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Weekend Help Desk Jobs in Indiana (NOW HIRING)

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

On-Site IT Help Desk Specialist - Indianapolis, IN Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ticketing systems Required 6 Months Ability to identify and resolve problems using research techniques ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$22 - $26/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$22 - $26/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to customers via phone, email, and chat, assisting with technical issues and ensuring a positive user experience with IT support. ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve ...

Mercalis

Help Desk Technician 1

Jeffersonville, IN

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve ...

Valeris

Help Desk Technician 1

Jeffersonville, IN · On-site

$19.25 - $26/hr

The Help Desk Technician 1 will provide Tier 1 support to customers, diagnosing and resolving issues while collaborating with internal IT and business users to enhance user experience.

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All JobsHelp Desk JobsWeekend Help Desk JobsWeekend Help Desk Jobs in Indiana

Weekend Help Desk information

What are Weekend Help Desk jobs?

Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as a Weekend Help Desk professional, and why are they important?

To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.

What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?

AspectWeekend Help DeskWeekend IT Support Specialist
CredentialsBasic certifications (CompTIA A+, Network+)Similar certifications, sometimes more specialized
Work EnvironmentHelp desk or call center, remote or on-siteTechnical support, on-site or remote, often in corporate settings
Employer & IndustryIT service providers, tech companies, internal support teamsIT departments, managed service providers, corporate environments
Search & Comparison IntentLooking for weekend tech support rolesSeeking specialized IT support roles on weekends

Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.

What are the typical challenges faced by a Weekend Help Desk professional, and how can they be managed effectively?

Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What are popular job titles related to Weekend Help Desk jobs in Indiana? For Weekend Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Weekend Help Desk jobs in Indiana look for? The top searched job categories for Weekend Help Desk jobs in Indiana are:
Weekend Help Desk jobs near you
Help Desk Specialist

Help Desk Specialist

Kirby Risk

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Kirby Risk rating

7.2

Company rating: 7.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

95th of 139 rated electronics manufacturers

Job description

On-Site IT Help Desk Specialist - Indianapolis, IN
Are you the person everyone turns to when something "just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running smoothly?
If you thrive in a fast-paced environment where no two days look the same-and you take pride in delivering great customer service with real technical solutions-this could be a great fit.
At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and moving forward. As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the organization stay up and running while continuously improving how we use technology.
What You'll Do as an IT Help Desk Specialist
In this role, you'll serve as the first point of contact for technical support while helping drive efficiency, consistency, and improvement across our systems and processes.
You'll:
  • Provide first-line technical support across phone, email, remote tools, and ticketing systems, ensuring timely resolution with minimal disruption to the business
  • Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in maximizing productivity
  • Support and maintain devices and infrastructure including computers, mobile devices, printers, and network equipment to ensure reliable day-to-day operations
  • Track, document, and manage support requests in the ticketing system to drive visibility, accountability, and continuous improvement
  • Assist with business reporting by partnering with internal teams to develop and deliver solutions using tools like Excel, SharePoint, and Eclipse Report Writer
  • Collaborate with IT, business units, and vendors to resolve issues, improve systems, and implement effective solutions
  • Maintain knowledgebase documentation and build strong relationships across the organization through professional, responsive support
  • Adapt to changing priorities while following company policies, safety standards, and IT best practices to ensure compliance and consistency

What Makes You a Great Fit
  • 2-year degree in a related field or equivalent work experience preferred
  • 1-2+ years of IT support or help desk experience preferred
  • Strong knowledge of Microsoft Office products
  • Solid troubleshooting and problem-solving skills across hardware and software
  • Strong written and verbal communication skills with the ability to support users at all levels
  • Ability to prioritize tasks, manage time effectively, and meet deadlines
  • Strong organizational skills and attention to detail
  • A customer-first mindset with a focus on delivering high-quality support
  • Ability to work independently while also contributing as part of a team
  • Willingness to continuously learn and adapt to new technologies

What to Expect in This Role
  • A fast-paced environment where you'll be the go-to for solving technical issues and keeping the business running
  • A mix of hands-on troubleshooting, user support, and system problem-solving across a variety of platforms and tools
  • Daily interaction with teammates across the organization, building strong relationships while delivering responsive, solution-focused support
  • Ownership of support tickets and documentation, with clear expectations around accuracy, follow-through, and communication
  • Opportunities to identify and drive improvements in systems, processes, and overall user experience
  • A team-focused environment that values accountability, reliability, and a positive, solutions-driven mindset

Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and automation solutions. Our culture is built on hard-working, engaged people who treat one another-and our customers-with respect, integrity, and urgency.
At Kirby Risk, you're not just taking a job-you're building a career while helping customers transform their operations.
Benefits That Work for You
Kirby Risk provides a comprehensive benefits package, including:
  • Medical, RX, Dental, and Vision insurance
  • Life insurance & Employee Assistance Programs
  • Tuition reimbursement & on-the-job training
  • 401(k) plan with company match & Profit Sharing
  • Paid Time Off (PTO)

If you're ready to be the go-to problem solver and make a difference every day, we'd love to connect.Top of Form
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
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