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Virtual Help Desk Jobs in Indiana (NOW HIRING)

Sharetec

Receptionist

Fort Wayne, IN · On-site

$16 - $16.50/hr

Customer Engagement & Front Desk Operations * Serve as the primary point of contact for incoming ... Serve as a knowledgeable and helpful resource for visitors and callers regarding general ...

Sharetec

Receptionist

Fort Wayne, IN · On-site

$16 - $16.50/hr

Customer Engagement & Front Desk Operations * Serve as the primary point of contact for incoming ... Serve as a knowledgeable and helpful resource for visitors and callers regarding general ...

Sharetec

Receptionist

Fort Wayne, IN

$16 - $16.50/hr

Customer Engagement & Front Desk Operations * Serve as the primary point of contact for incoming ... Serve as a knowledgeable and helpful resource for visitors and callers regarding general ...

Sharetec

Receptionist

Fort Wayne, IN

$16 - $16.50/hr

Customer Engagement & Front Desk Operations * Serve as the primary point of contact for incoming ... Serve as a knowledgeable and helpful resource for visitors and callers regarding general ...

Marathon Health

PRN MA

Huntington, IN

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN Medical Assistant

Fowler, IN · On-site

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN MA

West Lafayette, IN · On-site

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN MA

Fort Wayne, IN · On-site

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN MA

Fort Wayne, IN

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN MA

Huntington, IN · On-site

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Elevance Health

Audit & Reimbursement II

Indianapolis, IN · On-site

$56K - $89K/yr

Audit and Reimbursement II Virtual: This role enables associates to work virtually full-time, with ... Perform cost report desk reviews. * Assist on cost report audits, may serve as an in-charge auditor ...

Marathon Health

PRN MA

Muncie, IN

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN MA

Anderson, IN

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

Marathon Health

PRN MA

Fort Wayne, IN

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

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All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Indiana

Virtual Help Desk information

See Indiana salary details

$11

$21

$33

How much do virtual help desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for virtual help desk in Indiana is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
Virtual Help Desk jobs near you
Resource Center Representative

Resource Center Representative

Van Ausdall & Farrar Inc

Indianapolis, IN • On-site

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, PTO

Posted 14 hours ago

Job description

The Print Service Specialist/Resource Center Representative is responsible for supporting all aspects of the printing process of our customer sites. This includes preparing and producing high-quality printed materials, maintaining and operating printing equipment, ensuring efficient workflow, and collaborating with various departments to meet their printing needs. This also includes general customer service and administrative duties for our customers. This position reports to our customer site, located on the west side of downtown Indianapolis. Hours are Monday-Friday, 8:00 a.m.-5:00 p.m. No evenings or weekends!

Benefits
At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:
  • Generous PTO
  • 7 paid holidays + 1 personal holiday of your choosing
  • Weekly Employee Engagement Activities
  • Paid volunteer time
  • Monthly Fitness Reimbursement
  • Tip Lead/Business Referral Program
  • Medical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)
What You Have
  • Excellent verbal and written communication skills
  • Friendly and approachable demeanor
  • Excellent interpersonal and customer service skills
  • Excellent time management skills, with a proven ability to prioritize and meet multiple deadlines
  • Ability to function well in a high-paced and at times stressful environment for production center
  • Dependable and punctual
  • Collaborative team player, willing to take on any job to help the team as a whole
  • Ability to take direction and work independently
  • Strong attention to detail
  • Resiliency
  • Confidentiality with proprietary information
  • Reliable transportation
  • Ability to do a lot of walking within a production/manufacturing environment (depending on site)
  • Be able to lift approximately 50 pounds
What You'll Do
  • Ensure that Resource Center Manager is kept up to date on site activities – particularly those activities that may have an impact on the overall client relationship/expectations
  • Organize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business results
  • Ability to serve all metropolitan sites based on home-base site
  • Being proactive in seeking out opportunities to be helpful during idle time
  • Providing outstanding customer service in all encounters
  • Put in initial service tickets on equipment
  • Phone queue management
  • Follow dress code, attendance, and customer experience policies
  • Become fully cross-trained in all site processes across the organization
Production Center:
  • Operate high volume production equipment
  • Create and assemble booklets, manuals, stapled packets, marketing materials, and other print materials
  • Bulk mail runs (site dependent)
  • Conduct onsite & off-site mail runs (pick-up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent)
  • Triage issues with virtual meeting equipment
  • Refresh of meeting rooms
  • Mail- sometimes receiving pallets- different types of mail centers. Triage issues with virtual meeting equipment (Cummins). Refresh the meeting rooms.
  • Trouble shoot print and copy equipment, escalating to a technician when needed
White Glove Service:
  • Conducting mail runs
  • Being proactive in seeking out opportunities to be helpful and provide great customer service
  • Provide administrative services as outlined in the Customer Scope of Work, including (but not limited to):
a. Front Desk support
b. Answering phones and managing email
c. Greeting guests & customers
d. Handling scanning projects
e. Mail Services, including processing, pick-up and delivery
f. Using production equipment to create booklets, documents, and other services as requested

What You'll Bring to the Role
  • A high school diploma or equivalent
  • 1-3 years’ work experience in a customer facing role
  • Prior experience working in an administrative capacity, highly desired
  • Reliable transportation
  • A valid Indiana state driver’s license
  • Motor vehicle report (MVR) with clean driving history
About VAF
Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us to request reasonable accommodation to participate in the job application or interview process.

Ready to take your career to the next level? Apply today and join a team that’s redefining technology solutions for the modern workplace.