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Help Desk Manager Jobs in Michigan (NOW HIRING)

Busch's Inc.

Help Desk Manager

Ann Arbor, MI · On-site

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage staff schedules and on-call coverage, including off-hours emergency support. * Ensure all incidents ...

Busch's Fresh Foods Market

Help Desk Manager

Ann Arbor, MI · On-site

$60K - $75K/yr

Lead daily Help Desk operations, including prioritizing and assigning support requests. * Manage staff schedules and on-call coverage, including off-hours emergency support. * Ensure all incidents ...

Y-Tech, LLC

Help Desk Manager

Battle Creek, MI · On-site

$80 - $100/hr

Manages helpdesk operations. * Relevant certification from a nationally recognized technical authority. * Must possess IT‑II Non‑Critical Sensitive security clearance or Tier 3 (T3) at time of ...

FastTek

Help Desk

Detroit, MI · On-site

$19.75 - $26.75/hr

Help Desk #1062285 Position Summary: As a significant member of the Technology Division's Client ... The Technical Client Service Specialist will assist in managing service requests, troubleshooting ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours/week Mon- Fri, between the hours of 7am and 9pm and can include some Saturdays and holidays as needed. LOCATION: 2831 Research Drive ...

Monroe County Consortium

Help Desk Technician

Ida, MI · On-site

$19 - $25.50/hr

Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... Skills Help desk support, Help desk, Troubleshooting, Windows 10, Active directory, Customer ...

#twiceasnice Recruiting

Help Desk Technician

Petoskey, MI · On-site

$50K - $55K/yr

twiceasnice Recruiting is seeking a Help Desk Technician (L1) in Petoskey, MI. This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 ...

#twiceasnice Recruiting

Help Desk Technician

Petoskey, MI · On-site

$50K - $55K/yr

twiceasnice Recruiting is seeking a Help Desk Technician (L1) in Petoskey, MI. This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

... desk experience. Technical Skills: * Basic knowledge of Windows and macOS operating systems ... Experience with remote desktop tools, call management and helpdesk software. Communication:

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose ... Exceptional organizational and time-management skills along with close attention to detail are ...

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level technical support to employees at ...

Robert Half

Help Desk Analyst - Part Time

Kalamazoo, MI · On-site

$20.90 - $24.20/hr

We are looking for a dependable Help Desk Analyst to provide hands-on technical support for onsite ... Ability to manage multiple support tasks while delivering responsive customer service. * Previous ...

TEKsystems

Help Desk Support

Southfield, MI · On-site

$29/hr

Description Their help desk supports several thousand internal users, hundreds of applications from ... Utilizes knowledge management tools to help resolve client issues. Assists clients in completing ...

Ilitch

Help desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call ... Experience using ServiceNow or a similar incident management platform. * Experience supporting ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Michigan

Help Desk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

What are popular job titles related to Help Desk Manager jobs in Michigan?

For Help Desk Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Michigan look for?

The top searched job categories for Help Desk Manager jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Manager jobs?

Cities in Michigan with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Help Desk Manager

Busch's Inc.

Ann Arbor, MI • On-site

Full-time

Retirement

Posted 12 days ago

Job description

Food Lovers Unite!

Busch’s is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!

Wage: Salary- $60-$75k (annually)

What’s in store?

  • Flexible schedules
  • Employee discounts
  • 401K with company match
  • Tuition reimbursement
  • Daily Pay available

Ready to spice up your job and grow with us? Apply now and let’s create the perfect pear together!

Key Accountabilities

Help Desk Operations & Leadership

  • Lead daily Help Desk operations, including prioritizing and assigning support requests.
  • Manage staff schedules and on-call coverage, including off-hours emergency support.
  • Ensure all incidents and service requests are properly logged, prioritized, tracked, and resolved or escalated in accordance with SLAs.
  • Monitor performance metrics and ensure service level compliance.
  • Provide leadership, coaching, and guidance to Help Desk team members.

IT Equipment & Infrastructure Support

  • Manage workstations, POS lanes, and printers, including inventory control, maintenance, and new deployments. Other IT assets under Help Desk management include retail scales, scanning guns, tablets, desk phones, and other similar devices.
  • Maintain accurate asset tracking and lifecycle management of IT equipment.
  • Maintain consistent inventory levels for Help Desk-supported hardware and supplies.
  • Identify cost-effective purchasing options and support IT budget management.

Systems & Infrastructure Support

  • Provide support to the Systems Administrator and Infrastructure Director as needed.
  • Support security camera systems in partnership with Loss Prevention, ensuring system uptime and coordinating enhancements or changes.

Projects & Continuous Improvement

  • Participate in and support IT projects, including research, planning, and implementation.
  • Contribute ideas and recommendations to improve operational efficiency, system reliability, and guest experience.
  • Anticipate issues, implement preventative measures, and adapt processes to improve outcomes.

Professional Development & Collaboration

  • Maintain professional and technical knowledge through training, certifications, industry publications, and networking.
  • Build and maintain strong working relationships with associates, vendors, and guests.

Organizational Alignment

  • Consistently follow Busch’s policies and procedures.
  • Demonstrate passion for Busch’s products and services by staying informed and sharing knowledge with others.
  • Execute responsibilities with operational integrity and professionalism.