ZipRecruiter

Log In

1

Help Desk Manager Jobs in Indiana (NOW HIRING)

kirbyrisk

Help Desk Specialist

Indianapolis, IN

Track, document, and manage support requests in the ticketing system to drive visibility ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Manage software security tasks, including the creation andmaintenance of user profiles, ID, and ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

Track, document, and manage support requests in the ticketing system to drive visibility ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

Track, document, and manage support requests in the ticketing system to drive visibility ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

MIBOR

Help Desk Specialist

Indianapolis, IN · On-site

$22 - $25/hr

MIBOR REALTOR ® Association is looking for a Help Desk Specialist who is an excellent communicator ... Stress management/composure * Technical capacity/Listing Service and all products provided to ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

... Managed/Professional/Staffing services. They are seeking a Help Desk Support Analyst to provide ... first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for ...

Robert Half

Help Desk/Desktop Support Analyst

Plainfield, IN · On-site

$20 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for ... Respond to incoming support requests and manage service desk tickets with a focus on timely ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Indiana

Help Desk Manager information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do help desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for help desk manager in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Indiana?

The most popular types of Help Desk jobs in Indiana are:

What are popular job titles related to Help Desk Manager jobs in Indiana?

For Help Desk Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Indiana look for?

The top searched job categories for Help Desk Manager jobs in Indiana are:

What cities in Indiana are hiring for Help Desk Manager jobs?

Cities in Indiana with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.

Senior Help Desk Administrator

Indianapolis, IN

State of Indiana
Public Administration • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

41st of 50 rated states

People enjoy working here

Recommended by students

Respectful managers

Learn more about State of Indianaexternal

$61K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

 Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Office of Technology (IOT):

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.
 

Role Overview:

To Helpdesk Administrator Senior provides Tier 2 customer service support. You will ensure efficient and timely resolution or route issues to the appropriate support team within our organization.  You will troubleshoot incidents and support calls using existing documentation and knowledge bank articles and resolve issues within the confines of the current rights, role structure, and skillsets. This position reports to the Help Desk Manager Tier 2 for day-to-day work direction.

This is an onsite position at the Indiana Government Center in Indianapolis, Indiana.

Salary:

This position traditionally starts at an annual salary of $61,022.00.  Salary for this position may be commensurate with education and job experience.
 

A Day in the Life:

Responsibilities include:

  • Provide Tier 2 infrastructure support and primary troubleshooting for all interactions received via telephone calls, live chats and customer submitted tickets.  In addition, they will successfully remote into customers machines to troubleshoot issues with infrastructure related applications such as Outlook and MS Teams.
  • Create, modify, and successfully route all incidents and work orders reported to them from our customer base.
  • Reset passwords and unlock accounts for Active Directory, PeopleSoft, Okta,, and other applications as required.
  • Reset passwords, provide customers with instructions on obtaining authentication codes for mobile devices such as iPhones and iPads.
  • Assist with the configuration of VPN and security authorization requests.
  • Create Right Fax accounts.
  • Will be required to execute virus and spyware scans as part of their problem determination and resolution roles.
  • Provide guidance and advanced knowledge of systems as an escalation point level for IT Help Desk Administrator Associate and IT Help Desk Administrator Intermediate positions.
  • Walk customers through installing applications and computer peripherals.
  • Conduct advanced remote troubleshooting for encryption issues, registry edits and file corruption within the OS.
  • Update contact information on network accounts.
  • Provide application and system support, including installing and upgrading software, and configuring systems and applications primarily using remote access technology.
  • Provide networking, data, and voice as well as file server troubleshooting skills to help diagnose and repair problems where possible.
  • Provide hardware and software support to the Customer Service team.
  • Report customer feedback and potential product requests.
  • Provide recommendations and or automation tasks to improve team processes.
  • Direct unresolved issues to the appropriate resolver group as applicable.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Credentials:

  • An IT related Associate degree or applicable, current IT certifications are preferred. However, candidates with a minimum of five years of relevant IT experience will also be considered.

Additional qualifications:

  • Will be required to have advanced knowledge of Microsoft Office.
  • Will be required to have advanced knowledge of remote desktop protocols, PC hardware, and operating systems.
  • Will be required to possess and demonstrate advanced problem determination and resolution skills.
  • Ability to work independently, troubleshoot problems, and adhere to agency policies and procedures.
  • Will be required to have good communication skills, both written and verbal, and the ability to maintain these skills in a high-pressure environment.
  • Demonstrate proficiencies of job duties relative to the IT Help Desk Administrator Senior position.
  • At least three years IT Infrastructure call center experience preferred.
  • Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 5 years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.  

Supervisory Responsibilities/Direct Reports:
This role may provide direct supervision for one or more staff members.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes: 

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 15 hours of paid community service leave
    • Combined 180 hours of paid vacation, personal, and sick leave time off
    • 12 paid holidays, 14 in election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

What State Of Indiana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply