Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
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Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...
IT Help Desk
Ann Arbor, MI · On-site
Help Desk Support (2+ years) NOT looking for Cyber security * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following:
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IT Help Desk
Ann Arbor, MI · On-site
Help Desk Support (2+ years) NOT looking for Cyber security * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following:
Help Desk Analyst
$44K/yr
Previous help desk, application support, end-user technology support, or call center experience preferred. Experience with ticketing systems such as ServiceNow, Genuity, or comparable tools preferred.
Help Desk Analyst
$44K/yr
Previous help desk, application support, end-user technology support, or call center experience preferred. Experience with ticketing systems such as ServiceNow, Genuity, or comparable tools preferred.
Manager - Service Desk
$51K - $55K/yr
Hands-on experience in a call center, service desk, or help desk operation. Required Licenses and Certifications: HDI Support Center Manager certification within one year of employment. Physical ...
Manager - Service Desk
$51K - $55K/yr
Hands-on experience in a call center, service desk, or help desk operation. Required Licenses and Certifications: HDI Support Center Manager certification within one year of employment. Physical ...
Manager - Service Desk
Big Rapids, MI · On-site
$51K - $55K/yr
Hands-on experience in a call center, service desk, or help desk operation. Required Licenses and Certifications: HDI Support Center Manager certification within one year of employment. Physical ...
Manager - Service Desk
Big Rapids, MI · On-site
$51K - $55K/yr
Hands-on experience in a call center, service desk, or help desk operation. Required Licenses and Certifications: HDI Support Center Manager certification within one year of employment. Physical ...
Help Desk Analyst
Lansing, MI · On-site
$44K/yr
Previous help desk, application support, end-user technology support, or call center experience preferred. * Experience with ticketing systems such as ServiceNow, Genuity, or comparable tools ...
Help Desk Analyst
Lansing, MI · On-site
$44K/yr
Previous help desk, application support, end-user technology support, or call center experience preferred. * Experience with ticketing systems such as ServiceNow, Genuity, or comparable tools ...
IT Help Desk
Grand Rapids, MI · On-site
Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.Record, track, and ...
New
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IT Help Desk
Grand Rapids, MI · On-site
Build rapport and elicit problem details from help desk customers.Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.Record, track, and ...
New
Front Desk Manager
Utica, MI · On-site
$36K - $38K/yr
Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Help maintain productivity levels at or above budgeted standards. * Run room status reports and ...
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Front Desk Manager
Utica, MI · On-site
$36K - $38K/yr
Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Help maintain productivity levels at or above budgeted standards. * Run room status reports and ...
Operational Management * Field incoming help requests from end users via both telephone and work ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...
New
Operational Management * Field incoming help requests from end users via both telephone and work ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...
New
Help Desk/Desktop Support Analyst
Holland, MI · On-site
$27.71 - $32.09/hr
We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... Experience using ticketing or service desk systems to document and manage support requests.
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Help Desk/Desktop Support Analyst
Holland, MI · On-site
$27.71 - $32.09/hr
We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... Experience using ticketing or service desk systems to document and manage support requests.
Description Field incoming help requests from end users via both telephone and e-mail in a ... The role reports to the Service Desk Manager and will work closely with the Service Desk and ...
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Description Field incoming help requests from end users via both telephone and e-mail in a ... The role reports to the Service Desk Manager and will work closely with the Service Desk and ...
Description Field incoming help requests from end users via both telephone and e-mail in a ... The role reports to the Service Desk Manager and will work closely with the Service Desk and ...
Description Field incoming help requests from end users via both telephone and e-mail in a ... The role reports to the Service Desk Manager and will work closely with the Service Desk and ...
Senior Help Desk Technician II
$108K - $156K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Senior Help Desk Technician II
$108K - $156K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Senior Help Desk Technician II
$108K - $156K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Quick apply
Senior Help Desk Technician II
$108K - $156K/yr
Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support ...
Help Desk/Desktop Support Analyst
Taylor, MI · On-site
$60K - $65K/yr
This role focuses on delivering responsive desktop support, managing service requests effectively ... help desk, desktop support, or similar end-user IT support roles. * Hands-on experience with ...
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Help Desk/Desktop Support Analyst
Taylor, MI · On-site
$60K - $65K/yr
This role focuses on delivering responsive desktop support, managing service requests effectively ... help desk, desktop support, or similar end-user IT support roles. * Hands-on experience with ...
Service Desk Manager
Birmingham, MI · On-site
... help business' run efficiently. Detroit IT is looking for a Service Desk Manager to assume ... responsibility for the overall performance of the Service Desk and ensure maximum productivity of ...
Service Desk Manager
Birmingham, MI · On-site
... help business' run efficiently. Detroit IT is looking for a Service Desk Manager to assume ... responsibility for the overall performance of the Service Desk and ensure maximum productivity of ...
Service Desk Manager
Birmingham, MI · On-site
... help business' run efficiently. Detroit IT is looking for a Service Desk Manager to assume ... responsibility for the overall performance of the Service Desk and ensure maximum productivity of ...
Service Desk Manager
Birmingham, MI · On-site
... help business' run efficiently. Detroit IT is looking for a Service Desk Manager to assume ... responsibility for the overall performance of the Service Desk and ensure maximum productivity of ...
Help Desk/Desktop Support Analyst
Dearborn, MI · On-site
$26.60 - $30.80/hr
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced ... Manage user accounts, permissions, and access requests across Active Directory and Azure Active ...
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Help Desk/Desktop Support Analyst
Dearborn, MI · On-site
$26.60 - $30.80/hr
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced ... Manage user accounts, permissions, and access requests across Active Directory and Azure Active ...
Help Desk Consultant
Lansing, MI · On-site
Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders. Facilitates quarterly business review and Continual ...
Help Desk Consultant
Lansing, MI · On-site
Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders. Facilitates quarterly business review and Continual ...
Help Desk Consultant
Lansing, MI · On-site
Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders. Facilitates quarterly business review and Continual ...
Help Desk Consultant
Lansing, MI · On-site
Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders. Facilitates quarterly business review and Continual ...
Help Desk Manager information
See Michigan salary details
$32.7K - $39.6K
1% of jobs
$39.6K - $46.5K
6% of jobs
$46.5K - $53.4K
8% of jobs
$58.4K is the 25th percentile. Wages below this are outliers.
$53.4K - $60.3K
13% of jobs
$60.3K - $67.2K
14% of jobs
The median wage is $70.4K / yr.
$67.2K - $74K
17% of jobs
$74K - $80.9K
13% of jobs
$83.7K is the 75th percentile. Wages above this are outliers.
$80.9K - $87.8K
8% of jobs
$87.8K - $94.7K
7% of jobs
$94.7K - $101.6K
7% of jobs
$101.6K - $108.5K
5% of jobs
$32.7K
$73K
$108.5K
How much do help desk manager jobs pay per year?
As of Sep 5, 2026, the average yearly pay for help desk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.
What does a help desk manager do?
A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.
What does a help desk manager do?
A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.
What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?
To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?
A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.
What is the difference between Help Desk Manager vs Help Desk Technician?
| Aspect | Help Desk Manager | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, HDI-Support Center Analyst, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Supervises support teams, manages workflows, oversees customer service | Provides technical support, troubleshoots hardware/software issues |
| Employer & Industry Usage | IT departments, tech companies, large organizations | Help desks, IT support centers, small to medium businesses |
The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Michigan?
The most popular types of Help Desk jobs in Michigan are:
What are popular job titles related to Help Desk Manager jobs in Michigan?
For Help Desk Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Michigan look for?
The top searched job categories for Help Desk Manager jobs in Michigan are:
What cities in Michigan are hiring for Help Desk Manager jobs?
Cities in Michigan with the most Help Desk Manager job openings:
Full-time
Re-posted 24 days ago
Job description
Job description
Job Title: Contract IT Help Desk
Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided
required
- Associate degree or higher
- Help Desk Support (2+ years)
- Microsoft Windows (2+ years)
- Active Directory (1+ years)
- Citrix (1+ years)
- 2+ years of experience in ANY of the following:
- Microsoft Office
- Microsoft Azure
Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.
Key Responsibilities:
- Provide first-level technical support and troubleshooting for IT-related issues
- Respond to incoming calls, emails, and tickets in a timely and professional manner
- Identify, diagnose, and resolve technical problems for clients
- Escalate complex issues to the appropriate teams for further resolution
- Document all support activities and resolutions in our ticketing system
- Collaborate with team members to continuously improve processes and procedures
- Participate in on-call rotation for off-hours support as needed
- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients
Requirements:
- Associate degree or higher in a related field
- Minimum of 2 year of experience in help desk support
- Proficiency in Microsoft Windows operating systems
- Experience with Active Directory and Citrix
- Familiarity with Microsoft Office applications
- Available for off-hours support on a rotating basis
- Knowledge of Microsoft Azure is a plus
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and troubleshooting skills