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Help Desk Assistant Jobs in Indiana (NOW HIRING)

DFR

Eligibility Assistant - Front Desk

Marion, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Greensburg, IN

$14/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Indianapolis, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Princeton, IN · On-site

$14/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Mount Vernon, IN · On-site

$14/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

South Bend, IN

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR llc

Eligibility Assistant - Front Desk

Wabash, IN · On-site

$14/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Indianapolis, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Shelbyville, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Shelbyville, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

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Help Desk Assistant information

See Indiana salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk assistant in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Indiana?

The most popular types of Help Desk jobs in Indiana are:

What cities in Indiana are hiring for Help Desk Assistant jobs?

Cities in Indiana with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

Student - Library Assistant

Purdue University

Westville, IN • On-site

Other

Re-posted 27 days ago

Purdue University rating

7.5

Company rating: 7.5 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

313th of 620 rated colleges and universities

Job description

Student - Library Assistant
City: Westville
Job Description:
Job Summary
Library Student Assistants provide customer service at the Library's Public Services Desk. This includes assisting students, faculty, staff, and community borrowers with equipment use, directional questions, and locating library resources and services.

  • Must be an undergraduate student at Purdue University Northwest (PNW)
  • Must be enrolled in at least 6 credit hours
  • Applicants must submit their Fall 2026 class schedule for consideration
Responsibilities
Front Desk & Customer Service
  • Serve as the first point of contact at the library front desk
  • Assist with check-in/check-out of library materials
  • Help users place holds and navigate library systems (including PurdueBorrow)
  • Provide basic research assistance and directional support
  • Explain and apply library policies and procedures
Facility Operations
  • Open and close the library as scheduled, including independent shifts
  • Maintain a safe, secure, and welcoming environment
  • Perform daily checks of library computers and equipment
  • Clean monitors, keyboards, and work areas as needed
Library Materials
  • Shelve, shift, and organize library materials
  • Shelf read, dust, and straighten collections
  • Maintain orderly shelves and public areas
Technology Support
  • Troubleshoot basic issues with:
    • Computers
    • Printers
    • Scanners
    • Photocopiers
    • Microform machines
Collections & Records
  • Check database and online journal links for errors
  • Receive and evaluate donated materials for catalog inclusion or replacement needs
Education
  • Must be a current PNW undergraduate student
Required Skills & Abilities
  • Strong verbal communication skills
  • Attention to detail
  • Professional judgment and problem-solving skills
  • Ability to remain patient and support users with varying needs
  • Courteous, respectful, and professional demeanor
  • Positive and welcoming presence
  • Basic knowledge of Windows operating systems
  • Ability to adapt to changing tasks and priorities
  • Availability for evenings and weekends as needed
Core Competencies
  • Strong customer service and communication skills
  • Ability to identify and escalate urgent issues appropriately
  • Reliable follow-through and clear communication with supervisors
  • Ability to work independently when required

FLSA Status
Non-Exempt

What Purdue University employees say

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