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Help Desk Professional Jobs in Michigan (NOW HIRING)

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · On-site

$18.50 - $25.25/hr

Job Type Full-time Description Leading IT Service Provider seeks Level 2 Help Desk Technician to ... IT related degree and/or professional IT certifications and/or equivalent experience. Natural ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... We have a dynamic team of over 200 professionals that work to analyze, advise, design, and deliver ...

ODL

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

Customer Service Mindset based upon customer satisfaction through professional communication. * Respond to and diagnose problems including problem recognition, research, isolation, and resolution ...

ODL, Inc.

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

Customer Service Mindset based upon customer satisfaction through professional communication. * Respond to and diagnose problems including problem recognition, research, isolation, and resolution ...

Munson Healthcare

Helpdesk Associate

Traverse City, MI · On-site

$18.50 - $25/hr

A Help Desk Associate will be required to provide verbal, written and interpersonal support to our customers in a customer focused, professional manner. Forms of communications will include telephone ...

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All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Michigan

Help Desk Professional information

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How much do help desk professional jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk professional in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What job can I get after help desk professional?

After working as a Help Desk Professional, common career paths include roles such as IT Support Specialist, Network Administrator, Systems Analyst, or Technical Support Manager. These positions often require additional certifications like CompTIA A+ or Network+ and involve more advanced troubleshooting, network management, or team leadership responsibilities.

What are the most commonly searched types of Help Desk jobs in Michigan?

The most popular types of Help Desk jobs in Michigan are:

Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Level 2 Help Desk Technician

Centaris

Sterling Heights, MI • On-site

$18.50 - $25.25/hr

Full-time

Medical, Life, Retirement

Posted 5 days ago

Job description

Job Type
Full-time
Description
Leading IT Service Provider seeks Level 2 Help Desk Technician to work within collaborative team environment supporting clients for our growing technology company!
Do you like to solve problems and help people? Are you client focused and an effective communicator with end users? Do you have a passion for technology? If so, this is the role for you!
Centaris has a 50-year history of helping small and mid-sized businesses realize more value from their technology investments. We are recognized as a leading solution partner for cybersecurity, managed IT, and Microsoft solutions that help organizations achieve their goals while staying secure, connected, and confident. With more than 150 team members and three regional offices, we serve clients across the Great Lakes region.
We were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit for 2026! We have a great company culture, collaborative team environment and offer competitive pay and benefits!
The Level 2 Help Desk Technician is responsible for handling escalated IT service requests for Centaris' clients via phone or email. Requests may be related to all aspects of technology, including workstations, servers, cloud services, printers, networks, and vendor specific hardware and software.
The successful candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, have a positive attitude and enjoy being part of a dynamic team. This job can be performed remotely from your home, but candidates must reside in the state of Michigan.
Job Details:
Responsibilities:
Responsibilities:
Troubleshoot, diagnose, and resolve technical hardware and /or software issues involving Microsoft's core business applications and related technologies; provide basic network level support for ISP/LAN connectivity, routers, and switches; and client-side remote access solution implementation and support for VPN and terminal services.
Work closely with service delivery coordinator determining availability to work on requests.
Create, triage, and document all work as service tickets.
Provide prompt resolution to tickets and excellent customer service to clients
Participate in on-call rotation.
Requirements
Requirements:
Education and Experience:
IT related degree and/or professional IT certifications and/or equivalent experience.
Natural curiosity/interest in technology.
Ability to install, configure, upgrade, manage, and trouble shoot various client-server applications
Advanced understanding of operating systems, business applications, printing systems, and network system
Basic firewall knowledge
Intermediate knowledge of the following and ability to identify and resolve issues related to:
• Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services
• Server virtualizations and shared storage technologies
• LAN/WAN Networking, Printing, and Wi-Fi
• Remote Access Solution and Support: VPN and Terminal Services.
Skills:
The skills listed below are ideal. They are not all required.
Sense of urgency
Must have attention to detail and follow-up skills.
Must have great communication skills and be comfortable taking phone calls
Ability to multi-task and adapt to changes quickly
Benefits:
  • Health Insurance
  • Disability
  • Life Insurance
  • 401 K
  • Paid Holidays and Time Off

Centaris is an Equal Opportunity Employer. Centaris does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

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