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Evening Help Desk Jobs (NOW HIRING)

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Description Help Desk Technician About Our Company Lids Sports Group is the largest licensed sports ... and occasional evening or weekend support as needed. Additional Principal Duties and ...

HARRIS & HARRIS LTD

Help Desk Analyst

Coppell, TX · On-site

$40K - $55K/yr

Help Desk Analyst The Help Desk Analyst is responsible for daily support and will perform help desk ... In addition, on call after hours and evening/weekend support may be required as needed. Location:

Greenhill School

Help Desk Associate

Addison, TX · On-site

$18 - $24.25/hr

Some evening and weekend work is required. RESPONSIBILITIES Account and Data Management * Maintain ... Document, track, prioritize, manage, and work customer requests using help desk software

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

The Help Desk Technician must be available for emergencies and occasional evening and weekend work. PHYSICAL DEMANDS: The physical demands described here are representative of those requires to ...

LOGAN UNIVERSITY

Help Desk Technician

Chesterfield, MO · On-site

$19.75 - $26.75/hr

The Help Desk Technician must be available for emergencies and occasional evening and weekend work. PHYSICAL DEMANDS: The physical demands described here are representative of those requires to ...

Albany Med

Help Desk Tech II - 2nd Shift, M-F

Albany, NY · On-site

$49K - $69K/yr

Evening (United States of America) Salary Range: $49,763.00 - $69,668.00 The Help Desk Tech provides initial employee support for technical inquiries received via the telephone and/or email. The Help ...

St John's Preparatory School

Help Desk Technician

Danvers, MA · On-site

$21.25 - $28.50/hr

Assist with occasional evening and weekend event support as needed.Documentation & Operational ... Experience working in an IT help desk or IT Service Management (ITSM) environment.Familiarity with ...

Joni and Friends

Help Desk Technician

Agoura Hills, CA · On-site

Help Desk Responsibilities * Provide direct support for onsite and remote employees across multiple ... Must support a flexible schedule as some evening and weekend hours may be required. Typical ...

Joni and Friends

Help Desk Technician

Agoura Hills, CA · On-site

$25.50 - $28.50/hr

Help Desk Responsibilities * Provide direct support for onsite and remote employees across multiple ... Must support a flexible schedule as some evening and weekend hours may be required. Typical ...

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Evening Help Desk information

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How much do evening help desk jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for evening help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Evening Help Desk vs Night Support Technician?

AspectEvening Help DeskNight Support Technician
CredentialsHelp Desk certifications (e.g., CompTIA A+)Technical certifications (e.g., CompTIA Network+)
Work EnvironmentOffice or remote, customer service focusData centers or on-site, technical troubleshooting
Employer & IndustryIT support, corporate, service providersIT infrastructure, network support, data centers
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, network maintenance, server support

While both roles involve technical support during evening hours, the Evening Help Desk typically focuses on customer service and troubleshooting for end-users, often in a help desk setting. The Night Support Technician usually handles more technical, infrastructure-related issues in data centers or network environments. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are some typical challenges faced by evening help desk staff, and how can they effectively address them?

Evening Help Desk staff often handle a higher volume of urgent issues as many businesses and users require quick resolutions after regular business hours. Common challenges include limited immediate access to specialized teams and managing multiple high-priority requests simultaneously. To address these, it's important to develop strong troubleshooting skills, maintain clear documentation, and communicate effectively with both users and day-shift colleagues for smooth handovers. Being resourceful and able to work independently will also help in resolving issues efficiently during off-peak hours.

What are the key skills and qualifications needed to thrive as an evening help desk professional?

To thrive as an Evening Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a degree or certification in IT or a related field. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These skills ensure timely issue resolution and maintain high levels of customer satisfaction during off-peak hours.

Is it possible to get an evening help desk job with no experience?

An evening help desk job often requires basic technical skills and customer service abilities, but many employers are willing to hire candidates with no prior experience if they demonstrate a willingness to learn and good communication skills. Training is typically provided on the job, and certifications like CompTIA A+ can improve chances of hiring. Entry-level positions may focus on troubleshooting common issues and supporting users remotely or in person during evening hours.

What is an evening help desk?

Evening Help Desk jobs involve providing technical support to customers or employees during evening hours, typically outside of regular business times. Responsibilities often include troubleshooting computer issues, answering support tickets, resolving network problems, and assisting users with software or hardware questions. These roles are essential for organizations that require round-the-clock IT support to ensure smooth operations. Evening Help Desk professionals usually communicate via phone, email, or chat, and may work onsite or remotely. The job requires strong problem-solving skills, patience, and technical knowledge.
More about Evening Help Desk jobs
What cities are hiring for Evening Help Desk jobs? Cities with the most Evening Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Evening Help Desk jobs? States with the most job openings for Evening Help Desk jobs include:
Evening Help Desk jobs near you
Infographic showing various Evening Help Desk job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Lids

Indianapolis, IN • On-site

$19 - $25.75/hr

Full-time

Re-posted 23 days ago

Lids rating

5.9

Company rating: 5.9 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

56th of 104 rated fashion retailers

Job description

Description
Help Desk Technician
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US and abroad. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Lululemon, and Mitchell & Ness. In addition to our wide assortment, we are the industry leader in on demand customization.
We currently operate 1,300+ brick and mortar locations, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and the two largest MLB franchises, via our Yankees & Dodgers Clubhouse stores. Lids has built partnerships and collaborations with iconic global brands, creating a community where fans, fashion, and culture collide.
Position Summary
Under general direction, the Help Desk Technician performs a variety of computer systems administration and technical support tasks across the organization. This role supports PC hardware, operating systems, software applications, peripherals, and point-of-sale devices. The Help Desk Technician analyzes, documents, tests, troubleshoots, and resolves technical issues while working closely with users, vendors, and internal teams to restore service and identify root causes. Strong written and verbal communication skills and the ability to provide professional, timely support are essential.
Principal Duties and Responsibilities
• Provide technical support to retail stores and corporate/field employees for IT and point-of-sale equipment.
• Investigate, troubleshoot, and resolve real-time issues reported to the Help Desk using various diagnostic techniques.
• Understand company processes and procedures to effectively support systems across the enterprise.
• Provide prompt, thorough, and courteous support for all reported issues.
• Document incidents, resolutions, and updates in the ticketing system.
• Communicate technical information clearly to non-technical users.
• Complete and close assigned Help Desk tickets within defined service levels.
• Provide regular status updates to the Manager of IT Operations.
• Maintain availability for hybrid scheduling and occasional evening or weekend support as needed.
Additional Principal Duties and Responsibilities
No additional principal duties are required for this role beyond those outlined above.
Job Required Knowledge and Skills
• Minimum two years of experience providing Help Desk support in a mid-sized or enterprise environment.
• Strong interpersonal, communication, and customer service skills.
• Demonstrated problem-solving ability and technical troubleshooting skills.
• In-depth knowledge of computer systems, networking fundamentals, and mobile devices.
• IT-related degree or equivalent experience providing technical support.
• Familiarity with retail point-of-sale systems.
Preferred Job Required Knowledge and Skills
• Ability to work effectively in a fast-paced environment with shifting priorities.
• Positive, solution-oriented mindset with strong attention to detail.
• Excellent written and verbal communication skills.
Physical and Travel Requirements
• Ability to sit, stand, walk, use hands, reach, stoop, kneel, or crouch as required.
• Ability to lift or move up to 50 pounds occasionally.
• Specific vision abilities include close vision, distance vision, and depth perception.
• Less than 5% travel may be required.

What Lids employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Lids logo

About Lids

Sourced by ZipRecruiter

For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1995

Social media

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