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Help Desk Professional Jobs in Indiana (NOW HIRING)

Majestic Care

Enterprise IT Helpdesk Analyst

Westfield, IN

$19.75 - $26.75/hr

Communicate clearly and professionally with care team members, ensuring a positive service‑desk ... Experience * 2-5 years of service desk or technical support experience, or equivalent training ...

Old National Bank

Support Desk Agent

Evansville, IN

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... courtesy, professionalism, timeliness, and accuracy. Support is provided through a variety of ...

Old National Bank

Support Desk Agent

Evansville, IN

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... courtesy, professionalism, timeliness, and accuracy. Support is provided through a variety of ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... courtesy, professionalism, timeliness, and accuracy. Support is provided through a variety of ...

Old National Bank

Support Desk Agent

Evansville, IN · On-site

$18.25 - $29.75/hr

As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are ... courtesy, professionalism, timeliness, and accuracy. Support is provided through a variety of ...

Revel Staffing

IT Technician

Fort Wayne, IN

$68K - $98K/hr

Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff ... Provide professional, patient, and customer-focused support to users of varying technical skill ...

The LaSalle Group

IT and ERP Support

Indianapolis, IN · On-site

$60K - $70K/yr

Help Desk and ERP Technician I Position overview We are seeking a Help Desk and ERP Technician I to ... professional IT resource who can take ownership of day-to-day technology issues. As part of a lean ...

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... This is an entry-level hotel leadership role for a hospitality professional who is ready to take ...

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... This is an entry-level hotel leadership role for a hospitality professional who is ready to take ...

White Lodging

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you ... This is an entry-level hotel leadership role for a hospitality professional who is ready to take ...

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All JobsHelp Desk Professional JobsHelp Desk Professional Jobs in Indiana

Help Desk Professional information

See Indiana salary details

$12

$22

$32

How much do help desk professional jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk professional in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Professional vs Technical Support Specialist?

AspectHelp Desk ProfessionalTechnical Support Specialist
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Cisco certifications
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate ITTech companies, hardware vendors
Search & Comparison IntentCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

Help Desk Professionals primarily handle customer inquiries, basic troubleshooting, and support via phone or remote tools. Technical Support Specialists often focus on more complex technical issues, including hardware and software troubleshooting, sometimes requiring specialized certifications. Both roles are essential in IT support, but they differ in complexity and technical depth.

What is a help desk professional?

Help Desk Professionals are IT specialists who provide technical support and assistance to users experiencing issues with computer systems, software, or hardware. They act as the first point of contact for troubleshooting problems, answering questions, and resolving technical issues either remotely or in person. Their responsibilities often include logging support requests, diagnosing problems, and escalating complex issues to higher-level technical staff. Help Desk Professionals play a crucial role in ensuring smooth IT operations and user satisfaction within an organization.

What are the key skills and qualifications needed to thrive as a help desk professional?

To thrive as a Help Desk Professional, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for ensuring timely and efficient support, maintaining user satisfaction, and minimizing organizational downtime.

What are some common challenges faced by help desk professionals and how can they be managed?

Help Desk Professionals often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical backgrounds. To manage these challenges, it is important to prioritize tasks, leverage ticketing systems effectively, and continuously update technical knowledge. Developing strong communication and problem-solving skills can also help in providing clear solutions and maintaining a positive user experience.
What are the most commonly searched types of Help Desk jobs in Indiana? The most popular types of Help Desk jobs in Indiana are:
Help Desk Professional jobs near you

Enterprise IT Helpdesk Analyst

Majestic Care

Westfield, IN

$19.75 - $26.75/hr

Full-time

Life

Re-posted 9 days ago

Majestic Care rating

5.3

Company rating: 5.3 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

190th of 239 rated social care providers

Job description

Enterprise Helpdesk Analyst

Majestic Care is looking for Enterprise Helpdesk Analyst to join our team's mission and believe in our core values! Our mission: Through the hearts of our Care Team Members, we provide excellent healthcare to those we serve.

Our Core Values... 

L - Listening

E - Empathy

A - Accountability

D - Decisiveness 

This is how we create a culture to LEAD with Love. 

Position Overview:

The Enterprise Helpdesk Analyst plays a critical role in delivering advanced technical support to care team members across multiple locations. This position provides elevated Tier‑2 level troubleshooting, serves as an escalation resource for Technicians, and ensures timely, professional, and solutions‑focused service interactions. The Enterprise Helpdesk Analyst contributes to process improvement efforts, documentation quality, knowledge sharing, and workflow enhancements while maintaining a strong customer‑service orientation.

Core Support Responsibilities

  • Resolve complex technical issues involving hardware, software, connectivity, and system access.

  • Perform account and access management tasks, including onboarding, offboarding, and permission updates.

  • Maintain thorough documentation for all tickets, solutions, procedures, and updates.

  • Communicate clearly and professionally with care team members, ensuring a positive service‑desk experience.

  • Ensure compliance with IT processes, security standards, and escalation protocols.

Advanced & Collaborative Responsibilities

  • Serve as a point of escalation for Technicians, offering guidance on best practices and complex troubleshooting.

  • Analyze recurring issues and collaborate on workflow improvements that support service efficiency and user satisfaction.

  • Contribute subject‑matter expertise to knowledge bases, training resources, and team documentation.

  • Partner with IT teams to support continuous improvement efforts, system enhancements, and cross‑functional initiatives.

  • Support organizational technology needs with professionalism, urgency, and customer‑focused service delivery.

Education

  • High school diploma required

  • Associate degree in Information Technology or related field preferred.

License/Certification

  • CompTIA Network+, A+, or Microsoft 365 Certified Fundamentals/Administrator‑level certifications preferred.

 

Experience

  • 2–5 years of service desk or technical support experience, or equivalent training/certification‑based experience.

  • Proficient troubleshooting skills in Windows OS, Microsoft 365, and remote access technologies.

  • Demonstrated success managing escalations, complex tickets, and high‑volume support workflows.

  • Strong verbal and written communication skills with a commitment to delivering a positive client experience.

 

Knowledge, Skills, and Abilities

  • Ability to independently resolve most technical issues without escalation.

  • Skilled in account management tasks including password resets, provisioning, and access troubleshooting.

  • Strong analytical and problem‑solving skills with attention to detail and follow‑through.

  • Excellent communication and interpersonal skills with a focus on empathy, professionalism, and clarity.

  • Ability to remain calm and supportive during challenging or time‑sensitive technical issues

Majestic Difference Benefits:

  • Yearly Pay Increase

  • Daily Pay

  • Company-Paid Life Insurance

  • Telehealth Services

  • Double Pay on Holiday

  • Care Team Member Relief Fund

Join the Majestic Care team where compassion meets excellence!

What Majestic Care employees say

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