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Help Desk Manager Jobs in Indiana (NOW HIRING)

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

... Managed/Professional/Staffing services. They are seeking a Help Desk Support Analyst to provide ... first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

... Security, and Managed/Professional/Staffing services. Operating in more than 120 countries ... What you will do as the Help Desk Support Analyst: The requirements below are representative of the ...

Dora Hospitality LLC

Front Desk Manager

Fishers, IN · On-site

$16 - $20.50/hr

Front Desk Manager We are hiring a Front Desk Manager to oversee front desk operations and ensure ... Create an engaging environment to motivate people to join, training to help them do their best, and ...

New

Vergence

Help Desk Analyst

Indianapolis, IN · On-site

$23.35/hr

Provide guidance to users on best practices for data entry and record management. * Collaborate ... Generate reports on data quality trends and help develop training materials.

Arbor Homes

Service Desk Manager

Indianapolis, IN · On-site

The Service Desk Manager is responsible for leading the day-to-day operations of the IT Service ... We look for team members with enthusiasm and skill to help provide even better experiences and ...

Hilton Garden Inn

Front Desk Manager

Fishers, IN · On-site

$17 - $18/hr

We are hiring a Front Desk Manager to oversee front desk operations and ensure guests receive ... Create an engaging environment to motivate people to join, training to help them do their best, and ...

Hilton Garden Inn

Front Desk Manager

Fishers, IN

$17 - $18/hr

We are hiring a Front Desk Manager to oversee front desk operations and ensure guests receive ... Create an engaging environment to motivate people to join, training to help them do their best, and ...

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All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Indiana

Help Desk Manager information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do help desk manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for help desk manager in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What are popular job titles related to Help Desk Manager jobs in Indiana? For Help Desk Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Indiana look for? The top searched job categories for Help Desk Manager jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Manager jobs? Cities in Indiana with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Indiana as of June 2026, with employment types broken down into 46% Full Time, 8% Part Time, 8% Temporary, and 38% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.
Help Desk Analyst L1

Help Desk Analyst L1

Zones, LLC

Indianapolis, IN • On-site

$18 - $24.50/hr

Full-time

Posted 28 days ago

Key responsibilities

  • Respond to incoming technical support queries and resolve issues related to hardware, software, and network connectivity.

  • Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary.

  • Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training.

Zones LLC rating

7.2

Company rating: 7.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

116th of 207 rated it services

Job description

Job Summary:
Zones, LLC is a Global Solution Provider of end-to-end IT solutions, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for their global teams.
Responsibilities:
• Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity.
• Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary.
• Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training.
• Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar).
• Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively.
• Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues.
• Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support.
• Collaborate with global IT teams to ensure consistent service delivery across regions.
Qualifications:
Required:
• 1-3 years of experience in a help desk or IT support role.
• Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN).
• Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM).
• Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner.
• A problem-solving mindset and a passion for delivering excellent customer service.
• Ability to work in a fast-paced, team-oriented environment with a global scope.
Preferred:
• Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence.
Company:
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Founded in 1986, the company is headquartered in Auburn, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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