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Help Desk Professional Jobs in Indiana (NOW HIRING)

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Description Help Desk Technician About Our Company Lids Sports Group is the largest licensed sports ... Strong written and verbal communication skills and the ability to provide professional, timely ...

Toyota

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.50/hr

Escalation of help desk tickets. * Work with team and management on escalation of any issues ... Professional Associations, Conferences and Subscriptions * Company Meetings & Events Toyota ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

... professional, responsive support * Adapt to changing priorities while following company policies ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

... professional, responsive support * Adapt to changing priorities while following company policies ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

Help Desk Technician Technical position providing 1st and limited 2nd level support to Trust Tech, ... by Professional Services staff * Assist in the scheduling coordination of engineering staff

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

... professional, responsive support * Adapt to changing priorities while following company policies ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

MIBOR

Help Desk Specialist

Indianapolis, IN · On-site

$22 - $25/hr

We are a professional trade association and multiple listing service that serves approximately 10 ... The Help Desk Specialist provides members with customer service assistance and technical support ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

... Managed/Professional/Staffing services. They are seeking a Help Desk Support Analyst to provide ... first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

OneMain Financial

Help Desk Specialist

Evansville, IN · Hybrid

A comprehensive 10-week training program to build your technical and professional skills. * An ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

OneMain Financial

Help Desk Specialist

Evansville, IN · On-site

A comprehensive 10-week training program to build your technical and professional skills. * An ... Since 1912, we've looked beyond credit scores to help people get the money they need today and ...

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All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Indiana

Help Desk Professional information

See Indiana salary details

$12

$22

$32

How much do help desk professional jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk professional in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
Help Desk Professional jobs near you

Help Desk Technician

Lids

Indianapolis, IN • On-site

$19 - $25.75/hr

Full-time

Re-posted 29 days ago

Lids rating

5.9

Company rating: 5.9 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

56th of 104 rated fashion retailers

Job description

Description
Help Desk Technician
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids has built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.
Position Summary
Under general direction, the Help Desk Technician performs a variety of computer systems administration and technical support tasks across the organization. This role supports PC hardware, operating systems, software applications, peripherals, and point-of-sale devices. The Help Desk Technician analyzes, documents, tests, troubleshoots, and resolves technical issues while working closely with users, vendors, and internal teams to restore service and identify root causes. Strong written and verbal communication skills and the ability to provide professional, timely support are essential.
Principal Duties and Responsibilities
• Provide technical support to retail stores and corporate/field employees for IT and point-of-sale equipment.
• Investigate, troubleshoot, and resolve real-time issues reported to the Help Desk using various diagnostic techniques.
• Understand company processes and procedures to effectively support systems across the enterprise.
• Provide prompt, thorough, and courteous support for all reported issues.
• Document incidents, resolutions, and updates in the ticketing system.
• Communicate technical information clearly to non-technical users.
• Complete and close assigned Help Desk tickets within defined service levels.
• Provide regular status updates to the Manager of IT Operations.
• Maintain availability for hybrid scheduling and occasional evening or weekend support as needed.
Additional Principal Duties and Responsibilities
No additional principal duties are required for this role beyond those outlined above.
Job Required Knowledge and Skills
• Minimum two years of experience providing Help Desk support in a mid-sized or enterprise environment.
• Strong interpersonal, communication, and customer service skills.
• Demonstrated problem-solving ability and technical troubleshooting skills.
• In-depth knowledge of computer systems, networking fundamentals, and mobile devices.
• IT-related degree or equivalent experience providing technical support.
• Familiarity with retail point-of-sale systems.
Preferred Job Required Knowledge and Skills
• Ability to work effectively in a fast-paced environment with shifting priorities.
• Positive, solution-oriented mindset with strong attention to detail.
• Excellent written and verbal communication skills.
Physical and Travel Requirements
• Ability to sit, stand, walk, use hands, reach, stoop, kneel, or crouch as required.
• Ability to lift or move up to 50 pounds occasionally.
• Specific vision abilities include close vision, distance vision, and depth perception.
• Less than 5% travel may be required.

What Lids employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lids logo

About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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