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Evening Help Desk Jobs (NOW HIRING)

XPERTECHS

Support Desk Specialist

Bellaire, TX

Develop help sheets and FAQ lists for end users. * Assuming the Technical Escalation Service Desk ... Responsibilities may occasionally require an adjusted work schedule and/or evening/weekend hours in ...

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Incumbents may be required to work evening, weekend and holiday shifts. * Must be able to work in a ...

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Evening Help Desk information

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How much do evening help desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for evening help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Evening Help Desk vs Night Support Technician?

AspectEvening Help DeskNight Support Technician
CredentialsHelp Desk certifications (e.g., CompTIA A+)Technical certifications (e.g., CompTIA Network+)
Work EnvironmentOffice or remote, customer service focusData centers or on-site, technical troubleshooting
Employer & IndustryIT support, corporate, service providersIT infrastructure, network support, data centers
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, network maintenance, server support

While both roles involve technical support during evening hours, the Evening Help Desk typically focuses on customer service and troubleshooting for end-users, often in a help desk setting. The Night Support Technician usually handles more technical, infrastructure-related issues in data centers or network environments. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are some typical challenges faced by Evening Help Desk staff, and how can they effectively address them?

Evening Help Desk staff often handle a higher volume of urgent issues as many businesses and users require quick resolutions after regular business hours. Common challenges include limited immediate access to specialized teams and managing multiple high-priority requests simultaneously. To address these, it's important to develop strong troubleshooting skills, maintain clear documentation, and communicate effectively with both users and day-shift colleagues for smooth handovers. Being resourceful and able to work independently will also help in resolving issues efficiently during off-peak hours.

What are the key skills and qualifications needed to thrive as an Evening Help Desk professional, and why are they important?

To thrive as an Evening Help Desk professional, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically a degree or certification in IT or a related field. Familiarity with help desk ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage challenging situations. These skills ensure timely issue resolution and maintain high levels of customer satisfaction during off-peak hours.

What are Evening Help Desk jobs?

Evening Help Desk jobs involve providing technical support to customers or employees during evening hours, typically outside of regular business times. Responsibilities often include troubleshooting computer issues, answering support tickets, resolving network problems, and assisting users with software or hardware questions. These roles are essential for organizations that require round-the-clock IT support to ensure smooth operations. Evening Help Desk professionals usually communicate via phone, email, or chat, and may work onsite or remotely. The job requires strong problem-solving skills, patience, and technical knowledge.
More about Evening Help Desk jobs
What cities are hiring for Evening Help Desk jobs? Cities with the most Evening Help Desk job openings:
What are the most commonly searched types of Help Desk jobs? The most popular types of Help Desk jobs are:
What states have the most Evening Help Desk jobs? States with the most job openings for Evening Help Desk jobs include:
Evening Help Desk jobs near you
Infographic showing various Evening Help Desk job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Representative Hybrid Frisco, Tx

Help Desk Representative Hybrid Frisco, Tx

NCR Atleos

Frisco, TX • Hybrid

$16.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

NCR Atleos rating

6.3

Company rating: 6.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

185th of 209 rated software companies

Job description

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces list.

Help Desk Representative

Location: Frisco, TX Hybrid (3 days in the office, 2 work from home days)

1st, 2nd & 3rdShifts Available (dependent on team)

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Ability to understand the current state of ATMs to fully diagnose problems for resolution
  • Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
  • Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
  • Create, review and close tickets and maintain accurate customer records
  • Answer inbound calls from clients, customers, and external vendors
  • Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
  • Provide efficient productivity and superior quality service while working in a fast-paced environment
  • Ability to effectively handle in user and Regulation E/Card Trace calls from customers
  • Make outbound calls to clients, customers, and external vendors
  • Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
  • Ability to work multiple systems simultaneously
  • Handle internal/external reports and status updates
  • Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
  • Follow-up on open investigations to ensure smooth handling and accurate closure
  • Assume special projects as required by management

***1st, 2nd & 3rdShifts Available (dependent on team)***

SYSTEMS INVOLVED

  • Microsoft Office
  • ADP Self Service
  • CORE
  • Device Manager
  • Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS

  • Bachelors' degree preferred; High School diploma or equivalent required.
  • 1 year prior customer service/call center work experience required; preferably in a technical environment.
  • Previous handling of inbound and outbound call center phones preferred.
  • Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.
  • Ability to type a minimum of 50wpm.
  • Demonstrate independent decision-making skills.
  • Ability to work various shifts, including days, evening, weekends, and holidays.
  • Must be able to successfully pass all applicable background screening tests.

EOE/Minorities/Females/Vet/Disability

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

  • Medical Insurance

  • Dental Insurance

  • Life Insurance

  • Vision Insurance

  • Short/Long Term Disability

  • Paid Vacation

  • 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice (Applicant Privacy Policy | NCR Atleos) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy


Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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