Indianapolis, IN · On-site
$19.50 - $26.75/hr
Understand and support child welfare policies, procedures and practices to assist users in documenting federal Titel IV-FC requirements, Adoption and Foster Care Analysis and Reporting system (AFCARS ...
Indianapolis, IN · On-site
$19.50 - $26.75/hr
Understand and support child welfare policies, procedures and practices to assist users in documenting federal Titel IV-FC requirements, Adoption and Foster Care Analysis and Reporting system (AFCARS ...
Indianapolis, IN · On-site
$21.16/hr
Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related ... * Assist with VPN access requests, including form preparation, routing for approvals, and ...
Indianapolis, IN · On-site
$21.16/hr
Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related ... * Assist with VPN access requests, including form preparation, routing for approvals, and ...
Indianapolis, IN · On-site
$21.16/hr
Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related ... * Assist with VPN access requests, including form preparation, routing for approvals, and ...
Indianapolis, IN · On-site
$21.16/hr
Monitor and resolve assigned helpdesk ticket categories, with a focus on procurement-related ... * Assist with VPN access requests, including form preparation, routing for approvals, and ...
Help Desk Data Entry Analyst Location: Indianapolis, Indiana 46259 Duration: 06 Months Contract ... Provide guidance to users on best practices for data entry and record management. * Assist in ...
Help Desk Data Entry Analyst Location: Indianapolis, Indiana 46259 Duration: 06 Months Contract ... Provide guidance to users on best practices for data entry and record management. * Assist in ...
Indianapolis, IN · On-site
About Us Since 1989, SHI International Corp. has helped organizations change the world through ... approval thresholds * Assist in coordinating deal approvals across delivery, sales, legal ...
Indianapolis, IN · On-site
About Us Since 1989, SHI International Corp. has helped organizations change the world through ... approval thresholds * Assist in coordinating deal approvals across delivery, sales, legal ...
Indianapolis, IN · On-site
$17.50 - $24/hr
Help Desk Coordinator Location: 2 N. Meridian St. Indianapolis, IN 46204 Duration: 6+ Months ... Procurement Support (10%) * Assist with minimal procurement activities: * Initiate and track ...
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Indianapolis, IN · On-site
$17.50 - $24/hr
Help Desk Coordinator Location: 2 N. Meridian St. Indianapolis, IN 46204 Duration: 6+ Months ... Procurement Support (10%) * Assist with minimal procurement activities: * Initiate and track ...
Desk Managers must be available to be present for and assist with desk shifts and responsibilities ... There may be times when you have to cover a missed shift or be called to help find a cover, if you ...
Desk Managers must be available to be present for and assist with desk shifts and responsibilities ... There may be times when you have to cover a missed shift or be called to help find a cover, if you ...
Bloomington, IN · On-site
$12.25/hr
The Office of Student Life staff and multiple departments aim to help students navigate their time ... Job Summary Center Desk Assistants serve as the first point of contact for residents, parents, and ...
Bloomington, IN · On-site
$12.25/hr
The Office of Student Life staff and multiple departments aim to help students navigate their time ... Job Summary Center Desk Assistants serve as the first point of contact for residents, parents, and ...
Evansville, IN · On-site
$18 - $20/hr
... * Assist with requests related to productivity tools, communication platforms, and system ... Experience in a service desk or help desk role within an enterprise environment. * Exposure to user ...
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Evansville, IN · On-site
$18 - $20/hr
... * Assist with requests related to productivity tools, communication platforms, and system ... Experience in a service desk or help desk role within an enterprise environment. * Exposure to user ...
$18 - $20/hr
... * Assist with requests related to productivity tools, communication platforms, and system ... Experience in a service desk or help desk role within an enterprise environment. * Exposure to user ...
$18 - $20/hr
... * Assist with requests related to productivity tools, communication platforms, and system ... Experience in a service desk or help desk role within an enterprise environment. * Exposure to user ...
JCSC IT Department Administrative Assistant Position Summary The IT Department Administrative ... Maintain and monitor the IT help desk/ticketing system; assign, track, and follow up on service ...
JCSC IT Department Administrative Assistant Position Summary The IT Department Administrative ... Maintain and monitor the IT help desk/ticketing system; assign, track, and follow up on service ...
Indianapolis, IN · On-site
$15/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Indianapolis, IN · On-site
$15/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Seymour, IN · On-site
$15/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Seymour, IN · On-site
$15/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Boonville, IN · On-site
$14/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Boonville, IN · On-site
$14/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Lagrange, IN · On-site
$14/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Lagrange, IN · On-site
$14/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Michigan City, IN · On-site
$15/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Michigan City, IN · On-site
$15/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Corydon, IN · On-site
$14/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
Corydon, IN · On-site
$14/hr
The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...
$9.84 - $11.81
4% of jobs
$11.81 - $13.79
4% of jobs
$13.79 - $15.76
9% of jobs
$16.63 is the 25th percentile. Wages below this are outliers.
$15.76 - $17.74
17% of jobs
The median wage is $19.15 / hr.
$17.74 - $19.71
22% of jobs
$21.59 is the 75th percentile. Wages above this are outliers.
$19.71 - $21.69
20% of jobs
$21.69 - $23.66
15% of jobs
$23.66 - $25.64
3% of jobs
$25.64 - $27.62
6% of jobs
$27.62 - $29.59
0% of jobs
$29.59 - $31.57
0% of jobs
$9
$19
$31
A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.
| Aspect | Help Desk Assistant | Technical Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; certifications like CompTIA A+ | Similar certifications; often more technical certifications |
| Work Environment | Help desk, call centers, IT support teams | IT departments, customer support, remote troubleshooting |
| Employer & Industry | Businesses, government agencies, educational institutions | Similar industries, often more technical roles |
| Common Search & Comparison | Assisting users with basic IT issues | Resolving more complex technical problems |
The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.
$19.50 - $26.75/hr
Other
This job post has expired today. Applications are no longer accepted.
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively.
Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications, offering precise guidance to users for accurate data entry.
Understand and support child welfare policies, procedures and practices to assist users in documenting federal Titel IV-FC requirements, Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements, and National Child Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.
Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment.
Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.
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Netpace is a reputable company in the Information Technology and Services industry, headquartered in San Ramon, California, in the United States. The company specializes in providing digital transformation solutions by leveraging cutting-edge technologies. It offers a wide array of services, including Software Development, IT Consulting, Cloud Services, Infrastructure Management, and Digital Marketing. Ever since its launch, Netpace has been driven by a mission to use technology as a medium to shape future businesses and make a significant impact.
51 - 200 Employees
San Ramon, CA, US
1996
