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Overnight Help Desk Jobs in Indiana (NOW HIRING)

George E. Booth Co.

Helpdesk Team Lead

Greenwood, IN · On-site

The Helpdesk Team Lead is responsible for deliveringtechnical support to employees across the ... Travel: Minimal overnight travel isexpected. Occasional travel to satellite locations or other ...

Ivy Hospitality

Front Desk 10PM-6AM

Indianapolis, IN · On-site

$16/hr

... overnight shift, Manager on duty coverage and provide exceptional guest experiences.. Pay Range ... Here's a look at what we offer to help take care of you and your loved ones: Health & Wellness

Ivy Hospitality

Front Desk 10PM-6AM

Indianapolis, IN · On-site

$16/hr

... overnight shift, Manager on duty coverage and provide exceptional guest experiences.. Pay Range ... Here's a look at what we offer to help take care of you and your loved ones: Health & Wellness

Ivy Hospitality

Front Desk 10PM-6AM

Indianapolis, IN · On-site

$16/hr

... overnight shift, Manager on duty coverage and provide exceptional guest experiences.. Pay Range ... Here's a look at what we offer to help take care of you and your loved ones: Health & Wellness

Ivy Hospitality

Front Desk 10PM-6AM

Indianapolis, IN · On-site

$16/hr

... overnight shift, Manager on duty coverage and provide exceptional guest experiences.. Pay Range ... Here's a look at what we offer to help take care of you and your loved ones: Health & Wellness

Ivy Hospitality

Front Desk 10PM-6AM

Indianapolis, IN · On-site

$16/hr

... overnight shift, Manager on duty coverage and provide exceptional guest experiences.. Pay Range ... Here's a look at what we offer to help take care of you and your loved ones: Health & Wellness

Phenom People

Warehouse Part Time Overnight

Goshen, IN · On-site

$14.25 - $16.75/hr

For thousands of Lowe's associates, we're the beginning of all types of careers that help improve ... Advantages This Warehouse Part-Time Overnight associate instore role is the opposite of a desk job.

New

Phenom People

Warehouse Part Time Overnight

Goshen, IN · On-site

$14.25 - $16.75/hr

For thousands of Lowe's associates, we're the beginning of all types of careers that help improve ... Advantages This Warehouse Part-Time Overnight associate instore role is the opposite of a desk job.

New

InComm Payments

Required Qualifications * 0-3 years of experience in a NOC, Help Desk, IT Operations, Technical ... Ability to work the assigned overnight schedule. * Must be available for the 10:00 PM ET to 7:00 AM ...

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Overnight Help Desk information

See Indiana salary details

$12

$22

$32

How much do overnight help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for overnight help desk in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight help desk professional?

To thrive as an Overnight Help Desk professional, you need strong troubleshooting abilities, comprehensive knowledge of IT systems, and typically a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote access tools, and common operating systems is often required. Excellent communication, patience, and the capacity to work independently during off-hours are vital soft skills. These competencies ensure timely and effective technical support, maintaining organizational productivity and user satisfaction during overnight shifts.

What are some common challenges faced by overnight help desk professionals and how can they be addressed?

Overnight Help Desk professionals often encounter unique challenges such as handling urgent technical issues with limited on-site support and maintaining alertness during non-traditional hours. They may also need to troubleshoot problems without immediate escalation options, requiring strong problem-solving skills and resourcefulness. Building a clear communication channel with daytime teams and documenting all incidents thoroughly can help ensure smooth handovers and consistent service. Staying organized and following established protocols are key to successfully managing the overnight workload.

What does an overnight help desk professional do?

An Overnight Help Desk professional provides technical support to users during nighttime or non-standard business hours. They handle issues such as password resets, system errors, and connectivity problems, often serving as the first point of contact for employees or clients needing assistance. Their role is crucial for organizations that operate 24/7, ensuring that technology-related problems are addressed promptly to minimize downtime. They may also monitor systems for outages and escalate more complex issues to specialized IT staff if needed.

What is the difference between Overnight Help Desk vs Night Support Technician?

AspectOvernight Help DeskNight Support Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentHelp desk, call center, remote supportOn-site or remote technical support during night shifts
Employer & IndustryIT service providers, corporate IT departmentsIT support firms, corporate IT teams
Common Search IntentNight IT support, overnight help desk jobsNight technical support roles, support technician night shift

Both Overnight Help Desk and Night Support Technician roles involve providing technical support during night hours and require similar IT certifications. The main difference lies in terminology; 'Help Desk' emphasizes customer support and troubleshooting, often remotely, while 'Support Technician' may include more hands-on or on-site technical tasks. Both roles serve similar industries and are sought after for night shift IT support positions.

What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What are popular job titles related to Overnight Help Desk jobs in Indiana? For Overnight Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Overnight Help Desk jobs in Indiana look for? The top searched job categories for Overnight Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Overnight Help Desk jobs? Cities in Indiana with the most Overnight Help Desk job openings:
Overnight Help Desk jobs near you
Infographic showing various Overnight Help Desk job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

Residential Life Desk Hopper

Indiana State University

Terre Haute, IN • On-site

$16.25 - $20.75/hr

Full-time

Posted 2 days ago

New

Indiana State University rating

5.4

Company rating: 5.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

595th of 617 rated colleges and universities

Job description

Position Details
Position Details
Student Employment Enrollment Requirements
Indiana State University student enrolled in at least 6 credit hours.
Comments to Applicants
Must already be hired and trained as Res Life Desk Attendant.
All student employees will be required to submit employment verification documents on their first day of work. For a list of acceptable documentation, follow this link: student-employment-list-of-acceptable-documents.pdf
Notice of Vacancy Number
ST2600073
Job Title
Residential Life Desk Hopper
Job Category
Regular Student Job
Job Type
Regular Student Jobs
Position Class Code
82100 Student Employee
Student Pay Grade
999
Hourly Wage/Salary
11.00
Job Summary/Basic Function
The Desk Hopper supports front desk operations across an assigned area of approximately five residential buildings. While primarily stationed at one designated desk, the Desk Hopper is responsible for responding to calls and providing on-site support to other closed desks within the area. Responsibilities may include receiving and issuing packages, assisting with lockout keys, and performing other desk attendant duties as needed to ensure continued service and support.; Desk Hopper shifts may occur during overnight hours (10:30 PM - 10:30 AM) or afternoon hours (2:30 PM - 6:30 PM). The position requires flexibility, strong communication skills, and a commitment to providing quality customer service to students, vendors, guests, and campus staff.
Specific Responsibilities
Coverage of Area Desks (North or South) to support customer service across the desk for such tasks as lock outs or receiving or issuing packages.
Work Schedule
2 hour shifts, both day time and overnight
Desired Start Date
08/17/2026
Open Date
08/06/2026
Close Date
08/20/2026
Required Relevant Education & Experience
High School diploma or GED
Required Field(s) of Study
Any field of study
Preferred Relevant Education and Experience
Must be on Res Life Desk Attendant Staff
Supervisory Responsibilities
This job has no supervisory responsibilities.
Required Certificates, Licenses and Registrations
Other Required Certificates, Licenses and Registrations
Preferred Certificates, Licenses and Registrations
Preferred Other Certificates, Licenses and Registrations
Knowledge, Skills and Abilities
Able to adapt to change, Able to learn and retain information, Able to multitask, Able to plan, organize, and implement projects in a timely manner, Able to read English, understand, and follow verbal and written instructions, Able to work both independently and collaboratively, Able to work carefully and politely around others, Able to work well with others, Attention to detail, Demonstration of high ethical standards, integrity, professionalism, politeness, and courteousness, Excellent customer service skills, Excellent interpersonal, organizational, planning, teambuilding and problem solving skills, Excellent leadership skills, Professional demeanor, high energy, dynamic personality and excellent communication and interpersonal skills, Proven verbal and written communication skills, Willing to interact with students, Work effectively with a diverse community
Other Knowledge, Skills and Abilities
NCAA Guidelines
All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.
No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.
Job Duties
Essential Duties and Responsibilities
  1. Must fully complete required Desk Trainings.
  2. Providing excellent customer service; performing basic administrative work across the assigned area which oversees multiple desks. Will require movement between buildings when call or needs arise.
  3. Collaborate and communicate with the Desk Manager or Building Supervisors (AC/HC/AHD) of the residence hall to notify them of the needs of residents or if additional support is needed.
  4. Attend all staff in-service/continued training at the request of the department.
  5. Monitor and restock all desk materials as needed to ensure successful desk operations. Communicate with the Desk Managers and Building Supervisors when needed regarding these materials.
  6. Monitor the checkout log to ensure that equipment is properly logged out and returned.
  7. Monitor keys behind the desk that include classroom keys, duty key rings, desk key rings etc.
  8. Document situations where other Desk assistants and students fail to follow policy, and report these issues to Desk Manager, AHDs, and coordinators within the Residence Hall.
  9. Maintain a high level of security at the front desks and on the desk computer- ensure all desk and office doors are locked and keys are put away in a locked space at the end of each shift and system or student information is not left visible or accessible.
  10. Follow and abide by established rules and expectations to successfully operate the desk.
  11. There may be times when you cover a missed shift or be called to help find a cover. If you cover a missed shift, you will be paid for that shift.
  12. The Overnight Desk Manager position is an academic year appointment, and you must be willing to work from early August through the beginning of May of each academic year. Specific dates depend on fall opening dates and spring closing dates.

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