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Help Desk Professional Jobs in California (NOW HIRING)

mpi

Temporary Help Desk Technician

Los Angeles, CA

$21.50 - $29/hr

MPI has an immediate opportunity for a Temporary IT Help Desk Technician to provide professional, customer-centered, first-contact technology support for MPI employees, contractors, and business ...

Mars

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts ... Manage customer escalations and ensure they're handled professionally * Keep service desk ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts ... Manage customer escalations and ensure they're handled professionally * Keep service desk ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and ... Exercise a high level of professionalism and confidentiality when working with staff, systems, and ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts ... Manage customer escalations and ensure they're handled professionally * Keep service desk ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts ... Manage customer escalations and ensure they're handled professionally * Keep service desk ...

Tecolote Research

Help Desk Specialist 3

El Segundo, CA · On-site

$60K - $70K/yr

Answer customer inquiries via phone, email, and in-person, ensuring timely and professional ... Mentor and guide help desk staff Skills Required * 5+ years in a help desk or technical support ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... Ability to work with all levels of corporate personnel telephonically, and to convey a professional ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... Ability to work with all levels of corporate personnel telephonically, and to convey a professional ...

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Help Desk Professional information

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How much do help desk professional jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk professional in California is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What job can I get after help desk professional?

After working as a Help Desk Professional, common career paths include roles such as IT Support Specialist, Network Administrator, Systems Analyst, or Technical Support Manager. These positions often require additional certifications like CompTIA A+ or Network+ and involve more advanced troubleshooting, network management, or team leadership responsibilities.

What are the most commonly searched types of Help Desk jobs in California?

The most popular types of Help Desk jobs in California are:

What cities in California are hiring for Help Desk Professional jobs?

Cities in California with the most Help Desk Professional job openings:

Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in California as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $47,523 per year, or $22.8 per hour.

Help Desk Specialist

DivIHN Integration Inc

Santa Clara, CA • On-site

Contractor

Re-posted 28 days ago

Job description

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at https://divihn.com/find-a-job/ to learn more and view our open positions.

 
Please apply or call one of us to learn more

For further inquiries about this opportunity, please contact our Talent Specialist Hema at (630) 847-0275

Title: Help Desk Specialist
Duration: 6 Months
Location: Santa Clara, CA

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

This position is NonExempt. Hours over 40 will be paid at Time and a Half.
Job Description:
  • Review problem tickets and respond to user within established standards; resolve open tickets in a timely and professional manner; follow established SOP, BOP's; manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved; provide a positive customer service experience to the customer; participate in other projects as requested.
Competencies:
  • Strong customer service; strong interpersonal, organizational and communication skills; ability to work in a fast paced changing environment; understanding of Windows based applications; ability to diagnose application software and hardware problems; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; working knowledge of: Modems and data communications, checking PC network connections; identifying and correcting memory issues; resetting network and Internet passwords; using browser and network utilities; resetting Internet proxy configurations; install and setup applications; NT navigation and directory structure; Windows disk utilities to correct common errors; network error messages to determine causes.
Qualifications:
  • Associate's degree in Computer Science or a related discipline, and at least two, typically four years of experience in IT or an equivalent combination of education and work experience.
  • Requires sufficient knowledge of IT operations, responsibilities, workflow processes, and procedures to resolve most inquiries independently.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with clients and other Systems Division staff.
  • The managers prefer someone with strong skills in documentation, PowerPoint, and ServiceNow ticket, form workflow.
Role Context
  • Projects: end-user computing, desktop operation, and documentation updates.
  • Typical day: review/update documentation, project status updates, follow-ups.
  • Interaction: peer technicians, site manager, IT manager, business unit, hiring manager.
  • Success in 90 days: understand ServiceNow workflow, SOP guidelines, and device imaging process.
  • First time interviewing for this role.
Candidate Profile
  • Top required skills: Documentation, Process guideline, MS Office Suite - Formatting Word/Excel Raw Data Organization, VLOOKUP, Power BI, ServiceNow, PowerPoint, and Windows OS.
  • Top preferred skills: self-driven, project responsibilities, and teamwork.
  • Education: GED or AS degree.
  • No medical/pharma experience needed.
  • Systems: Windows OS daily.
  • Personality: willing to learn, dependable.
Interview Process
  • Phone screening, then an in-person interview.
  • One phone interview + one in-person.
  • The manager has no upcoming time off affecting scheduling.

About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.