ZipRecruiter

Log In

1

Help Desk Manager Jobs in Indiana (NOW HIRING)

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels-including phone, email, messages, ServiceNow, and in-person interactions-adhering to Service Level ...

Everwise Credit Union

Service Desk Analyst

South Bend, IN

$20 - $27.50/hr

Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels-including phone, email, messages, ServiceNow, and in-person interactions-adhering to Service Level ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN

$19.50 - $26.75/hr

Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels-including phone, email, messages, ServiceNow, and in-person interactions-adhering to Service Level ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels-including phone, email, messages, ServiceNow, and in-person interactions-adhering to Service Level ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and ... We provide leadership and comprehensive in-house technology support, to help our clients make smart ...

Parasol Alliance

Service Desk Analyst

Fort Wayne, IN · On-site

$26.50/hr

Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and ... We provide leadership and comprehensive in-house technology support, to help our clients make smart ...

Braden Business Systems

Service Desk Analyst:

Fishers, IN

$19.25 - $26.25/hr

Desired Skills and Expertise of a Service Desk Analyst: · Prefer 1-2 years of help desk technician experience. . Experience in Managed Services industry a plus. · Prefer experience working from ...

previous page

Showing results 41-60

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Indiana

Help Desk Manager information

See Indiana salary details

$35.7K

$79.7K

$118.5K

How much do help desk manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for help desk manager in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What are popular job titles related to Help Desk Manager jobs in Indiana? For Help Desk Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Indiana look for? The top searched job categories for Help Desk Manager jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Manager jobs? Cities in Indiana with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Indiana as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,723 per year, or $38.3 per hour.

Part Time IT Help Desk Position

Southwestern Con Sch Shelby Co

Shelbyville, IN

Part-time

Posted 2 days ago

Job description

The IT Help Desk Technician provides first-level technical support to staff, students, and

administrators throughout the school corporation. This position supports the day-to-day

operation of technology systems by troubleshooting hardware, software, network, and account- related issues while helping ensure reliable access to instructional and administrative technology resources.


Essential Duties and Responsibilities

  • Provide first-line technical support for computers, printers, classroom technology, and software applications.
  • Respond to, track, and document support requests through the help desk ticketing system.
  • Troubleshoot and resolve common technical issues or escalate more complex problems to senior IT staff.
  • Diagnose and troubleshoot student device issues, perform basic repairs when appropriate, and coordinate warranty or vendor repair services when devices require external repair.
  • Assist with device deployment, user account management, password resets, and technology onboarding.
  • Support and maintain Google Workspace environments through the Google Admin Console, including user account administration and device management.
  • Assist with user account management and support functions within PowerSchool and other educational technology platforms.
  • Install, configure, and maintain hardware, software, and peripheral devices.
  • Perform basic network connectivity troubleshooting for wired and wireless devices.
  • Maintain accurate technology inventory records, repair documentation, and asset management records.
  • Provide professional, customer-focused support to staff and students.


Qualifications


  • Basic knowledge of Windows operating systems, Google Workspace, Microsoft Office, and common educational technology tools.
  • Familiarity with PowerSchool, Google Admin Console, or similar management platforms is preferred, but not required
  • Strong problem-solving, communication, and customer service skills.
  • Ability to work independently and collaboratively in a school environment.
  • Enrollment in, completion of, or demonstrated interest in pursuing a degree, certification, or career pathway related to Information Technology, Computer Science, Cybersecurity, or a related field is preferred.


Physical Requirements

  • Ability to move between multiple buildings and classrooms throughout the school day.
  • Ability to lift, carry, and transport technology equipment and devices.
  • Ability to occasionally climb ladders and work at heights when installing, troubleshooting,
  • or maintaining technology equipment.
  • Ability to bend, stoop, kneel, and work in confined spaces as required to access
  • technology infrastructure and equipment.


If interested please apply here: https://www.swshelby.k12.in.us/employment/overview