug software and applications, and run diagnostics on computers as needed.
  • Document incoming calls & record specific issues to identify ongoing issues or patterns.
  • Create manuals to address specific problems for future reference.
  • Responsible for troubleshooting new installation issues and performing maintenance to prevent issues from arising with new hardware and software installs and upgrades.
  • Installs software onto workstations, as required, for provisioning of new employees or where software is deployed to existing users.
  • Responsible for managing the mobile phone plan, including provisioning new lines, migrating employee phones to the plan where appropriate, providing reports to IT management and interfacing with the mobile telephony vendor.
  • Stays abreast of new and emerging information technologies as well as current trends.
  • Provides emergency on-call support, as needed.
  • Other duties as assigned.

What we're looking for:
  • 3-4+ years of related experience.
  • Minimum 1-2+ years' experience in a help desk technician role.
  • Customer experience required.
  • Strong knowledge & understanding on how the following operate: operating systems, networks, programming, languages, firewalls and routers. Upgrades, installations and common technical issues that can arise in Windows, Cisco networks, mobile applications, etc.
  • Ability to make decisions quickly with limited information,
  • Ability to solve complex problems.
  • Ability to read and understand complex manuals & terminology.
  • Understanding of hardware & software.
  • Excellent communication skills
  • Keen Attention to detail.
  • Ability to recognize patterns.
  • Ability to diagnose and resolve complex computer/software technical issues.

Bonus Points:
  • Network+, A+, IT Fundamentals and Windows workstation certifications in the Microsoft Certified Professional Program.

Education:
  • Associate or bachelor's degree highly preferred.

Travel:
  • 10%

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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