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Evening Help Desk Jobs (NOW HIRING)

Joni and Friends

Help Desk Technician

Agoura Hills, CA · On-site

$25.50 - $28.50/hr

Help Desk Responsibilities * Provide direct support for onsite and remote employees across multiple ... Must support a flexible schedule as some evening and weekend hours may be required. Typical ...

Joni and Friends

Help Desk Technician

Agoura Hills, CA · On-site

Help Desk Responsibilities * Provide direct support for onsite and remote employees across multiple ... Must support a flexible schedule as some evening and weekend hours may be required. Typical ...

Thomas More University

IT Help Desk Manager

KY · On-site

This position operates in a collaborative campus environment and may require occasional evening or ... help desk operations * Demonstrated experience supervising staff or leading teams * Strong ...

Mitchell Companies

IT Help Desk Associate

Gulfport, MS · On-site

$49K/yr

Position: IT Help Desk Associate Reports to: Systems Engineer Location: Gulfport, MS Position ... Occasional evening or weekend work may be required. Minimal travel (less than 10%). Physical ...

Sleep Inn of Liberty, MO

Evening Desk

Liberty, MO

$16 - $20.50/hr

Sleep Inn 1840 N Church Road Cameron, MO 64429 Evening Desk - - We are looking for an individual for our Front Desk position. The successful candidate will need to be a people person, good with ...

The Hankey Group

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Occasional weekend and evening support, either on call or on site when needed. * Be in charge of ...

Western Funding

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Occasional weekend and evening support, either on call or on site when needed. * Be in charge of ...

Westlake Financial

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Occasional weekend and evening support, either on call or on site when needed. * Be in charge of ...

UHS

IT Help Desk Specialist

Tampa, FL · On-site

This is a full-time position that requires day, evening and weekend availability and is located at the Keiser University campus and can sometimes require travel to other locations. The IT Help Desk ...

UHS

IT Help Desk Specialist

Daytona Beach, FL · On-site

This is a full-time position that requires day, evening and weekend availability and is located at the Keiser University campus and can sometimes require travel to other locations. The IT Help Desk ...

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All JobsEvening Help Desk Jobs

Evening Help Desk information

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$12

$23

$33

How much do evening help desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for evening help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Evening Help Desk vs Night Support Technician?

AspectEvening Help DeskNight Support Technician
CredentialsHelp Desk certifications (e.g., CompTIA A+)Technical certifications (e.g., CompTIA Network+)
Work EnvironmentOffice or remote, customer service focusData centers or on-site, technical troubleshooting
Employer & IndustryIT support, corporate, service providersIT infrastructure, network support, data centers
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, network maintenance, server support

While both roles involve technical support during evening hours, the Evening Help Desk typically focuses on customer service and troubleshooting for end-users, often in a help desk setting. The Night Support Technician usually handles more technical, infrastructure-related issues in data centers or network environments. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are some typical challenges faced by Evening Help Desk staff, and how can they effectively address them?

Evening Help Desk staff often handle a higher volume of urgent issues as many businesses and users require quick resolutions after regular business hours. Common challenges include limited immediate access to specialized teams and managing multiple high-priority requests simultaneously. To address these, it's important to develop strong troubleshooting skills, maintain clear documentation, and communicate effectively with both users and day-shift colleagues for smooth handovers. Being resourceful and able to work independently will also help in resolving issues efficiently during off-peak hours.

What are the key skills and qualifications needed to thrive as an Evening Help Desk professional, and why are they important?

To thrive as an Evening Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a degree or certification in IT or a related field. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These skills ensure timely issue resolution and maintain high levels of customer satisfaction during off-peak hours.

What are Evening Help Desk jobs?

Evening Help Desk jobs involve providing technical support to customers or employees during evening hours, typically outside of regular business times. Responsibilities often include troubleshooting computer issues, answering support tickets, resolving network problems, and assisting users with software or hardware questions. These roles are essential for organizations that require round-the-clock IT support to ensure smooth operations. Evening Help Desk professionals usually communicate via phone, email, or chat, and may work onsite or remotely. The job requires strong problem-solving skills, patience, and technical knowledge.
More about Evening Help Desk jobs
What cities are hiring for Evening Help Desk jobs? Cities with the most Evening Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Evening Help Desk jobs? States with the most job openings for Evening Help Desk jobs include:
Evening Help Desk jobs near you
Infographic showing various Evening Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Technician

Help Desk Technician

Joni and Friends

Agoura Hills, CA • On-site

$25.50 - $28.50/hr

Full-time

Posted 26 days ago

Job description

We are only considering local candidates who can accommodate our hybrid schedule in the Agoura Hills office. Our hybrid schedule is as follows: Monday, Tuesday, and Thursday in the Agoura Hills office, Wednesday and Friday are remote workdays.
Duties:
Perform duties and responsibilities including, but not limited to:
  1. Help Desk Responsibilities
    1. Provide direct support for onsite and remote employees across multiple platforms and devices
    2. Install, configure, maintain, and troubleshoot computer systems, peripherals, and mobile devices
    3. Manage user accounts, email services, and identity access, including MFA troubleshooting and password resets
    4. Configure and support cloud services and SaaS applications such as Microsoft 365, Teams, Zoom, and other collaboration tools
    5. Assist with web-related tasks
    6. Track and monitor software usage, licensing, and compliance with organizational policies
    7. Troubleshoot remote access and mobile device connectivity issues
    8. Manage telephone systems and provide support for general telecommunications needs
    9. Support printing services
    10. Support audio visual needs
    11. Create and maintain documentation, knowledge base articles, and self-service resources for common issues
    12. Identify and escalate complex issues to Tier 2 support as required
  2. Other Responsibilities
    1. Multitask and prioritize assignments effectively to meet varied deadlines
    2. Conduct technical research to support troubleshooting and process improvements
    3. Stay current with industry standards, emerging technologies, and best practices through continuous learning
    4. Collaborate on special projects and initiatives as needed to support departmental and organizational goals
    5. Perform other duties and projects as assigned by the IT Support Manager to ensure alignment with departmental objectives and organizational needs

Qualifications:
  • Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
  • Desire to serve in a growing and dynamic Christian service ministry
  • Must possess the ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines
  • Must be reliable, cooperative, flexible, and exhibit enthusiasm and initiative
  • Must be capable of working well in a team environment exercising professionalism and respect in interactions with co-workers and people served by the ministry
  • Prior Help Desk experience combined with an Associate's degree and one or more of the following certifications: A+, NET+, MTA (with emphasis on IT Infrastructure) is preferred
  • Proficiency in Microsoft Office applications as well as Windows and Mac Operating Systems
  • Working knowledge of Microsoft 365 administration fundamentals
  • A solid understanding of LAN/WAN concepts to include TCP/IP and wireless protocols
  • An understanding of basic VOIP telecommunications and mobile device configuration
  • The ability to effectively install and/or upgrade computer systems, learn new software programs, train others to use programs, and coordinate multiple projects simultaneously
  • Must be able to lift up to 50 pounds and physically execute hardware installation or instruct someone to effectively perform such tasks
  • Must support a flexible schedule as some evening and weekend hours may be required. Typical schedule is 8:00am - 5:00pm M-F to support operating hours of remote employees/offices
  • Occasional travel may be necessary
  • Good interpersonal communication skills both verbal and written and the ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines are necessary
  • Must be detail oriented, committed to accuracy, a team player and self-starter who is flexible and able to work independently
  • Must have a strong sense of confidentiality
  • Strong general computer skills are necessary along with a competent, working knowledge of Windows, MacOS, Android, iOS, Microsoft Office, and the Microsoft 365 suite
  • Understanding of Christian ministry, including Joni and Friends' mission and purpose

Physical Requirements:
This position primarily involves sedentary work in an office setting. The employee must be able to sit for extended periods, operate a computer and other standard office equipment, communicate clearly in person and over the phone, and occasionally stand, walk, bend, kneel or reach to access files and supplies or move items. The role may also require occasionally lifting, carrying, pushing, or pulling items and equipment up to 25 pounds.
Work is performed in a professional office setting with occasional movement throughout the facility. The environment is typically quiet to moderate in noise level, with standard lighting and temperature conditions. Employees are expected to maintain safety and ergonomic awareness while performing all tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Compensation: $25.50 - $28.50 per hour
EMPLOYEE MINISTRY ENGAGEMENT:
Joni and Friends is a Christ-centered community. Therefore, we expect every employee at Joni and Friends to excel in their walk with Christ and in their specific employment role in our Christian community. We purposely create a gospel-centered environment and offer leadership and development training to help employees perform their work with integrity and excellence, serving in our Christian community at Joni and Friends to fulfill our religious ministry: to share the gospel and serve people living with disabilities.
All employees do this, regardless of their specific role, by:
  • Modeling Joni and Friends' Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours
  • Supporting fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture and setting an example of how to live a faithful Christian life
  • Engaging in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel.
  • Participating or leading in prayer and worship during meetings, events, and outreaches
  • Affirming the Joni and Friends Statement of Faith annually and not engaging in any conduct or promoting any religious beliefs inconsistent with such beliefs
  • Upholding and advancing Joni and Friends' Mission and Vision through a focus on our Values.
  • Actively attending a church that has a statement of faith that does not contradict Joni and Friends' Statement of Faith

Joni and Friends seeks to glorify God in the way we conduct ourselves, and in the work we do together as a Christian community. Employment at Joni and Friends is not only a job but a ministry and a calling from God.

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