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Help Desk Assistant Jobs in Indiana (NOW HIRING)

Elevance Systems Inc

IT Helpdesk Analyst

Lafayette, IN · On-site

Maintain accurate documentation of incidents, solutions, and procedures. * Assist with onboarding ... Experience in technical support, help desk, or service desk environments. * Knowledge of: * Windows ...

DFR llc

Eligibility Assistant - Front Desk

Anderson, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR llc

Eligibility Assistant - Front Desk

Albion, IN · On-site

$14/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Indianapolis, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR llc

Eligibility Assistant - Front Desk

Lafayette, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Marion, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Wabash, IN

$14/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Hobart, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

Indianapolis, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

DFR

Eligibility Assistant - Front Desk

South Bend, IN · On-site

$15/hr

The Eligibility Assistant staff are front desk staff who are responsible for helping collect paperwork, processing or "pushing" applications and assisting clients who are applying and/or receiving ...

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All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Indiana

Help Desk Assistant information

See Indiana salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk assistant in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Help Desk Assistant jobs? Cities in Indiana with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

IT Helpdesk Analyst

Elevance Systems Inc

Lafayette, IN • On-site

Other

Posted 12 days ago

Job description

Job Summary:
An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal disruption to business operations. The role involves troubleshooting, incident management, user support, and maintaining high levels of customer service.

Key Responsibilities
  • Provide first-level technical support via phone, email, chat, or ticketing systems.
  • Log, prioritize, and track incidents and service requests.
  • Troubleshoot hardware, software, operating system, and network issues.
  • Escalate complex technical problems to higher-level support teams when necessary.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and software applications.
  • Manage user accounts, passwords, and access permissions.
  • Monitor and follow up on open tickets to ensure timely resolution.
  • Maintain accurate documentation of incidents, solutions, and procedures.
  • Assist with onboarding and offboarding of employees, including account setup and equipment allocation.
  • Ensure compliance with IT policies, security standards, and service-level agreements (SLAs).
Required Skills & Qualifications
  • Bachelor''''s degree or diploma in Information Technology, Computer Science, or related field (preferred).
  • Experience in technical support, help desk, or service desk environments.
  • Knowledge of:
    • Windows and/or macOS operating systems
    • Microsoft 365 applications
    • Active Directory and user account management
    • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
    • IT ticketing systems and ITSM tools
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication and customer service skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.

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