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Help Desk Manager Jobs in Michigan (NOW HIRING)

Skytron LLC

Help Desk Analyst

Grand Rapids, MI · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Hybrid work arrangement What You'll Do As a Help Desk Analyst , you will be the first point of ... One-on-one end-user training, as needed * Assist the Information Services manager with special ...

TEKsystems

Help Desk Analyst

Detroit, MI · On-site

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... desk experience. Technical Skills: * Basic knowledge of Windows and macOS operating systems ... Experience with remote desktop tools, call management and helpdesk software. Communication:

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... and previous help desk experience. Technical Skills: • Basic knowledge of Windows and macOS ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Job Title: Contract IT Help Desk Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided required * Associate degree or higher * Help Desk ...

GSK Solutions Inc.

Help Desk 1 (Onsite)

Detroit, MI · On-site

$25/hr

The Technical Client Service Specialist will assist in managing service requests, troubleshooting ... help desk experience. Communication: * Strong verbal and written communication skills, with the ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from ... Utilizes knowledge management tools to help resolve client issues. Assists clients in completing ...

TEKsystems

Help Desk Support

Southfield, MI

$29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Their help desk supports several thousand internal users, hundreds of applications from ... Utilizes knowledge management tools to help resolve client issues. Assists clients in completing ...

Purposelink Recruitment

IT Help Desk

Ann Arbor, MI · On-site

Help Desk Support (2+ years) NOT looking for Cyber security * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following:

Little Caesars

Help Desk Representative

Detroit, MI

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call ... Experience using ServiceNow or a similar incident management platform.Experience supporting point ...

Little Caesars

Help Desk Representative

Detroit, MI · On-site

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call ... Experience using ServiceNow or a similar incident management platform. * Experience supporting ...

Ilitch

Help Desk Representative

Detroit, MI

$17.25 - $22.25/hr

Minimum one (1) year of experience in customer service, technical support, help desk support, call ... Experience using ServiceNow or a similar incident management platform. * Experience supporting ...

Comfort Inn of Utica

Front Desk Manager

Utica, MI · On-site

$36K - $38K/yr

  • Medical

  • Dental

  • Retirement

Front Desk Manager is responsible for the following: * Answer inquiries and check-in/out guests in ... Help maintain productivity levels at or above budgeted standards. * Run room status reports and ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... Experience using ticketing or service desk systems to document and manage support requests.

New

Trilon Group

Help desk Technician

Canton, MI

$23 - $30/hr

The Helpdesk Technician plays a key role in making that vision real by providing frontline support ... Proven ability to prioritize and manage multiple tasks in a fast-paced environment * Experience ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Michigan

Help Desk Manager information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do help desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for help desk manager in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

What are popular job titles related to Help Desk Manager jobs in Michigan?

For Help Desk Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Michigan look for?

The top searched job categories for Help Desk Manager jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Manager jobs?

Cities in Michigan with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $73,023 per year, or $35.1 per hour.

Help Desk Analyst

Skytron LLC

Grand Rapids, MI • On-site

$19 - $25.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.
Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.
What We Offer
  • Comprehensive health benefits (medical, dental, vision) starting on day one
  • Annual Bonus
  • Paid vacation, personal days, and holidays
  • 401(k) and profit sharing
  • Tuition reimbursement
  • Employee wellness program
  • Onsite gym
  • A supportive, family-owned work environment
  • Hybrid work arrangement

What You'll Do
As a Help Desk Analyst, you will be the first point of contact for resolving technical issues and keeping our systems, equipment, and users running smoothly. In this role, you will:
  • Provide exceptional Windows-based level 1-2 software, hardware, and network support
  • Format PCs and Laptops for lifecycle use
  • Restructure systems and user data migration
  • Configure older systems for training / decommission
  • Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
  • Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
  • Physical setup of computer system for users and office workstations
  • Document user requests and solutions in helpdesk software
  • One-on-one end-user training, as needed
  • Assist the Information Services manager with special projects, as assigned
  • Additional related duties, as assigned

What You'll Bring
We are looking for a customer-focused individual with the ability to clearly communicate technical solutions in user friendly, professional manner. The ideal candidate will:
  • Capably handle required administrative functions
  • Devise workable solutions
  • Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
  • Be internally motivated and work well with minimal supervision
  • Listen to others, expressing ideas, both orally and in writing
  • Possess a strong attention to detail and excellent documentation practices

Qualifications
  • Associate's degree in related field and/or 1 - 3 years of work-related experience
  • Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
  • Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro
  • Dell laptop certification, preferred

If you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.
We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.

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