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Help Desk Professional Jobs in California (NOW HIRING)

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

NuAxis Innovations

Help Desk Specialist

Lodi, CA · On-site

The Help Desk Specialist will support enterprise users with productivity tools and collaboration ... NuAxis Innovations is a provider of professional services and IT solutions for federal government ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

... professional development and personal advancement of each and every employee. We work hard to ... Help Desk Technician responsibilities include: * Maintain computer hardware of on-prem and hybrid ...

Klinedinst PC

Help Desk Technician

San Diego, CA · On-site

$21.64 - $24.04/hr

... professional development and personal advancement of each and every employee. We work hard to ... Help Desk Technician responsibilities include: * Maintain computer hardware of on-prem and hybrid ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Coordinate referrals to technical, professional or service personnel depending on the repair ...

LGBT Community Center

Help Desk Technician I

San Diego, CA

$23 - $24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Technician will respond to queries, run diagnostics and programs, isolate problems ... Professional Skills: * Strong knowledge of computer systems, hardware, and software. * Excellent ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Coordinate referrals to technical, professional or service personnel depending on the repair ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Coordinate referrals to technical, professional or service personnel depending on the repair ...

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All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in California

Help Desk Professional information

See California salary details

$12

$22

$33

How much do help desk professional jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk professional in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What are the most commonly searched types of Help Desk jobs in California?

The most popular types of Help Desk jobs in California are:

What cities in California are hiring for Help Desk Professional jobs?

Cities in California with the most Help Desk Professional job openings:

Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in California as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,523 per year, or $22.8 per hour.

Help Desk

GlobalXperts

San Diego, CA

$21.25 - $28.75/hr

Contractor

Re-posted 14 days ago

Job description

Company Description

About GlobalXperts:

GlobalXperts is a leading IT Solution Provider whose business focus is to provide Day 2 remote monitoring & co-managed support and professional services for advanced Cisco, Microsoft and Data Center solutions. Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock and have a deep understanding of internetworking technologies (Collaboration, Data Center, Borderless networking, Security) and products from leading equipment manufacturers giving you access to multi-technology support from a single source. Our professional services approach track with Cisco's PPDIOO model which is to prepare, plan, design, implement, operate, and optimize. And, while each phase of the service delivery model is strategically designed to build upon the previous phase, GlobalXperts technical staff has been successfully utilized by our customers for any or all phases. 

Job Description

Level 1 & 2 Helpdesk Support Technician

80-90% over the phone and around 10-20% desk side support

Supporting over 600 users primarily in US, however there are some in South America, Germany, and UK

Position is for someone with 1-3 years' experience (preferably not someone with more than 4-5) within Level 1 and 2 support area - supporting Windows 7 and Microsoft Office 2010

Daily Basis Responsibilities:

  • Work within process/structure
  • Work within team to manage 15-20 calls per days along with managing the INBOX with other team members
  • Most issues are "password resets / Email Questions like "how do I set up an archive" or "how do I deal with size constraints for my inbox"
  • Dealing with Viruses
  • VPN issues (they use Cisco VPN, but do not need experience with that)
  • May help with creating training manual at some point
  • Creating tickets as issues arise and elevating if necessary
  • Understand and not be afraid to ask for help when necessary
Qualifications
  • High school diploma required. College preferred. 
  • Knowledge in Windows OS, , MS Office application, and MS Outlook/Exchange, extensive troubleshooting in Internet Explorer
  • General understanding of LAN/WAN, printer configurations, Windows user environments and troubleshooting desktops, laptops, and peripherals
  • Strong interpersonal and communication skills
  • Either working experience in a technical support role or a technical degree
  • Previous customer service experience a plus
  • Team player
  • Ability to multitask
  • Positive attitude
Additional Information
All your information will be kept confidential according to EEO guidelines.

Apply