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Virtual Help Desk Jobs in Indiana (NOW HIRING)

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IT Systems Engineer I

Columbus, IN · On-site

$70K - $75K/yr

IT knowledge of computers, laptops, tablets, servers, mobile units, virtual machine environment ... Experience investigating and resolving help desk service requests and use of help desk software.

Alfa Laval

Service Desk Specialist

Indianapolis, IN · On-site

$65K - $77K/yr

You will have the opportunity to help and support users, and act as the local extension to the Core ... Support Microsoft Teams Rooms (MTR), AV setups, virtual meeting technologies and site support ...

Visit Indy

Senior Technology Manager

Indianapolis, IN · On-site

This role oversees network systems, virtual environments, Microsoft 365 services, cybersecurity ... Oversee help desk operations and ensure timely resolution of technical issues. * Establish ...

TEKsystems

Desktop Support Technician

Indianapolis, IN · On-site

$30 - $34/hr

Prior experience in desktop support, IT support, or help desk roles preferred * Strong ... July 7 * Interviews June 9-19 * 2-Step Interview process * 1st step virtual w/HR * 2nd step onsite ...

Alfa Laval

Job Page CTA Left

Indianapolis, IN · On-site

$65K - $77K/yr

Support Microsoft Teams Rooms (MTR), AV setups, virtual meeting technologies and site support ... experience (Help Desk, Desktop Support, or similar). * Strong knowledge of Windows operating ...

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Virtual Help Desk information

See Indiana salary details

$11

$21

$33

How much do virtual help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for virtual help desk in Indiana is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
Virtual Help Desk jobs near you

Education Consultant I - Midwest (IN, MI, OH, WI, MN, MO) - Bilingual in English & Spanish

Fidelity Investments

Indianapolis, IN • On-site

$85K/yr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Job Description:

Candidate must be reside in the Midwest (IN, IL, MI, OH, WI, MN, MO) in order to service local clients in person.

Education Consultant I

The Role

As an Education Consultant, you are part of Fidelity's Participant Engagement business unit, which delivers live education workshops online and in person on fundamental financial wellness and planning topics for the participants of plan sponsors that Fidelity record keeps across the Tax-Exempt Market and Corporate organizations. As a professional presenter, you will inspire Plan Sponsors and Participants daily to introduce and educate them to the Retirement Readiness services that Fidelity provides.

In addition to 30/60 min webinars/workshops, onsite & virtual, help desk style benefits fairs, and on demand recordings, you will also collaborate with key business partners, both internal and external, to ensure that webinars and workshops are prepared for a successful plan sponsor and participant experience. The ability to triage stated and unstated needs in 1:1 appointments with participants and being able to refer to the appropriate group for a solution, will also be important.

Flexibility in your travel is key. Plan Sponsor requests and needs may require workshops and webinars outside of standard business hours. An understanding of administrative tasks required for the role, such as, booking travel through Concur and knowledge of the travel & expense policy.

Joining Workplace Education, Planning and advice means that you will:

  • UNITE as one team to intentionally connect, inspire and build strong relationships internally and with our plan sponsors
  • GROW in your skills to deliver more, world-class planning and education experiences for our participants
  • WIN on behalf of our clients, our participants and Fidelity!
The Expertise and Skills You Bring
  • Bachelor's degree preferred and least 3 years of financial services experience
  • Series 7 and 66 required (or S63/S65) required prior to hire
  • Customer facing experience
  • Demonstrated familiarity with Financial Planning Concepts
  • Presentation experience preferred
  • Demonstrated ability to independently problem solve/prepare for new challenges
  • Willingness to build professional, persuasive presentations with a clear call to action
  • Ability to achieve proficiency in fundamental workshop topics across Corporate & TEM
  • Ability to conduct onsite & virtual workshops (75% travel)
  • Bi-lingual/multi-language speaker a plus

Note: Fidelity is not providing immigration sponsorship for this position.

The Team

The Workplace Education, Planning and Advice (WEPA) organization exists to help employees in our local workplace communities. Our mission is to serve as a trusted partner for plan sponsors and participants, providing education, financial planning and advice, both virtually and on-site, nation-wide for our 401k, 403b, Equity Compensation and assorted benefits plan partners. Our value is delivered to over one million plan-participants every year, inspiring them to reach their financial goals and bringing the broader Fidelity Advantage to life

We invite you to Find Your Fidelity at fidelitycareers.com.

Salary Grade: 6

The base salary range for this position is $85,000-171,000 USD per year.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:Series 07 - FINRA, Series 63 - FINRA, Series 65 - FINRA, Series 66 - FINRACategory:Communication

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