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Help Desk Professional Jobs in Michigan (NOW HIRING)

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... Strong desire to learn along with professional drive. * Maintains consistent attendance ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... Strong desire to learn along with professional drive. * Maintains consistent attendance ...

Rockford

IT Help Desk Intern

Grand Rapids, MI

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... Strong desire to learn along with professional drive. * Maintains consistent attendance ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Answer calls in a timely, friendly and professional manor. * Evaluate, prioritize and communicate ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Answer calls in a timely, friendly and professional manor. * Evaluate, prioritize and communicate ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Job Description: Detroit IT is looking for a Service Desk Coordinator to be the first line of ... Answer calls in a timely, friendly, and professional manner. * Evaluate, prioritize, and ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

Lifting up to 50 lb's Education and/or Experience * 1-5 years of Help Desk, Desktop Support, or ... Opportunities for professional development and growth. * A supportive and dynamic work environment.

Wade Trim

Service Desk Technician - #2997

Taylor, MI · Hybrid

$18.50 - $25/hr

Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · Hybrid

$18.50 - $25/hr

Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Wade Trim

Service Desk Technician - #2997

Taylor, MI · On-site

$18.50 - $25/hr

Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade ... for staff to help shape the firm's future through strategic planning. Work/life balance is ...

Stefanini

Bilingual Helpdesk (French Canadian)

Southfield, MI · On-site

$18.25 - $24.75/hr

We provide the ongoing skill development to ensure that professionals placed at your site are ... Prior Tier I help desk experience * Requires excellent customer service skills * Solid foundation ...

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All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Michigan

Help Desk Professional information

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How much do help desk professional jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk professional in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What job can I get after help desk professional?

After working as a Help Desk Professional, common career paths include roles such as IT Support Specialist, Network Administrator, Systems Analyst, or Technical Support Manager. These positions often require additional certifications like CompTIA A+ or Network+ and involve more advanced troubleshooting, network management, or team leadership responsibilities.

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

IT Help Desk Intern

Rockford

Grand Rapids, MI • On-site

$14.50 - $19.25/hr

Temporary

Re-posted 20 days ago

Job description

IT Help Desk Internship
Classification: Internship, this will go through December 2026 with flexibility around class schedules.
Work Location: 601 First Street NW, Grand Rapids, MI 49504
About This Opportunity
Rockford's internship program gives students hands on experience while introducing them to different building types and project delivery methods. Interns work on real jobs across the many markets we serve. Students also receive valuable training, are assigned daily responsibilities and have opportunities to connect through volunteering and company-wide networking. In addition to construction management, we also offer internships in other areas such as Design, Information Technology, Accounting, Marketing, and more.
As an IT Help Desk Intern, you will play a key role in supporting team member onboarding and offboarding. Your responsibilities include preparing and deploying laptops, iPads, and mobile devices, as well as provisioning user accounts and access across various SaaS applications. You will maintain accurate hardware inventory records, ensuring all equipment is properly inventoried when issued and returned. You will also document existing workflows to identify opportunities for improvement and automation.
As time permits, you will assist the Help Desk team by responding to and resolving end-user support tickets. This role reports directly to the IT Operations Manager.
Requirements
  • Must be a junior or senior pursuing an Information Technology degree or a similar area of study.
  • Knowledge of computers - troubleshooting and repair preferred.
  • Must possess the ability to organize, prioritize and manage multiple tasks while maintaining strong attention to detail and accuracy.
  • Strong desire to learn along with professional drive.
  • Maintains consistent attendance, punctuality, and dependability.
  • Excellent verbal and written communication skills.
  • Working knowledge of Microsoft Office Suite.
  • Diligence and enthusiasm; you appreciate quality and deliver it on a daily basis
  • Team spirit; you seriously care about what you do and appreciate collaborating with your colleagues

Benefits
On top of an exciting, vibrant and intellectually challenging workplace, we are offering competitive wages and flexible work schedules.
Who We Are
At Rockford, we're not just in the business of creating buildings - we're creating neighborhoods, businesses and communities and we're looking for people who are ready to make an impact. Rockford is a nationally recognized construction, development, and property management provider ranked by Engineering News-Record as one of the top 200 contractors in the nation. With regional offices in the Midwest and Southeast, we've built projects totaling more than $5 billion in varying scope and size, serving education, healthcare, hospitality, multi-unit, mixed-use, senior living, manufacturing and industrial clients. We're delivering forward-thinking ideas with an approach that's built on safety, teamwork and a dedication to quality. Rockford Construction respects and values the characteristics, talents, and perspectives that make each person unique. We believe that by bringing diverse individuals together, in an inclusive manner we can more effectively collaborate, innovate, and solve the problems that face our world. We are committed to creating and fostering a team, partners, and strategies that reflect this purpose.
Type of Environment
The work environment for this position is a typical office environment in which physical demands require the ability to sit for long periods of time. Intermittent movement will be necessary to perform requirements of the position such as accessing centrally located office equipment and may be subject to lifting of 35 lbs., bending, stooping, kneeling and climbing.
Rockford Construction is an Equal Opportunity Employer (EOE). We invite all qualified applicants to apply and do not discriminate against individuals because of their race, color, religion, national origin, gender, physical or mental disability, veteran status, or age.

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