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Virtual Help Desk Jobs in Indiana (NOW HIRING)

Audit and Reimbursement II Virtual: This role enables associates to work virtually full-time, with ... Performs audit work scoped by the desk reviews and will be the in-charge auditor on small and less ...

Audit and Reimbursement II Virtual: This role enables associates to work virtually full-time, with ... Performs audit work scoped by the desk reviews and will be the in-charge auditor on small and less ...

Receptionist - part time

Fort Wayne, IN · On-site

$16 - $16.50/hr

Customer Engagement & Front Desk Operations * Serve as the primary point of contact for incoming ... Serve as a knowledgeable and helpful resource for visitors and callers regarding general ...

Receptionist - part time

Fort Wayne, IN · On-site

$16 - $16.50/hr

Customer Engagement & Front Desk Operations * Serve as the primary point of contact for incoming ... Serve as a knowledgeable and helpful resource for visitors and callers regarding general ...

Receptionist - part time

Fort Wayne, IN · On-site

$16 - $16.50/hr

Customer Engagement & Front Desk Operations * Serve as the primary point of contact for incoming ... Serve as a knowledgeable and helpful resource for visitors and callers regarding general ...

Receptionist - part time

Fort Wayne, IN · On-site

$16 - $16.50/hr

Customer Engagement & Front Desk Operations * Serve as the primary point of contact for incoming ... Serve as a knowledgeable and helpful resource for visitors and callers regarding general ...

PRN MA

Fort Wayne, IN · On-site

$21 - $25/hr

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

We also offer virtual primary care and mental health services accessible in all 50 states ... Front desk duties, including: patient scheduling, medical record requests and abstraction ...

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Showing results 1-20

Virtual Help Desk information

See Indiana salary details

$11

$21

$33

How much do virtual help desk jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for virtual help desk in Indiana is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Help Desk professional, and why are they important?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are virtual help desk jobs?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by Virtual Help Desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
Audit & Reimbursement II

Audit & Reimbursement II

Elevance Health

Indianapolis, IN • On-site

$56K - $89K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago


Key responsibilities

  • Completes limited and full desk reviews on providers as assigned.

  • Performs audit work scoped by desk reviews and acts as in-charge auditor on small and less complex audits.

  • Assists higher level auditor on field work and appeals as assigned.


Elevance Health rating

7.7

Company rating: 7.7 out of 10

Based on 345 frontline employees who took The Breakroom Quiz

180th of 277 rated insurance


Job description

Audit and Reimbursement II

Virtual:This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.Alternate locations may be considered if candidates reside within a commuting distance from an office.

  • Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Wellpoint Federal, a subsidiary of Elevance Health, brings deep industry expertise and healthcare service capabilities to support federal programs. The organization delivers solutions across claims administration, data, and care delivery to help address complex challenges and improve health outcomes for federal populations.

The Audit & Reimbursement II responsible for completing limited and full desk reviews on providers as assigned.

How you will make an impact:

  • Performs audit work scoped by the desk reviews and will be the in-charge auditor on small and less complex audits.
  • Assists higher level auditor on field work and appeals as assigned.
  • Responsible for completing interim rate reviews, tentative settlements and final settlements of providers as assigned.
  • Performs special audits of End Stage Renal Disease (ESRD) providers and provider exception requests as assigned.
  • Updates STAR, FISS and PSF as assigned. Participates as a team member on audits of provider's records and other projects.
  • Analyzes and interprets data and makes recommendations for change based on their judgment and experience.
  • May perform Part A provider enrollment responsibilities as needed. Associates in this role are expected to maintain continuing education requirements

Minimum Requirements:

  • Requires a BA/BS degree in Finance/Accounting/Business or any combination of education and related experience, which would provide an equivalent background.
  • This position is part of our Wellpoint Federal division which, per CMS TDL 190275, requires foreign national applicants to meet the residency requirement of living in the United States for at least three of the past five years.

Preferred Skills, Capabilities, and Experiences:

  • Degree in Accounting preferred.
  • Knowledge of CMS program regulations and cost report format preferred.
  • Knowledge of CMS computer systems and Microsoft Office Word and Excel strongly preferred.
  • MBA, CPA or CIA preferred.

If this job is assigned to any Government Business Division entity, the applicant and incumbent fall under a `sensitive position' work designation and may be subject to additional requirements beyond those associates outside Government Business Divisions. Requirements include but are not limited to more stringent and frequent background checks and/or government clearances, segregation of duties principles, role specific training, monitoring of daily job functions, and sensitive data handling instructions. Associates in these jobs must follow the specific policies, procedures, guidelines, etc. as stated by the Government Business Division in which they are employed."

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $56,960-$89,712

Locations: Maryland; Massachusetts; New York

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

*The salary range is the range Elevance Health in good faith believes is the range ofpossible compensationfor this role at the time of this posting. This range may bemodifiedin thefutureand actual compensation may vary from posting based on geographic location, work experience,educationand/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations.No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans.The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.


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About Elevance Health

Sourced by ZipRecruiter

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Indianapolis, IN, US

Year founded

2004

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