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Help Desk Manager Jobs in Michigan (NOW HIRING)

Y-Tech

Help Desk Manager

Battle Creek, MI · On-site

... Manages helpdesk operations. 6. Relevant certification from a nationally recognized technical authority 7. Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) at time of ...

Y-Tech, LLC

Help Desk Manager

Battle Creek, MI · On-site

... Manages helpdesk operations. 6. Relevant certification from a nationally recognized technical authority 7. Must possess IT-II Non-Critical Sensitive security clearance or Tier 3 (T3) at time of ...

MyMichigan Health

Help Desk Representative

Midland, MI · On-site

$15 - $19.25/hr

Manage the problem tracking and knowledge management system. Attend and participate in department, group and other project or committee meetings. Provide help desk, customer service and technical ...

Mercantile Bank

Help Desk Technician

Troy, MI

$19 - $25.50/hr

Successful candidates will demonstrate excellence in competencies such as effective time management ... Our Help Desk team provides support from 7am - 6pm Monday through Friday and 8:30am - 12pm on ...

Midwest Fastener Corporation

Help Desk Technician 4

Portage, MI · On-site

$19.25 - $26/hr

... management database, ensuring detailed documentation. • Generate and analyze IT support reports, recommending long-term solutions for help desk efficiency. • Work closely with software developers ...

Book Cadillac

Front Desk Manager

Detroit, MI · On-site

$60K - $68K/yr

Front Desk Manager Are you a hospitality leader who thrives on creating memorable guest experiences ... Join our Front Office team and help us deliver outstanding guest experiences every day.

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

Comfort Inn of Utica

Front Desk Manager

Utica, MI · On-site

$36K - $38K/yr

Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Help maintain productivity levels at or above budgeted standards. * Run room status reports and ...

Robert Half

Help Desk/Desktop Support Analyst

Rochester, MI · On-site

$20.90 - $24.20/hr

... manage service desk tickets to document completed work, open issues, and follow-up actions. • ... transition. • Help maintain an organized deployment process that enables the rollout to be ...

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Help Desk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do help desk manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for help desk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
What are popular job titles related to Help Desk Manager jobs in Michigan? For Help Desk Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Michigan look for? The top searched job categories for Help Desk Manager jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Manager jobs? Cities in Michigan with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Michigan as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.
IT Help Desk Manager

IT Help Desk Manager

Kinaras Solutions, Inc

Battle Creek, MI • On-site

Full-time

Posted 15 days ago

Job description

Help Desk Manager
Location: Hart-Dole-Inouye Federal Center in Battle Creek, MI
Job Type: Full-Time
Pre-Award Opportunity at Kinaras Solutions, Inc.
At Kinaras Solutions, Inc., we are dedicated to delivering exceptional service and innovative solutions to our clients in the federal government sector.
We are eager to expand our team with passionate and skilled leaders as we prepare for a pivotal role supporting the CAGE Program. We are currently recruiting for a Help Desk Manager position. This pre-award opportunity allows you to be at the forefront of setting up a customer service team dedicated to excellence in federal contracting.
As a Help Desk Manager, you will lead efforts to enhance our customer service operations, ensuring seamless processing of CAGE code inquiries and registrations. If you're committed to developing dynamic teams and improving customer experiences, we invite you to join us now and be ready to make an immediate impact post-award. Partner with us to drive innovation and deliver outstanding service in the government sector.
Job Summary
The Help Desk Manager will be a pivotal member of the CAGE Program Support team, overseeing the customer service operations related to CAGE code registration and management. This position requires a proactive leader skilled in problem-solving, customer service, and team management to ensure efficient processing and resolution of customer inquiries, compliance with government protocols, and enhancement of overall customer satisfaction.
Key Responsibilities
Leadership and Team Management:
    • Lead, manage, and mentor the help desk team to ensure efficient operation and high performance.
    • Foster a positive work environment to motivate team members and enhance service delivery.
    • Conduct regular performance evaluations and implement training programs to improve customer service skills.
Customer Service Operations
    • Oversee the management of customer service tickets, ensuring timely and accurate responses to CAGE related inquiries across multiple communication channels.
    • Maintain high standards of customer service by monitoring interactions, providing feedback, and implementing best practices.
    • Develop and maintain processes for tracking, managing, and resolving customer issues effectively.
Quality Assurance and Reporting
    • Develop and implement quality assurance metrics to evaluate the performance of the help desk team and service levels.
    • Ensure accurate documentation and archiving of all customer interactions and transactions as per regulatory and company standards.
    • Prepare and present regular reports on help desk activities, performance metrics, and customer feedback to senior management.
Strategic Planning and Improvement
    • Identify and implement process improvement initiatives to enhance service efficiency and effectiveness.
    • Collaborate with other departments and stakeholders to identify trends and develop strategies to address common issues or new requirements.
    • Contribute to the continuous improvement and development of the CAGE Program support service delivery model.
Compliance and Security
    • Ensure that all help desk activities comply with CAGE Program policies, security requirements, and confidentiality agreements.
    • Address and resolve any compliance or security issues promptly and effectively.
Qualifications
  • Bachelor's degree in Information Technology, Business Administration, or a related field. Equivalent work experience may be considered.
  • Minimum of 5 years of experience in customer service management, with at least 2 years in a leadership role.
  • Experience working in a government contracting environment is highly desirable.
  • Strong problem-solving skills and ability to manage multiple tasks and priorities in a fast-paced environment.
  • Excellent interpersonal and communication skills, with a strong focus on customer service.
  • Proficiency in help desk software tools and customer relationship management systems.
Preferred Qualifications
  • ITIL certification or equivalent in help desk management.
  • Familiarity with CAGE code registration processes and Defense Logistics Agency operations.

Equal Opportunity Employer Disclosure:
Kinaras Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.
If you require a reasonable accommodation to apply for a position or to participate in the application or interview process, please contact hr@kinarassolutions.com.
Applicants selected may be subject to a background investigation and must meet eligibility requirements for access to classified information or employment as a contractor assigned to the U.S. government, as required.

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