Help Desk Technician
$19 - $25.75/hr
Evening/weekend availability Additional Principal Duties and Responsibilities Job Required Knowledge & Skills * Minimum 2 years' experience providing Help Desk support to medium-sized companies
Help Desk Technician
$19 - $25.75/hr
Evening/weekend availability Additional Principal Duties and Responsibilities Job Required Knowledge & Skills * Minimum 2 years' experience providing Help Desk support to medium-sized companies
Help Desk Technician
$19 - $25.75/hr
Evening/weekend availability Additional Principal Duties and Responsibilities Job Required Knowledge & Skills * Minimum 2 years' experience providing Help Desk support to medium-sized companies
Help Desk Technician
$19 - $25.75/hr
Evening/weekend availability Additional Principal Duties and Responsibilities Job Required Knowledge & Skills * Minimum 2 years' experience providing Help Desk support to medium-sized companies
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
Evening/weekend availability Additional Principal Duties and Responsibilities Job Required Knowledge & Skills * Minimum 2 years' experience providing Help Desk support to medium-sized companies
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
Evening/weekend availability Additional Principal Duties and Responsibilities Job Required Knowledge & Skills * Minimum 2 years' experience providing Help Desk support to medium-sized companies
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Utilizes problem management databases and Help Desk systems to troubleshoot service problems and ... Hours/shifts include weekends and holidays, and shifts may vary occasionally to ensure customers ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Utilizes problem management databases and Help Desk systems to troubleshoot service problems and ... Hours/shifts include weekends and holidays, and shifts may vary occasionally to ensure customers ...
Help Desk Analyst
$18.50 - $25/hr
Utilizes problem management databases and Help Desk systems to troubleshoot service problems and ... Hours/shifts include weekends and holidays, and shifts may vary occasionally to ensure customers ...
Help Desk Analyst
$18.50 - $25/hr
Utilizes problem management databases and Help Desk systems to troubleshoot service problems and ... Hours/shifts include weekends and holidays, and shifts may vary occasionally to ensure customers ...
Help Desk Technician
Elkhart, IN · On-site
$19.25 - $25.75/hr
- Forest River Inc. - Help Desk Technician (Onsite) The Forest River IT team is growing! We are seeking a sharp, customer-focused Help Desk Technician to report to our VP of Technology. In this role ...
Help Desk Technician
Elkhart, IN · On-site
$19.25 - $25.75/hr
- Forest River Inc. - Help Desk Technician (Onsite) The Forest River IT team is growing! We are seeking a sharp, customer-focused Help Desk Technician to report to our VP of Technology. In this role ...
Help Desk Associate
Valparaiso, IN · On-site
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
Help Desk Associate
Valparaiso, IN · On-site
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
Help Desk Associate
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
Help Desk Associate
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
On-Site IT Help Desk Specialist - Indianapolis, IN Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ...
On-Site IT Help Desk Specialist - Indianapolis, IN Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ...
Help Desk Associate
Valparaiso, IN · On-site
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
Quick apply
Help Desk Associate
Valparaiso, IN · On-site
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
Help Desk Specialist
Indianapolis, IN · On-site
On-Site IT Help Desk Specialist - Indianapolis, IN Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ...
Help Desk Specialist
Indianapolis, IN · On-site
On-Site IT Help Desk Specialist - Indianapolis, IN Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ...
Help Desk Specialist
Indianapolis, IN · On-site
On-Site IT Help Desk Specialist - Indianapolis, IN Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ...
Help Desk Specialist
Indianapolis, IN · On-site
On-Site IT Help Desk Specialist - Indianapolis, IN Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ...
Help Desk Support
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ticketing systems Required 6 Months Ability to identify and resolve problems using research techniques ...
Help Desk Support
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ticketing systems Required 6 Months Ability to identify and resolve problems using research techniques ...
Help Desk Analyst
Huntington, IN · On-site
$19.50 - $26.75/hr
Job Summary The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot ...
Quick apply
Help Desk Analyst
Huntington, IN · On-site
$19.50 - $26.75/hr
Job Summary The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot ...
Help Desk Analyst
Huntington, IN · On-site
$19.50 - $26.75/hr
Job Summary The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot ...
Quick apply
Help Desk Analyst
Huntington, IN · On-site
$19.50 - $26.75/hr
Job Summary The Help Desk Analyst role is to provide maintenance and support for Windows and Mac desktop computers and laptops and mobile devices including software installation, troubleshoot ...
Help Desk Technician
Fort Wayne, IN · On-site
$18.50 - $25/hr
Description We're glad you're exploring our Help Desk Technician position and want to share some of the details. At Fort Wayne Metals, we specialize in producing top-quality wires, cables, and ...
Help Desk Technician
Fort Wayne, IN · On-site
$18.50 - $25/hr
Description We're glad you're exploring our Help Desk Technician position and want to share some of the details. At Fort Wayne Metals, we specialize in producing top-quality wires, cables, and ...
Help Desk Technician
Fort Wayne, IN · On-site
$18.50 - $25/hr
We're glad you're exploring our Help Desk Technician position and want to share some of the details. At Fort Wayne Metals, we specialize in producing top-quality wires, cables, and assemblies ...
Help Desk Technician
Fort Wayne, IN · On-site
$18.50 - $25/hr
We're glad you're exploring our Help Desk Technician position and want to share some of the details. At Fort Wayne Metals, we specialize in producing top-quality wires, cables, and assemblies ...
Help Desk Specialist
$25 - $28/hr
ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical applications, as well as hardware and software used by clinicians, patients, and administrative team ...
Help Desk Specialist
$25 - $28/hr
ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical applications, as well as hardware and software used by clinicians, patients, and administrative team ...
Help Desk Specialist
$25 - $28/hr
ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical applications, as well as hardware and software used by clinicians, patients, and administrative team ...
Help Desk Specialist
$25 - $28/hr
ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical applications, as well as hardware and software used by clinicians, patients, and administrative team ...
IT Help Desk Technician
Indianapolis, IN · On-site
The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN ... Weekend Bonuses * Holiday Pay - starts immediately with no waiting period * Tuition Assistance ...
IT Help Desk Technician
Indianapolis, IN · On-site
The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN ... Weekend Bonuses * Holiday Pay - starts immediately with no waiting period * Tuition Assistance ...
Weekend Help Desk information
What are Weekend Help Desk jobs?
Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.
What are the key skills and qualifications needed to thrive as a Weekend Help Desk professional, and why are they important?
To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.
What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?
| Aspect | Weekend Help Desk | Weekend IT Support Specialist |
|---|---|---|
| Credentials | Basic certifications (CompTIA A+, Network+) | Similar certifications, sometimes more specialized |
| Work Environment | Help desk or call center, remote or on-site | Technical support, on-site or remote, often in corporate settings |
| Employer & Industry | IT service providers, tech companies, internal support teams | IT departments, managed service providers, corporate environments |
| Search & Comparison Intent | Looking for weekend tech support roles | Seeking specialized IT support roles on weekends |
Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.
What are the typical challenges faced by a Weekend Help Desk professional, and how can they be managed effectively?
Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What are popular job titles related to Weekend Help Desk jobs in Indiana? For Weekend Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Weekend Help Desk jobs in Indiana look for? The top searched job categories for Weekend Help Desk jobs in Indiana are:
Key responsibilities
Provide support to retail stores and corporate or field employees for IT and point-of-sale equipment.
Investigate, troubleshoot, and resolve issues brought to the Helpdesk using different diagnostic techniques.
Document issues in the ticketing system and complete and close assigned Help Desk tickets in a timely manner.
Lids rating
5.9
Based on 107 frontline employees who took The Breakroom Quiz
54th of 102 rated fashion retailers
Job description
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.
The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary
Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and point-of-sale devices for the entire organization. Performs a variety of project tasks and requires good written and oral communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers, vendors, and/or applications development to restore service and/or identify and correct core problems.
Principle Duties and Responsibilities
- Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
- Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
- Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
- Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
- Document issues in the ticketing system
- Communicate technical solutions to a non-technical workforce
- Complete and close the Help Desk tickets under your assignment in a timely manner
- Provide regular status updates to the Manager of IT Operations
- Hybrid schedule
- Evening/weekend availability
Additional Principal Duties and Responsibilities
Job Required Knowledge & Skills
- Minimum 2 years' experience providing Help Desk support to medium-sized companies
- Excellent communication and interpersonal skills
- Strong problem solving and communication skills
- In-depth knowledge of computer systems, networking, and mobile device
- IT-related degree or a minimum of 3 years' experience providing Help Desk support to medium-sized companies.
- Retail point-of-sale systems
Preferred Job Required Knowledge & Skills
In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!
Education
Reports To
Help Desk Manager
About Lids
Sourced by ZipRecruiter
For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.
Industry
Retail
Company size
5,001 - 10,000 Employees
Headquarters location
Indianapolis, IN, US
Year founded
1995