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Help Desk Manager Jobs in Michigan (NOW HIRING)

Detroit IT

Service Desk Manager

Birmingham, MI · On-site

... help business' run efficiently. Detroit IT is looking for a Service Desk Manager to assume ... responsibility for the overall performance of the Service Desk and ensure maximum productivity of ...

Ask IT consulting

Help Desk Technician

Allegan, MI

$17.50 - $23.75/hr

Proficiency in service management tools such as BMC Remedy, MS Outlook, SharePoint and Changepoint are also required. Technicians will be part of an established team and trained by senior team ...

Detroit IT

Service Desk Manager

Birmingham, MI

... help business' run efficiently. Detroit IT is looking for a Service Desk Manager to assume ... responsibility for the overall performance of the Service Desk and ensure maximum productivity of ...

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true ...

DORT FINANCIAL CREDIT UNION

Help Desk Operator

Grand Blanc, MI · On-site

$35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Dort Financial Credit Union is seeking team members who will carry out our mission of enriching the lives of our members, employees, and communities, and who will aim to achieve our vision of being a ...

New

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Manage Helpdesk ticket system * Install, change, and repair computer hardware and software

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

  • PTO

You can manage multiple requests, prioritize competing demands, and maintain accurate documentation ... Provide help desk and infrastructure support outside of normal business hours on a rotating on-call ...

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI

  • PTO

You can manage multiple requests, prioritize competing demands, and maintain accurate documentation ... Provide help desk and infrastructure support outside of normal business hours on a rotating on-call ...

Feyen Zylstra

IT Help Desk Technician

Grand Rapids, MI · On-site

  • PTO

You can manage multiple requests, prioritize competing demands, and maintain accurate documentation ... Provide help desk and infrastructure support outside of normal business hours on a rotating on-call ...

Priority Waste

Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage Helpdesk ticket systems, and perform troubleshooting and installation of hardware and software.

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users, manage helpdesk systems, and support staff with hardware and software issues. Responsibilities : • ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Michigan

Help Desk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do help desk manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

What are popular job titles related to Help Desk Manager jobs in Michigan?

For Help Desk Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Michigan look for?

The top searched job categories for Help Desk Manager jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Manager jobs?

Cities in Michigan with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Client Services - Help Desk 1

RICEFW Technologies, Inc.

Detroit, MI • On-site

Contractor

Posted 5 days ago

Job description

Title: Help Desk 1
Onsite: 7am to 5pm
Position Summary
As a significant member of the Technology Division's Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for district staff and students. This role is responsible for providing efficient, professional, and effective IT support by diagnosing and resolving basic to moderately complex technical issues via phone or remote connection. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary. An ideal candidate for this role possesses a blend of technical skills, customer service expertise, and an understanding of the unique challenges in an educational environment. Candidate should have solid foundational IT knowledge, software expertise, basic networking fundamentals, and previous help desk experience.
Minimum Qualifications
  • Bachelor's degree in information technology, Business Administration or related discipline.
  • CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
  • Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.
Technical Skills
  • Basic knowledge of Windows and macOS operating systems,
  • Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,
  • Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting,
  • Experience with remote desktop tools, call management and helpdesk software.
Communication
  • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users clearly and effectively.
  • Ability to accurately document service requests, troubleshooting steps, and resolutions in the helpdesk system.
Physical Requirements
  • Ability to sit for extended periods while working on a computer.
  • Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals.
Essential Functions
  1. First Point of Contact: Respond to incoming calls, helpdesk tickets and remote support requests for service from district staff and students, providing timely and courteous assistance.
  2. Phone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity.
  3. Issue Resolution: Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation.
  4. Escalation: Accurately document issues and escalate more complex problems to Level 2 or other specialized support teams, ensuring smooth handoff and communication.
  5. Documentation: Maintain detailed and accurate records of support requests, troubleshooting steps, and resolutions in the helpdesk system.
  6. User Education: Provide clear, concise instructions and training to users on common technical issues, empowering them to resolve minor issues independently in the future.
  7. System Monitoring: Assist in monitoring district-wide IT systems and alerting appropriate teams when issues are detected.
  8. Team Collaboration: Work closely with other IT teams to share knowledge, troubleshoot complex issues, and contribute to continuous improvement of support processes.
  9. Customer Service: Maintain a high level of customer service and professionalism when interacting with all users, including students, staff, and administrators.
  10. Performance Metrics: Achieve key performance metrics while also meeting annual objectives focused on enhancing service efficiency, improving customer engagement, and optimizing support operations.
  11. Performs other duties as assigned by supervisor.

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