ZipRecruiter

Log In

1

Help Desk Assistant Jobs in Indiana (NOW HIRING)

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Handle requests & verify requested information with managers, and track progress. * Assist with ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN

Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Handle requests & verify requested information with managers, and track progress. * Assist with ...

Ivy Tech

IT Help Desk Lab Tech Apprentice

Bloomington, IN · On-site

$15.75/hr

What You Will Do * Assist students with troubleshooting computer equipment including hardware and ... Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Training Assistance : Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Indiana

Help Desk Assistant information

See Indiana salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk assistant in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Assistant jobs? Cities in Indiana with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

Marriott Indianapolis East - Front Desk Assistant Manager OEM

Aimbridge Hospitality

Indianapolis, IN • On-site

$16.75 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Aimbridge Hospitality rating

5.9

Company rating: 5.9 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

64th of 108 rated hotels

Job description

Join Our Team as a Front Desk Assistant Manager!
At Aimbridge Hospitality, we're all about creating unforgettable guest experiences-and as our Front Desk Assistant Manager OEM, you'll be right at the heart of it. Working side-by-side with the Front Desk Manager, you'll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You'll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you're a customer service rockstar with a knack for solving problems and keeping things organized, we'd love to have you on our team!
This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.
KEY SKILLS/RESPONSIBILITIES
  • Service with a Smile: You're the friendly face guests and team members count on. Whether it's a warm welcome or a helpful hand, you deliver top-notch service that makes people feel right at home.
  • Lead the Way: You motivate, coach, and guide the front desk crew like a pro-keeping standards high, operations smooth, and the vibe positive.
  • Problem-Solving Powerhouse: You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? That's your specialty.
  • Master of the Details: From managing room revenue to keeping your look sharp and systems running, you've got the financial smarts, organizational skills, and tech know-how to keep everything on point.
EDUCATION & EXPERIENCE
  • 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
  • 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
  • Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
  • Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
Our premier hotel is situated just minutes away from Lucas Oil Stadium and other exciting locales. Guests can taste a variety of popular entrees at our on-site restaurant, Skylight Bistro & Bar, featuring fresh Indiana ingredients daily for breakfast and dinner. After they've treated your taste buds, visitors can head to their guest room and enjoy a comfortable bed and a high-tech flat-screen TV with premium channels and pay-per-view movies. While resting on the soft linens and plush pillows, guests can check in on social media with our high-speed Wi-Fi. During downtime, we invite out guests to get their heart racing with our modern fitness center, then make a splash in our recreational indoor pool. Our hotel also offers 26 event venues with a variety of spaces both indoor and outdoor, ideal for any occasion.
Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Aimbridge Hospitality logo

About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

FacebookTwitter

View All Aimbridge Hospitality Jobs

Apply