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Help Desk Manager Jobs in Indiana (NOW HIRING)

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.

Beacon Health System

Help Desk Analyst

Granger, IN

$18.50 - $25/hr

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.

Family Express Corporation

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Associate Degree in Computer Science, Facilities Management or the equivalent combination of ...

Forest River

Help Desk Technician

Elkhart, IN · On-site

$19.25 - $25.75/hr

- Forest River Inc. - Help Desk Technician (Onsite) The Forest River IT team is growing! We are ... Manage user accounts - password resets, unlocks, re-enablement, and identity verification.

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Associate Degree in Computer Science, Facilities Management or the equivalent combination of ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

Track, document, and manage support requests in the ticketing system to drive visibility ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

Track, document, and manage support requests in the ticketing system to drive visibility ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

Track, document, and manage support requests in the ticketing system to drive visibility ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Manage software security tasks, including the creation andmaintenance of user profiles, ID, and ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

Our Sunday Visitor, Inc.

Help Desk Analyst

Huntington, IN · On-site

$19.50 - $26.75/hr

The incumbent will also assist in research and management of the applications and tools used by the help desk team. Essential Job Functions (*=Non-essential tasks): * Diagnose and resolve technical ...

Our Sunday Visitor, Inc.

Help Desk Analyst

Huntington, IN · On-site

$19.50 - $26.75/hr

The incumbent will also assist in research and management of the applications and tools used by the help desk team. Essential Job Functions (*=Non-essential tasks): * Diagnose and resolve technical ...

Fort Wayne Metals

Help Desk Technician

Fort Wayne, IN · On-site

$18.50 - $25/hr

We're glad you're exploring our Help Desk Technician position and want to share some of the details ... Perform other duties as requested by management. Skills Needed * Ability to communicate technical ...

LifeStance Health

Help Desk Specialist

Mishawaka, IN

$25 - $28/hr

ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical ... Manage incoming support requests through calls, email tickets, and screen sharing to assist end ...

LifeStance Health

Help Desk Specialist

Mishawaka, IN

$25 - $28/hr

ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical ... Manage incoming support requests through calls, email tickets, and screen sharing to assist end ...

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All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Indiana

Help Desk Manager information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do help desk manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for help desk manager in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What are popular job titles related to Help Desk Manager jobs in Indiana? For Help Desk Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Indiana look for? The top searched job categories for Help Desk Manager jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Manager jobs? Cities in Indiana with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Indiana as of June 2026, with employment types broken down into 46% Full Time, 8% Part Time, 8% Temporary, and 38% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.
Help Desk Technician

Help Desk Technician

Lids

Indianapolis, IN

$19 - $25.75/hr

Other

Posted 17 days ago

Key responsibilities

  • Provide support to retail stores and corporate or field employees for IT and point-of-sale equipment.

  • Investigate, troubleshoot, and resolve issues brought to the Helpdesk using different diagnostic techniques.

  • Document issues in the ticketing system and complete and close assigned Help Desk tickets in a timely manner.

Lids rating

5.9

Company rating: 5.9 out of 10

Based on 107 frontline employees who took The Breakroom Quiz

54th of 102 rated fashion retailers

Job description

About Our Company

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

General Position Summary

Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and point-of-sale devices for the entire organization. Performs a variety of project tasks and requires good written and oral communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers, vendors, and/or applications development to restore service and/or identify and correct core problems.

Principle Duties and Responsibilities
  • Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
  • Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
  • Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
  • Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
  • Document issues in the ticketing system
  • Communicate technical solutions to a non-technical workforce
  • Complete and close the Help Desk tickets under your assignment in a timely manner
  • Provide regular status updates to the Manager of IT Operations
  • Hybrid schedule
  • Evening/weekend availability
Additional Principal Duties and Responsibilities
Job Required Knowledge & Skills
  • Minimum 2 years' experience providing Help Desk support to medium-sized companies
  • Excellent communication and interpersonal skills
  • Strong problem solving and communication skills
  • In-depth knowledge of computer systems, networking, and mobile device
  • IT-related degree or a minimum of 3 years' experience providing Help Desk support to medium-sized companies.
  • Retail point-of-sale systems
Preferred Job Required Knowledge & Skills

In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!

Education
Reports To

Help Desk Manager

What Lids employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lids logo

About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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