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Help Desk Professional Jobs in Indiana (NOW HIRING)

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Purpose of the Role: The IT Help Desk Technician serves as the front-line technical support ... Deliver exceptional customer service by responding to requests with professionalism, urgency, and ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

... professional, responsive support * Adapt to changing priorities while following company policies ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

... professional, responsive support * Adapt to changing priorities while following company policies ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

... professional, responsive support * Adapt to changing priorities while following company policies ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

MIBOR

Help Desk Specialist

Indianapolis, IN

$22 - $25/hr

We are a professional trade association and multiple listing service that serves approximately 10 ... The Help Desk Specialist provides members with customer service assistance and technical support ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

... Managed/Professional/Staffing services. They are seeking a Help Desk Support Analyst to provide ... first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for ...

Robert Half

Help Desk/Desktop Support Analyst

Plainfield, IN · On-site

$20 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for ... Strong communication skills with the ability to assist users clearly and professionally. * Ability ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

OneMain Financial

Help Desk Specialist

Evansville, IN · Hybrid

A comprehensive 10-week training program to build your technical and professional skills. * An ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

OneMain Financial

Help Desk Specialist

Evansville, IN · On-site

A comprehensive 10-week training program to build your technical and professional skills. * An ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

Netpace Inc

IN-DCS-Help Desk Support

Indianapolis, IN · On-site

Netpace Inc is seeking a Help Desk Support professional to provide assistance for the Statewide Automated Child Welfare Information System (SACWIS). The role involves resolving software-related ...

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Help Desk Professional information

See Indiana salary details

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How much do help desk professional jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for help desk professional in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What job can I get after help desk professional?

After working as a Help Desk Professional, common career paths include roles such as IT Support Specialist, Network Administrator, Systems Analyst, or Technical Support Manager. These positions often require additional certifications like CompTIA A+ or Network+ and involve more advanced troubleshooting, network management, or team leadership responsibilities.

What are the most commonly searched types of Help Desk jobs in Indiana?

The most popular types of Help Desk jobs in Indiana are:

Help Desk Professional jobs near you
Infographic showing various Help Desk Professional job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

Help Desk Technician

Indianapolis, IN • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

$19 - $25.75/hr

Full-time

Posted 7 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
*This position is based in Indianapolis, Indiana and requires regular onsite work. Relocation assistance is not available for this position.
Purpose of the Role:
The IT Help Desk Technician serves as the front-line technical support resource for Andretti Global employees and business operations. This role is responsible for providing timely and effective support for hardware, software, network, mobile device, and user access issues while delivering an exceptional customer service experience.
Working closely with the IT Administrators, the IT Help Desk Technician supports the day-to-day operation of Andretti Global's technology environment, including Microsoft 365, desktop and laptop systems, VoIP communications, printers, and business applications. This position plays a critical role in maintaining employee productivity, supporting business continuity, and ensuring a positive user experience across the organization.
The IT Help Desk Technician serves as the primary IT support resource for corporate and shop operations when IT Administrators are supporting trackside activities and is expected to participate in on-call support and after-hours issue resolution as business needs require.
Responsibilities:
End-User Support & Help Desk Services
  • Serve as the primary point of contact for employee technical support requests.
  • Provide support via phone, email, remote support tools, and in-person interactions.
  • Troubleshoot and resolve hardware, software, network, printer, mobile device, and account access issues.
  • Escalate complex or critical issues to the appropriate IT resource while maintaining ownership and communication with the customer.
  • Deliver exceptional customer service by responding to requests with professionalism, urgency, and accountability.
  • Maintain accurate records of incidents, service requests, troubleshooting activities, and resolutions.
  • Develop and maintain support documentation, user guides, and knowledge base articles.
  • Assist with onboarding and offboarding activities, including equipment deployment, account setup, and access management.
  • Support conference room technology, collaboration tools, and audiovisual equipment.

IT Operations Support
  • Install, configure, deploy, and maintain desktop and laptop systems, mobile devices, printers, and related peripherals.
  • Assist in the administration and support of Microsoft 365 environments.
  • Support Microsoft and Apple operating systems and associated software applications.
  • Maintain technology asset inventories and equipment records.
  • Assist with system updates, patching, upgrades, testing, and routine maintenance activities.
  • Follow established IT security, access control, and data protection standards.
  • Identify opportunities to improve support processes and user experience.

Race Weekend & Coverage Support
  • Serve as the primary IT support resource for Andretti Global corporate and shop operations during race travel and weekends when IT Administrators are supporting trackside activities.
  • On-call support to provide technical assistance during race weekends and other business-critical events.
  • Respond to urgent technology issues outside normal business hours as required.
  • Troubleshoot and resolve end-user issues independently and escalate critical matters when necessary.
  • Support remote users, corporate staff, and non-race team personnel with technical support needs.
  • Monitor and respond to IT requests to ensure minimal disruption to business operations during race weekends.
  • Maintain clear documentation and communication regarding incidents, outages, and support activities during race events.
  • Provide continuous technical support coverage during IT Administrator absences, vacations, and business travel.

Position Qualifications:
Education & Experience
  • High School diploma or equivalent required; Associate degree in Information Technology or related field preferred.
  • One (1) to three (3) years of experience in Help Desk, Desktop Support, Technical Support, or a related IT role preferred.
  • Experience supporting end users in a fast-paced business environment preferred.

Knowledge, Skills & Abilities
  • Working knowledge of Microsoft 365 applications and services.
  • Experience supporting Microsoft Windows operating systems; Apple macOS and iOS experience preferred.
  • Basic understanding of Active Directory/Entra ID, networking concepts, and user account administration.
  • Familiarity with computer hardware, peripherals, printers, and mobile device support.
  • Experience using ticketing and service management systems preferred.
  • Strong troubleshooting and diagnostic skills.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong organizational skills with the ability to prioritize multiple requests and deadlines.
  • Ability to work independently while collaborating effectively with team members.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Willingness to work flexible schedules, including evenings, weekends, and on-call assignments as business needs require.

Core Competencies:
  • Customer Service Excellence - Demonstrates professionalism, patience, and responsiveness while delivering a positive support experience to all users.
  • Technical Troubleshooting - Effectively diagnoses and resolves hardware, software, network, mobile device, and system issues.
  • Communication Skills - Clearly communicates technical information to both technical and non-technical audiences in verbal and written formats.
  • Problem Solving & Critical Thinking - Analyzes issues, identifies root causes, and implements practical solutions with minimal disruption to operations.
  • Accountability & Ownership - Takes responsibility for support requests from initial contact through resolution and follow-up.
  • Adaptability & Flexibility - Responds effectively to changing priorities, urgent situations, and the unique demands of race weekends and business-critical events.
  • Time Management & Prioritization - Manages multiple support requests simultaneously while maintaining service levels and meeting deadlines.
  • Teamwork & Collaboration - Works effectively with IT Administrators, vendors, business users, and remote teams to resolve issues and support organizational goals.
  • Documentation & Attention to Detail - Maintains accurate records of support activities, asset inventories, configurations, and technical procedures.
  • Technical Learning Agility - Demonstrates initiative in learning new technologies, systems, and support practices to enhance technical capabilities.
  • Dependability & On-Call Readiness - Maintains reliability and responsiveness during on-call rotations, race weekends, and after-hours support situations.
  • Information Security Awareness - Follows established security policies and promotes safe technology practices to protect organizational data and systems.

Andretti Global is an Equal Opportunity Employer
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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