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Help Desk Professional Jobs in Indiana (NOW HIRING)

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Represent the company in a professional manner and provide excellent Customer Service ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Excellent phone etiquette and customer service skills with a professional, courteous approach to ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Excellent phone etiquette and customer service skills with a professional, courteous approach to ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Excellent phone etiquette and customer service skills with a professional, courteous approach to ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Excellent phone etiquette and customer service skills with a professional, courteous approach to ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Excellent phone etiquette and customer service skills with a professional, courteous approach to ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... courtesy, professionalism, timeliness, and accuracy. Support is provided through a variety of ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... courtesy, professionalism, timeliness, and accuracy. Support is provided through a variety of ...

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN · On-site

$19.75 - $26.75/hr

Communicate clearly and professionally with care team members, ensuring a positive service‑desk ... Experience * 2-5 years of service desk or technical support experience, or equivalent training ...

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Showing results 21-40

All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Indiana

Help Desk Professional information

See Indiana salary details

$12

$22

$32

How much do help desk professional jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk professional in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
Help Desk Professional jobs near you

Help Desk Coordinator - Indianapolis, IN

STI

Indianapolis, IN • On-site

Full-time

Re-posted 15 days ago

Job description

  • Associate degree or higher in Information Technology, Business Administration, or a related field is required.
  • Relevant industry certifications or similar credentials are considered a strong plus.
  • Equivalent combinations of education and professional experience (minimum 5-7 years in helpdesk and administrative support roles) may be considered in lieu of formal degrees.

Technical & Operational Skills
  • Experience with helpdesk ticketing systems and basic troubleshooting.
  • Familiarity with procurement workflows and PO systems.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Experience with SharePoint, scheduling tools, and organizational chart software.
  • Understanding of VPN setup and access request procedures.

Administrative & Communication Skills
  • Strong written and verbal communication skills.
  • Ability to manage calendars, coordinate meetings, and handle confidential information.
  • Skilled in drafting professional correspondence and documentation.
  • Experience coordinating travel and managing logistics.
  • Experience working with external vendors (e.g., CAI) on staffing and onboarding.

Organizational & Interpersonal Skills
  • Exceptional attention to detail and time management.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Professional demeanor and customer service orientation.
  • Ability to work independently and collaboratively across teams.

Confidentiality & Discretion
  • Demonstrated ability to handle sensitive information with integrity.
  • Commitment to maintaining confidentiality in all aspects of the role.

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