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Evening Help Desk Jobs in Indiana (NOW HIRING)

Hilton Worldwide Holdings

Front Desk Supervisor

South Bend, IN · On-site

$16.75 - $21.50/hr

... lead our evening Front Office operations. This position assists the Front Office Manager in ... Ensure Front Desk employees remain attentive, professional, helpful, and courteous. * Complete and ...

Lids

Telecommunications Analyst

Indianapolis, IN · On-site

Evening and weekend availability. * Hybrid Schedule * May be asked to assist with ... Minimum 2 years' experience providing Help Desk support to medium-sized companies. * Excellent ...

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Evening Help Desk information

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How much do evening help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for evening help desk in Indiana is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What is an evening help desk?

Evening Help Desk jobs involve providing technical support to customers or employees during evening hours, typically outside of regular business times. Responsibilities often include troubleshooting computer issues, answering support tickets, resolving network problems, and assisting users with software or hardware questions. These roles are essential for organizations that require round-the-clock IT support to ensure smooth operations. Evening Help Desk professionals usually communicate via phone, email, or chat, and may work onsite or remotely. The job requires strong problem-solving skills, patience, and technical knowledge.

What are the key skills and qualifications needed to thrive as an evening help desk professional?

To thrive as an Evening Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a degree or certification in IT or a related field. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These skills ensure timely issue resolution and maintain high levels of customer satisfaction during off-peak hours.

What are some typical challenges faced by evening help desk staff, and how can they effectively address them?

Evening Help Desk staff often handle a higher volume of urgent issues as many businesses and users require quick resolutions after regular business hours. Common challenges include limited immediate access to specialized teams and managing multiple high-priority requests simultaneously. To address these, it's important to develop strong troubleshooting skills, maintain clear documentation, and communicate effectively with both users and day-shift colleagues for smooth handovers. Being resourceful and able to work independently will also help in resolving issues efficiently during off-peak hours.

What is the difference between Evening Help Desk vs Night Support Technician?

AspectEvening Help DeskNight Support Technician
CredentialsHelp Desk certifications (e.g., CompTIA A+)Technical certifications (e.g., CompTIA Network+)
Work EnvironmentOffice or remote, customer service focusData centers or on-site, technical troubleshooting
Employer & IndustryIT support, corporate, service providersIT infrastructure, network support, data centers
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, network maintenance, server support

While both roles involve technical support during evening hours, the Evening Help Desk typically focuses on customer service and troubleshooting for end-users, often in a help desk setting. The Night Support Technician usually handles more technical, infrastructure-related issues in data centers or network environments. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Help Desk jobs in Indiana?

The most popular types of Help Desk jobs in Indiana are:

What cities in Indiana are hiring for Evening Help Desk jobs?

Cities in Indiana with the most Evening Help Desk job openings:

Evening Help Desk jobs near you
Infographic showing various Evening Help Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $45,680 per year, or $22 per hour.

Front Desk Supervisor

DoubleTree by Hilton South Bend

South Bend, IN • On-site

$16.75 - $21.50/hr

Other

Posted 20 days ago

Job description

Front Desk Supervisor- 2nd Shift

The DoubleTree by Hilton South Bend is seeking an experienced and dependable 2nd Shift Front Desk Supervisor to lead our evening Front Office operations. This position assists the Front Office Manager in supervising the Front Desk team while ensuring guests receive attentive, courteous, and efficient service throughout their stay.

The ideal candidate will have strong leadership skills, hotel Front Desk experience, and the ability to confidently handle guest concerns, operational challenges, and service recovery. This position primarily works second shift, including weekends and holidays, based on hotel occupancy and business needs.

Qualifications

Education and Experience:

  • High school diploma or equivalent required.
  • At least two years of hotel Front Desk or guest services experience required.
  • Previous supervisory or leadership experience preferred.
  • Hilton and OnQ experience strongly preferred.
  • Must have a valid driver’s license.
  • Must be available to work second shift, weekends, holidays, and special events.
Physical Requirements
  • Ability to stand for the duration of the shift.
  • Ability to occasionally lift or move up to 20 pounds.
  • Flexible or extended hours may occasionally be required based on hotel operations.
Knowledge and Skills
  • Ability to communicate information and expectations clearly.
  • Strong leadership, organization, and decision-making skills.
  • Ability to multitask in a fast-paced hotel environment.
  • Ability to anticipate operational and guest-service needs.
  • Effective problem-solving and service-recovery skills.
  • Ability to meet deadlines and ensure shift responsibilities are completed.
  • Ability to listen to and address concerns raised by guests and team members.
  • Ability to understand basic financial information, cash-handling procedures, and arithmetic functions.
  • Ability to remain professional and composed during challenging situations.
Essential Duties and Responsibilities
  • Lead second-shift Front Desk operations and provide direction to Front Desk team members.
  • Ensure all guests are checked in and out in a friendly, efficient, and courteous manner.
  • Assist guests with questions, requests, complaints, and service-recovery concerns.
  • Approach all interactions with guests and employees in a friendly and service-oriented manner.
  • Maintain regular and reliable attendance in accordance with AFP Management standards.
  • Maintain professional appearance and grooming standards, including wearing the required uniform and name tag.
  • Ensure Front Desk employees remain attentive, professional, helpful, and courteous.
  • Complete and verify all second-shift checklists, reports, logs, and assigned responsibilities.
  • Review the Front Office log, guest requests, traces, VIP arrivals, and special accommodations.
  • Communicate important information to overnight staff and other affected departments.
  • Ensure guest messages, packages, and mail are properly logged and delivered.
  • Maintain knowledge of hotel rates, packages, promotions, groups, and restricted dates.
  • Follow and enforce hotel credit, cash-handling, and payment policies.
  • Complete or verify bucket checks, room-rate verification, room-status reports, and housekeeping reports.
  • Monitor guest-request logs, callbacks, telephone standards, and follow-up procedures.
  • Maintain effective communication and teamwork with Housekeeping, Engineering, Security, Food and Beverage, and other departments.
  • Understand and assist with hotel emergency and safety procedures.
  • Ensure room-status information is accurate and communicated to the appropriate departments.
  • Maintain control and accountability for the assigned house bank.
  • Monitor key-control procedures and support hotel security.
  • Perform all responsibilities of a Front Desk Agent when necessary.
  • Assist with training and coaching new and current Front Desk employees.
  • Report significant guest, employee, safety, or operational concerns to management.
Additional Responsibilities
  • Help maximize room revenue through appropriate room merchandising and upselling.
  • Respond to guest inquiries in a timely and professional manner.
  • Participate in departmental meetings, planning, and hotel

activities.

  • Help maintain departmental productivity and service standards.
  • Attend required meetings and training sessions.
  • Perform other duties as assigned by management.

*We are an equal opportunity employer. All

applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other legally protected status.*

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