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Junior Help Desk Jobs in Indiana (NOW HIRING)

Ivy Tech

IT Help Desk Lab Tech Apprentice

Bloomington, IN · On-site

$15.75/hr

Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of ... Early September (after start of Junior year) NA Ivy Tech is committed to supporting the well-being ...

Fortune Brands

IT Infrastructure Intern

Butler, IN · On-site

$33K - $45K/yr

Assists with help desk operations by providing hardware and software problem identification through ... in junior standing. * Grade Point of 3.0 or higher. * Year-round availability (summer up to 40 ...

Energy Systems Group

IT Intern

Newburgh, IN

$14.25 - $19/hr

The IT Intern will support ESG's Infrastructure and Help Desk teams while also contributing to ... Going into junior or senior level standing at an accredited institution. * Cumulative GPA of 3.00 ...

Energy Systems Group

IT Intern

Newburgh, IN · On-site

$14.25 - $19/hr

The IT Intern will support ESG's Infrastructure and Help Desk teams while also contributing to ... Going into junior or senior level standing at an accredited institution. * Cumulative GPA of 3.00 ...

Energy Systems Group

IT Intern

Newburgh, IN

$14.25 - $19/hr

The IT Intern will support ESGs Infrastructure and Help Desk teams while also contributing to ... Going into junior or senior level standing at an accredited institution. * Cumulative GPA of 3.00 ...

Energy Systems Group, LLC.

IT Intern

Newburgh, IN · On-site

$14.25 - $19/hr

The IT Intern will support ESG's Infrastructure and Help Desk teams while also contributing to ... Going into junior or senior level standing at an accredited institution. * Cumulative GPA of 3.00 ...

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All JobsHelp Desk JobsJunior Help Desk JobsJunior Help Desk Jobs in Indiana

Junior Help Desk information

See Indiana salary details

$13

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$31

How much do junior help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for junior help desk in Indiana is $20.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.88 per hour, depending on experience, location, and employer.

What does a Junior Help Desk do?

A Junior Help Desk professional is responsible for providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. They typically handle basic troubleshooting, respond to help desk tickets, and may assist with tasks like password resets, software installations, and guiding users through solutions. Their goal is to resolve issues quickly or escalate them to more experienced IT staff if needed.

What is the difference between Junior Help Desk vs Help Desk Technician?

AspectJunior Help DeskHelp Desk Technician
Required CredentialsHigh school diploma, basic IT knowledgeHigh school diploma, some certifications (e.g., CompTIA A+)
Work EnvironmentEntry-level support, supervised tasksSupport roles in IT departments, troubleshooting
Employer & Industry UsageCommon in small to medium businesses, IT support teamsWidespread across industries, technical support roles
Search & Comparison IntentOften compared for entry-level IT support rolesMore experienced, technical troubleshooting roles

The main difference between Junior Help Desk and Help Desk Technician lies in experience and responsibilities. Junior Help Desk roles are entry-level, focusing on basic support and customer service, while Help Desk Technicians typically have more technical skills and handle more complex issues. Both roles are essential in IT support, but the Help Desk Technician usually requires additional certifications and experience.

What are the key skills and qualifications needed to thrive as a Junior Help Desk, and why are they important?

To thrive as a Junior Help Desk professional, you need a solid understanding of basic IT concepts, troubleshooting, and customer support, often supported by a high school diploma or IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for delivering timely, efficient technical support and ensuring user satisfaction within an organization.

What are some common challenges faced by Junior Help Desk professionals, and how can they be addressed?

Junior Help Desk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong time management and prioritization skills, stay up-to-date with company systems through ongoing training, and practice clear, patient communication. Many organizations provide mentoring and knowledge bases to help junior staff build confidence and expertise over time.
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What are popular job titles related to Junior Help Desk jobs in Indiana? For Junior Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Junior Help Desk jobs in Indiana look for? The top searched job categories for Junior Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Junior Help Desk jobs? Cities in Indiana with the most Junior Help Desk job openings:
Junior Help Desk jobs near you
Infographic showing various Junior Help Desk job openings in Indiana as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,485 per year, or $20.4 per hour.

IT Help Desk Lab Tech Apprentice

Ivy Tech

Bloomington, IN

$15.75/hr

Part-time

Medical, Retirement

Posted 5 days ago

Job description

The Office of Information Technology (OIT) is seeking a motivated and enthusiastic intern to join their team. This internship offers valuable hands-on experience within the OIT office by helping students, staff, and faculty with troubleshooting computer equipment including hardware and software issues. This internship will help development with the following skills: active listening & customer service, IT troubleshooting techniques, critical thinking & problem solving, interpersonal communication skills, teamwork and attention to detail.
Hourly Rate: $15.75

Who We Are

Ivy Tech Community College is Indiana's largest public postsecondary institution and the nation's largest singly accredited statewide community college system, accredited by the Higher Learning Commission. Ivy Tech has campuses throughout Indiana and also serves thousands of students annually online. It serves as the state's engine of workforce development, offering associate degrees, short-term certificate programs, industry certifications, and training that aligns to the needs of the community. The College provides seamless transfer to other colleges and universities in Indiana, as well as out of state, for a more affordable route to a Bachelor's degree. This position will be based out of the Bloomington campus, working with multiple departments in a team setting.

What You Will Do
  • Assist students with troubleshooting computer equipment including hardware and software issues
  • Help to setup equipment and demonstrations for student labs as part of academic coursework
  • Work with other Ivy Tech staff to address hardware and software needs on campus issued laptops and equipment
  • Set up equipment for staff use, ensuring proper installation of cables, operating systems, or appropriate software
  • Troubleshoot incoming calls and help tickets, and work with IT Help Desk staff to devise a plan of action to help staff and students
  • Create and maintain documentation as requested of supervisor
This Might Be A Great UpSkill placement for You If...
  • Like troubleshooting and working with computers
  • Enjoy taking things apart and building equipment
  • Like helping others solve IT related problems
  • Working with others and being a part of a team
What You Will Learn

Occupation Specific Competencies the student will develop in the role- business may add competencies if they choose

  • Active Listening & Customer Service
  • IT Troubleshooting Techniques
  • Critical Thinking & Creative Problem Solving
  • Interpersonal Communication Skills
  • Teamwork
  • Attention to Detail

Location: Bloomington Campus

Schedule:

  • Traditional hours of operation for the business/department:
    • Start: 8:00a
    • End: 5:00p
  • Days of the week for the student to come in for work:

    Flexible to the student's schedule (Monday - Friday)

  • Hours within the working day for student to come in for work:

Flexible to the student's schedule (Monday - Friday)

  • Desired holiday + break work schedule:

Student will have flexibility to work or not work during holidays and breaks

  • Start Date:

Early September (after start of Junior year)

NA

Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:

Health & Wellness

  • Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses

  • Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits

  • All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

  • Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.


Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

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