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Help Desk Assistant Jobs in Indiana (NOW HIRING)

Forest River, Inc.

Help Desk Technician

Elkhart, IN · On-site

$19.25 - $25.75/hr

Maintain up-to-date knowledge of company policies and assist in compliance efforts. * Contribute to and maintain Help Desk documentation, knowledge base articles, and procedural guides. * Assist in ...

Family Express

Help Desk Associate

Valparaiso, IN · On-site

$16.25 - $22/hr

Help Desk Associate Position summary: The Help Desk Associate is the first level of response and ... Strong conviction to assist others * Customer service oriented * Strong stress tolerance

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Understand and support child welfare policies, proceduresand practices to assist users in ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Understand and support child welfare policies, proceduresand practices to assist users in ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

Cayuse Holdings

Help Desk Agent

Indianapolis, IN · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... as necessary. * Assist in user account management tasks including password resets, access ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Help Desk Analyst L1 Location: Indianapolis, IN, United States Salary Range: USD 22.00-26.00 Weekly ... * Assist with onboarding new team members by setting up accounts, configuring devices, and ...

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Help Desk Assistant information

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$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk assistant in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What Is a Help Desk Assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a Help Desk Assistant, and why are they important?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges Help Desk Assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What does a Help Desk Assistant do?

A Help Desk Assistant provides technical support and troubleshooting assistance to users experiencing computer or software issues. They typically handle incoming requests, resolve common problems, and escalate more complex issues to higher-level IT staff. Help Desk Assistants may also assist with setting up new hardware, maintaining user accounts, and documenting solutions to recurring problems. Their goal is to ensure users can operate their technology smoothly and efficiently.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Assistant jobs? Cities in Indiana with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Indiana as of May 2026, with employment types broken down into 71% Full Time, 14% Part Time, 5% Temporary, and 10% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.
Help Desk Technician

Help Desk Technician

Forest River, Inc.

Elkhart, IN • On-site

$19.25 - $25.75/hr

Full-time

Posted 17 days ago

Forest River rating

6.3

Company rating: 6.3 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

364th of 415 rated machine equipment manufacturers

Job description

Job Description - Forest River Inc. - Help Desk Technician (Onsite)
The Forest River IT team is growing! We are seeking a sharp, customer-focused Help Desk Technician to report to our VP of Technology. In this role, you will be the primary point of contact for our staff-using your technical expertise to solve problems, maintain systems, and ensure technology works seamlessly for everyone.
What's In It For You?
  • Growth - Work in a supportive, fast-paced, entrepreneurial, and innovative workplace that offers opportunities for advancement.
  • Help shape the future - Have a hand in building and growing our evolving Technical Support strategy.
  • Opportunity - shape best practices for Technical Support initiatives.
  • Grow business knowledge by working with teammates across all aspects of Forest River's diverse business.

What You'll Do
You'll bring proven communication skills, sharp problem-solving instincts, and a commitment to excellence to every support interaction.
  • Deliver hands-on technical support for hardware, software, mobile devices, and other technology tools - by phone, email, in person, or remote desktop.
  • Diagnose and resolve issues quickly; escalate complex problems to the right team member with full context.
  • Manage user accounts - password resets, unlocks, re-enablement, and identity verification.
  • Maintain up-to-date knowledge of company policies and assist in compliance efforts.
  • Contribute to and maintain Help Desk documentation, knowledge base articles, and procedural guides.
  • Assist in keeping the Help Desk web presence current and useful.
  • Log, track, and document all technical issues accurately and completely.
  • Produce clear written materials - correspondence, memos, reports, and presentations - using word processing and graphics software.
  • Stay current on emerging technologies and trends relevant to the role.
  • Pitch in on other related duties as the team's needs evolve.

What We Are Looking For:
  • Associate's degree preferred, with 5+ years of hands-on technical and customer service experience.
  • Strong interpersonal skills with a genuine focus on customer satisfaction.
  • Proactive self-starter with a strong sense of ownership and the ability to work independently in a fast-paced environment.
  • Outstanding written and verbal communication skills.
  • Solid working knowledge of Windows-based PC environments.
  • Proficiency with common software packages - Microsoft Office, Adobe products, AutoCAD, and similar tools.
  • Intermediate understanding of TCP/IP networking and the ability to troubleshoot connectivity issues.
  • Comfortable working with users of all technical skill levels.
  • Ability to design and deliver basic technology training materials.
  • Strong grasp of organizational policies and procedures - and the judgment to apply them.
  • Unwavering commitment to confidentiality and data integrity.
  • Reliable personal transportation required (business mileage reimbursed).
  • Personal smartphone required for departmental communications.

What Forest River employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Forest River logo

About Forest River

Sourced by ZipRecruiter

At Forest River, Inc. your needs, interests, budget, and lifestyle are at the forefront of everything we do. This affects every step from design, to the Manufacturing floor and on to you our Customer. Whatever your need Recreation, Transportation or Cargo Hauling . We Strive to bring quality products within reach of everyone. It’s not just a slogan: Customer Satisfaction is Our #1 Priority. Our large production capacity enables us to fill our customers' orders promptly without cutting corners or rushing through production procedures. This ensures that each Forest River product is conscientiously built and undergoes thorough, detailed inspection before it's shipped to the customer. This guarantees that every family who desires quality recreation will find a Forest River product that serves their Needs, Interests, Budget, and Lifestyle.

Industry

Motor vehicle manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Elkhart, IN, US

Year founded

1996

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