ZipRecruiter

Log In

1

Help Desk Professional Jobs in Georgia (NOW HIRING)

Kimley-Horn

IT Help Desk Professional

Alpharetta, GA · On-site

Overview Kimley-Horn is looking for an IT Help Desk professional to join our Alpharetta, Georgia (GA) office! This is not a remote position. Responsibilities In this role, you will join a ...

Key Technical Resources Inc

Help Desk

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Help Desk Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or ...

Chenega Corporation

Senior Help Desk Technician

Saint Marys, GA · On-site

$18.75 - $25.25/hr

Join our team of professionals who support large-scale government operations by leveraging cutting ... The Senior Help Desk Technician will provide high-quality IT support services in both classified ...

Chenega MIOS

Senior Help Desk Technician

Saint Marys, GA · On-site

$18.75 - $25.25/hr

Are you looking for a career where professional development is embedded in your employers core ... The Senior Help Desk Technician will provide high-quality IT support services in both classified ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

Provide support in a professional, caring, expeditious and effective manner * Understand and consider the impact your actions have on the store and customer * Communicate effectively with internal ...

ATLANTICUS

Help Desk Engineer

Atlanta, GA

Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our ... Build trusted relationships with business users by providing professional, responsive, and solution ...

New

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to deliver exceptional technical support ... NuAxis Innovations is a provider of professional services and IT solutions for federal government ...

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

They are seeking a motivated Help Desk Support Technician to provide Tier 1 technical support and ... NuAxis Innovations is a provider of professional services and IT solutions for federal government ...

Citi Trends

Help Desk Associate

Savannah, GA · On-site

$17.25 - $23.25/hr

CITITRENDS is seeking a Help Desk Associate who will beresponsible forsupporting ... Respond to requests from internal and external partners in a professional andtimelyfashion * Answer ...

next page

Showing results 1-20

All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Georgia

Help Desk Professional information

See Georgia salary details

$10

$19

$28

How much do help desk professional jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk professional in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.
What are the most commonly searched types of Help Desk jobs in Georgia? The most popular types of Help Desk jobs in Georgia are:
What cities in Georgia are hiring for Help Desk Professional jobs? Cities in Georgia with the most Help Desk Professional job openings:
Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

IT Help Desk Professional

Kimley-Horn

Alpharetta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Kimley-Horn rating

8.9

Company rating: 8.9 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

54th of 446 rated engineering

Job description

Overview

Kimley-Horn is looking for an IT Help Desk professional to join our Alpharetta, Georgia (GA) office! This is not a remote position. 

Responsibilities

In this role, you will join a collaborative IT Service Desk team that provides timely, accurate, and customer-focused technical support to employees across the organization. The selected candidate will help diagnose and resolve technology issues, support service requests, document work in ServiceNow, meet service expectations, and contribute to a reliable, positive support experience for end-users. The successful candidate will also grow into other areas supporting the IT Service Desk organization longer term.

Key responsibilities include:

Diagnose, troubleshoot, and resolve Incident and Catalog Task tickets for end-users Document all work in ServiceNow quickly, accurately, and thoroughly Meet SLA resolution timelines and maintain ownership of assigned work Follow structured escalation workflows and communicate clearly with end-users and internal IT support teams Collaborate with teammates by sharing knowledge, relevant support resources, and examples from prior tickets when useful

Qualifications

High School diploma/GED with 3+ years of IT or Helpdesk experience Associates Degree in Information Technology/Systems with 1-3 years of experience Strong troubleshooting skills for hardware, software, Microsoft Windows and M365 suite, and end-user technology issues Experience working with ServiceNow or a similar ITSM platform Ability to work under pressure, manage multiple tickets at once, and adjust priorities based on queue conditions Strong communication, writing, customer service, and follow-through skills Strong attention to detail and commitment to accurate ticket documentation High aptitude and willingness to learn new technologies, processes, and support workflows A self-starter that can work with minimal supervision; highly organized Beneficial certifications include CompTIA A+, ITIL 4 Foundation, Microsoft 365 Fundamentals, Azure Fundamentals, ServiceNow Certified System Administrator, or equivalent experience. Additional certifications such as CompTIA Network+, HDI Support Center Analyst, or similar service desk credentials are a plus

Why Kimley-Horn?

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it- that's why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn's placement on the Fortune "100 Best Companies to Work" list for 19 years!

Key Benefits at Kimley-Horn

  • Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
  • Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
  • Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
  • Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
  • Professional Development: Tuition reimbursement and extensive internal training programs.
  • Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.
Education:High School Diploma/GEDEmployment Type: FULL_TIME

What Kimley-Horn employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Kimley-Horn logo

About Kimley-Horn

Sourced by ZipRecruiter

We are a full-service consulting firm that provides a wide range of infrastructure and land development planning and engineering services to both public and private clients. Though we have more than 6,000 employees in 100+ offices, we pride ourselves on our small company feel. At Kimley-Horn, we do things differently. People--clients and employees--are at the forefront of our business. Clients know we are laser-focused on their success. Employees know our culture and approach to business are built on a desire to see our staff flourish, one and all. Both groups know that with Kimley-Horn, they can expect more and experience better.

Industry

Specialized design services

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1967

View All Kimley-Horn Jobs

Apply