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Help Desk Manager Jobs in Indiana (NOW HIRING)

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

Track, document, and manage support requests in the ticketing system to drive visibility ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Manage software security tasks, including the creation andmaintenance of user profiles, ID, and ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$22 - $26/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$22 - $26/wk

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Vergence

Help Desk Analyst

Indianapolis, IN · On-site

$23.35/hr

Provide guidance to users on best practices for data entry and record management. * Collaborate ... Generate reports on data quality trends and help develop training materials.

Arbor Homes

Service Desk Manager

Indianapolis, IN · On-site

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service ... We look for team members with enthusiasm and skill to help provide even better experiences and ...

Arbor Homes

Service Desk Manager

Indianapolis, IN · On-site

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service ... We look for team members with enthusiasm and skill to help provide even better experiences and ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to customers via phone, email, and chat ... management and other team members. • Ability to organize and complete work in a timely manner ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Ability to work effectively independently and with senior management and other team members.

Mercalis

Help Desk Technician 1

Jeffersonville, IN

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Ability to work effectively independently and with senior management and other team members.

Valeris

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to customers, diagnosing and resolving ... management and other team members. • Ability to organize and complete work in a timely manner ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and ... Ability to work effectively independently and with senior management and other team members.

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Indiana

Help Desk Manager information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do help desk manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for help desk manager in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What are popular job titles related to Help Desk Manager jobs in Indiana? For Help Desk Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Indiana look for? The top searched job categories for Help Desk Manager jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Manager jobs? Cities in Indiana with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Indiana as of May 2026, with employment types broken down into 97% Full Time, 2% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.
Help Desk Specialist

Help Desk Specialist

Kirby Risk

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Kirby Risk rating

7.2

Company rating: 7.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

95th of 139 rated electronics manufacturers

Job description

On-Site IT Help Desk Specialist - Indianapolis, IN
Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running smoothly?
If you thrive in a fast-paced environment where no two days look the same-and you take pride in delivering great customer service with real technical solutions-this could be a great fit.
At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and moving forward. As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the organization stay up and running while continuously improving how we use technology.
What You'll Do as an IT Help Desk Specialist
In this role, you'll serve as the first point of contact for technical support while helping drive efficiency, consistency, and improvement across our systems and processes.
You'll:
  • Provide first-line technical support across phone, email, remote tools, and ticketing systems, ensuring timely resolution with minimal disruption to the business
  • Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in maximizing productivity
  • Support and maintain devices and infrastructure including computers, mobile devices, printers, and network equipment to ensure reliable day-to-day operations
  • Track, document, and manage support requests in the ticketing system to drive visibility, accountability, and continuous improvement
  • Assist with business reporting by partnering with internal teams to develop and deliver solutions using tools like Excel, SharePoint, and Eclipse Report Writer
  • Collaborate with IT, business units, and vendors to resolve issues, improve systems, and implement effective solutions
  • Maintain knowledgebase documentation and build strong relationships across the organization through professional, responsive support
  • Adapt to changing priorities while following company policies, safety standards, and IT best practices to ensure compliance and consistency

What Makes You a Great Fit
  • 2-year degree in a related field or equivalent work experience preferred
  • 1-2+ years of IT support or help desk experience preferred
  • Strong knowledge of Microsoft Office products
  • Solid troubleshooting and problem-solving skills across hardware and software
  • Strong written and verbal communication skills with the ability to support users at all levels
  • Ability to prioritize tasks, manage time effectively, and meet deadlines
  • Strong organizational skills and attention to detail
  • A customer-first mindset with a focus on delivering high-quality support
  • Ability to work independently while also contributing as part of a team
  • Willingness to continuously learn and adapt to new technologies

What to Expect in This Role
  • A fast-paced environment where you'll be the go-to for solving technical issues and keeping the business running
  • A mix of hands-on troubleshooting, user support, and system problem-solving across a variety of platforms and tools
  • Daily interaction with teammates across the organization, building strong relationships while delivering responsive, solution-focused support
  • Ownership of support tickets and documentation, with clear expectations around accuracy, follow-through, and communication
  • Opportunities to identify and drive improvements in systems, processes, and overall user experience
  • A team-focused environment that values accountability, reliability, and a positive, solutions-driven mindset

Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and automation solutions. Our culture is built on hard-working, engaged people who treat one another-and our customers-with respect, integrity, and urgency.
At Kirby Risk, you're not just taking a job-you're building a career while helping customers transform their operations.
Benefits That Work for You
Kirby Risk provides a comprehensive benefits package, including:
  • Medical, RX, Dental, and Vision insurance
  • Life insurance & Employee Assistance Programs
  • Tuition reimbursement & on-the-job training
  • 401(k) plan with company match & Profit Sharing
  • Paid Time Off (PTO)

If you're ready to be the go-to problem solver and make a difference every day, we'd love to connect.Top of Form
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
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