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Help Desk Professional Jobs in Michigan (NOW HIRING)

ODL

Help Desk Support Technician

Zeeland, MI

$18.50 - $24.75/hr

Customer Service Mindset based upon customer satisfaction through professional communication. * Respond to and diagnose problems including problem recognition, research, isolation, and resolution ...

ODL, Inc.

Help Desk Support Technician

Zeeland, MI · On-site

$18.50 - $24.75/hr

Customer Service Mindset based upon customer satisfaction through professional communication. * Respond to and diagnose problems including problem recognition, research, isolation, and resolution ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... Strong desire to learn along with professional drive. * Maintains consistent attendance ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... Strong desire to learn along with professional drive. * Maintains consistent attendance ...

Rockford

IT Help Desk Intern

Grand Rapids, MI

$14.50 - $19.25/hr

IT Help Desk Internship Classification: Internship, this will go through December 2026 with ... Strong desire to learn along with professional drive. * Maintains consistent attendance ...

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Answer calls in a timely, friendly and professional manor. * Evaluate, prioritize and communicate ...

Detroit IT

Service Desk Coordinator

Birmingham, MI

... consulting that help business' run efficiently. Detroit IT is looking for a Service Desk ... Answer calls in a timely, friendly and professional manor. * Evaluate, prioritize and communicate ...

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Showing results 21-40

All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Michigan

Help Desk Professional information

See Michigan salary details

$11

$20

$29

How much do help desk professional jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for help desk professional in Michigan is $20.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $22.64 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.
What are the most commonly searched types of Help Desk jobs in Michigan? The most popular types of Help Desk jobs in Michigan are:
Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,971 per year, or $20.2 per hour.

Help Desk - Contracted Technology Support Level 1

Monroe Public Schools

Monroe, MI • On-site

$16 - $18/hr

Contractor

Re-posted 29 days ago

Job description

Position Type:
Technology/Contracted Technology Support - Computer Technician
Date Posted:
6/10/2026
Location:
Central Office - Technology Department
Closing Date:
until filled
Job Posting: Level 1 Help Desk - Technology
Job Goal: The Level 1 Help Desk position provides essential, first-line technical support to students and staff across Monroe Public Schools. Based at the Administration Building, this role supports the daily operation and maintenance of district technology systems.
Terms of Employment:
  • 3rd Party Contract
  • 40 hours per week
  • 12-month position

Compensation:
  • $16.00 to $18.00 per hour (based on experience and skill level)

Reports To: Director of District Technology
Qualifications:
  • High school diploma or equivalent.
  • At least one (1) year of experience in IT support, including the installation, configuration, maintenance, and troubleshooting of operating systems, hardware, and peripheral devices.
  • Strong attention to detail and ability to follow technical instructions.
  • Effective time management and organizational skills.
  • Excellent communication and interpersonal skills, with the ability to interact professionally in person, by phone, and in writing.
  • Ability to work independently and collaboratively.
  • Willingness to learn, take direction, and adapt to evolving technology needs.
  • Valid driver's license with a clean driving record (required for travel between locations).
  • Successful completion of a criminal background check.

Responsibilities:
  • Provide front-line technical support for staff and students across the district.
  • Troubleshoot and resolve hardware, software, and connectivity issues.
  • Install and configure systems, applications, and devices.
  • Respond to and document help desk tickets in a timely and accurate manner using district ticketing systems.
  • Perform preventative maintenance and routine system updates.
  • Maintain and secure assigned areas, including locking/unlocking doors and setting alarms.
  • Travel to district locations as needed to provide on-site support.
  • Lift and move equipment weighing up to 65 lbs.
  • Wear district-approved uniform during all shifts (shirts provided; employee supplies khaki or black pants and slip-resistant shoes).
  • Work overtime as needed.
  • Perform other duties as assigned by the supervisor.

APPLICATION PROCEDURE
  • Applications are accepted until a position is filled.
  • Only applicants who supply the requested documents outlined below and fully complete the application will be considered.
  • Faxed, mailed, and emailed applications will not be accepted.

External Applicants: Must complete an online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow the instructions to apply for this position. Supporting documents (resume, transcripts, and applicable certifications/license) are required and must be uploaded with the application.
Internal Applicants: Must complete an online application at www.monroe.k12.mi.us. Click on "Employment Opportunities" and "Applitrack" and follow the instructions to apply for this position. Supporting documents are required and must be uploaded with the application.
Notice of Nondiscrimination
It is the policy of Monroe Public Schools not to discriminate based on religion, race, color, national origin, disability, age, sex, sexual orientation, gender identity or expression, height, weight, familial status, or marital status in its programs, activities, or employment. For information contact the office of the Superintendent of Schools, 1275 N. Macomb St., Monroe, MI 48162, 734-265-3070. The Monroe Public School District is an equal opportunity employer and complies with the Michigan Civil Rights Act and Title IX Guidelines.

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