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Help Desk Assistant Jobs in Indiana (NOW HIRING)

Toyota

Help Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.50/hr

Escalation of help desk tickets. * Work with team and management on escalation of any issues ... Special assignments and projects as directed by the team lead or Director. * Assist with inventory ...

Trust Tech, LLC

MSP Help Desk Technician

Valparaiso, IN · On-site

$20 - $27/hr

... * Assist in the scheduling coordination of engineering staff * Review and update Help Desk ... documentation as assigned * Review and recommend modifications to procedures with management

kirbyrisk

Help Desk Specialist

Indianapolis, IN

... improvement * Assist with business reporting by partnering with internal teams to develop and ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Understand and support child welfare policies, proceduresand practices to assist users in ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

... improvement * Assist with business reporting by partnering with internal teams to develop and ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

... improvement * Assist with business reporting by partnering with internal teams to develop and ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

MIBOR

Help Desk Specialist

Indianapolis, IN · On-site

$22 - $25/hr

MIBOR REALTOR ® Association is looking for a Help Desk Specialist who is an excellent communicator ... Assist with general administrative duties, special projects, and events as assigned. 6. Perform ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... • Assist with onboarding new team members by setting up accounts, configuring devices, and ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... * Assist with onboarding new team members by setting up accounts, configuring devices, and ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... * Assist with onboarding new team members by setting up accounts, configuring devices, and ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... * Assist with onboarding new team members by setting up accounts, configuring devices, and ...

Vergence

Help Desk Analyst

Indianapolis, IN · On-site

$23.35/hr

Collaborate with internal and external teams and assist on improving Data Quality metrics. * Assist in testing system updates and enhancements. * Generate reports on data quality trends and help ...

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Help Desk Assistant information

See Indiana salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk assistant in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Assistant jobs? Cities in Indiana with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

Help Desk Analyst

Toyota

Indianapolis, IN • On-site

$19.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Toyota rating

7.2

Company rating: 7.2 out of 10

Based on 873 frontline employees who took The Breakroom Quiz

26th of 44 rated automakers

Job description

Job Overview:
We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to either be based at our HQ in Noblesville IN or based in our Software division that is located in Louisville Kentucky. We will only be looking at resumes that are located in these two locations.
  • Provide remote and on-site desktop support for company users and computers.
  • Intermediate support of Windows 10/11
  • Intermediate support of Apple/iOS and Android phones
  • Intermediate Microsoft Office 365 Administration
  • Intermediate Active Directory Administration
  • Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)
  • Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions:
  • Imaging, deployment and application installation.
  • Perform PC and device upgrades.
  • Perform minor repairs and routine cleaning of server rooms and equipment storage.
  • Escalation of help desk tickets.
  • Work with team and management on escalation of any issues (equipment, network etc)
  • Special assignments and projects as directed by the team lead or Director.
  • Assist with inventory management, shipping and receiving of IT assets.
  • Assist in creating new operation procedures for the IT knowledge base.

Travel Requirements:
  • Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)

Required Qualifications and Preferred Skills:
  • BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
  • Collaborative interpersonal skills
  • Ability to adapt and take initiative.
  • Great client-facing communication and customer service skills
  • Analytical and organizational skills
  • Intermediate experience troubleshooting, configuring, and repairing laptops
  • Intermediate experience with Active Directory/Domain Controller
  • Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
  • Proficiency in MS Office
  • Basic knowledge of Linux and Apple/iOS
  • Basic knowledge of VPN technologies
  • Must be eligible to work in the USA long term without sponsorship.
  • Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

To learn more about us, click here: https://www.youtube.com/watch?v=PFKuN5mUw_8
About Toyota Automated Logistics:
Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande's warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.
In addition to exciting work at a growing company, we offer the following benefits:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Plan with a company match
  • Vacation / Holiday Pay
  • Paid Volunteer time off
  • Tuition Reimbursement
  • Professional Associations, Conferences and Subscriptions
  • Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.

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