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Virtual Help Desk Jobs in Indiana (NOW HIRING)

Premise Health

Medical Assistant, MA

Lafayette, IN · On-site

$17 - $22/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up ...

Premise Health

Medical Assistant

Columbus, IN · On-site

$16.50 - $21.25/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up ...

Premise Health

Call Center Receptionist

Columbus, IN · On-site

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... At least 3 year experience in a front desk/customer service related field required * Experience in ...

Premise Health

Call Center Receptionist

Columbus, IN · On-site

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... At least 3 year experience in a front desk/customer service related field required * Experience in ...

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All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Indiana

Virtual Help Desk information

See Indiana salary details

$11

$21

$33

How much do virtual help desk jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for virtual help desk in Indiana is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
Virtual Help Desk jobs near you

IT Support Technician | Legends Global Merchandise

AEG

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Temporary

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
GLOBAL MERCHANDISE
Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client's brand. Different guests want different things, and we are here to build and provide a tailored retail experience.
THE ROLE
Candidate eligible for this position must be customer service-focused, with the ability to work independently and be flexible to help out with any Legends locations. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities. The qualified individual will also possess solid analytical and problem solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
ESSENTIAL FUNCTIONS
  • Administers and supports end-user devices, including desktop and laptop computers, Macintosh workstations,
  • mobile devices, IP phones, printers, and networking equipment.
  • Prepares, maintains, tests, and supports point-of-sale systems, including mobile devices, credit card terminals, printers, wireless networking equipment, and Internet connectivity for scheduled events, stadiums, and retail locations.
  • Supports end-user applications, including third-party and custom applications, and performs software installations and upgrades.
  • Responds to user support requests received via telephone, e-mail, or in person, and resolves incidents per established policies, procedures, and service-level agreements.
  • Escalates user support issues as necessary and appropriate, when unable to resolve within established service level agreements.
  • Maintains ticketing system, asset management program, and knowledge base for user support issues and hardware/software inventory.
  • Builds and maintains standard computer images of operating systems, software applications and configurations for physical and virtual desktops.
  • Prepares and upgrades computer equipment for employees, including setup, installation of software, and configuration of standard settings in accordance with policies and procedures.
  • Performs basic system administration tasks including account provisioning and removal, e-mail setup, and maintenance of e-mail distribution lists, security groups, and individual system and directory permissions.
  • Provide training and instruction to end-users on systems, applications, security, policies, and procedures applicable to individual job functions in order to maximize end-user productivity.
  • Support the setup, configuration, and closing of new and temporary retail sales locations.
  • Maintain confidentiality with regard to the information being processed, stored, or accessed by the end-users on the network.
  • Provide on-site support for local and/or special events (with travel required as needed).
  • Provides after-hours, on-call support for end-users as assigned.
  • Special projects, requests, and other duties as assigned.

QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION & EXPERIENCE
  • 2-year degree in related field, or minimum of 2 years work experience in help desk, desktop, application, or point-of-sale support.

COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site Indianapolis, IN
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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