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Help Desk End User Support Jobs (NOW HIRING)

City of Lubbock

End User Support Technician

Lubbock, TX · On-site

$40K - $66K/yr

Resolves help desk issues for users; Evaluates new hardware and software to determine functionality ... end-user work needs; Establish and maintain effective working relationships with end users.

Stewart

End-User Support Technician

Nashville, TN

Resolves more complex end-user issues, including software installations, peripheral configurations ... Resolves issues referred by help desk support. * Assists in the development of training materials.

Stewart

End-User Support Technician

Murfreesboro, TN

Resolves more complex end-user issues, including software installations, peripheral configurations ... Resolves issues referred by help desk support. * Assists in the development of training materials.

Stewart

End-User Support Technician

Clarksville, TN

Resolves more complex end-user issues, including software installations, peripheral configurations ... Resolves issues referred by help desk support. * Assists in the development of training materials.

Hirekeyz Inc

End User Support Specialist

Andrews, MD · On-site

End User Support Specialist Location: Joint Base Andrews, MD (On-site) Duration: Long Term Contract Active Secret Security Clearance Position Summary: The End User Support Specialis t will support ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · On-site

Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major ...

ITC Federal, Inc.

Help Desk Supervisor

Supervises staff of Help Desk and User Trainer Specialists who provide help desk and on-site support to end users, and assists in setting up and operating the end-user support program for major ...

Robert Half

Help Desk/Desktop Support Analyst

Portland, ME · On-site

$23.75 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance ... end-user experience. Responsibilities: * Deliver first- and second-level technical support for ...

FLEXTECS LLC

Help Desk

Atlanta, GA · On-site

$18.50 - $25.25/hr

The Help Desk Analyst troubleshoots hardware and software issues, documents support activities ... This position is focused on end-user support and operational excellence rather than systems ...

CYNET SYSTEMS

End User Support Specialist

Baltimore, MD · On-site

$50 - $55/hr

Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. * Serve as a subject matter expert and escalation point for ...

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

The Help Desk Manager will build structure, accountability, and consistency across the support ... Maintain knowledge base content, support documentation, SOPs, and end-user support materials

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Help Desk End User Support information

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How much do help desk end user support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk end user support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is help desk end user support?

Help Desk End User Support professionals assist users with technical issues related to computer systems, software, hardware, and networks. They serve as the first point of contact for troubleshooting, resolving problems, and providing guidance to help end users operate their technology efficiently. Responsibilities typically include answering phone calls or emails, diagnosing issues, documenting solutions, and escalating complex problems to higher-level IT staff. These roles are essential in ensuring smooth operations and minimizing downtime for businesses and organizations.

What are the key skills and qualifications needed to thrive as help desk end user support, and why are they important?

To excel as a Help Desk End User Support specialist, you need a solid understanding of computer systems, troubleshooting methodologies, and a background in IT through education or certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote access tools, and knowledge bases is essential for resolving user issues efficiently. Exceptional customer service, patience, and strong verbal communication skills help build trust and effectively assist users with varying technical abilities. These skills and qualifications are crucial for ensuring timely technical resolutions, maintaining user productivity, and supporting organizational IT goals.

What are some common challenges faced by help desk end user support professionals, and how are these typically addressed?

Help Desk End User Support professionals often face challenges such as managing a high volume of support tickets, addressing diverse technical issues, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through strong organizational skills, utilizing ticketing systems to prioritize and track requests, and ongoing training to stay updated on common software and hardware issues. Additionally, collaboration with IT teams and clear, empathetic communication with end users are essential for efficiently resolving problems and ensuring user satisfaction.

What is the difference between Help Desk End User Support vs Technical Support Specialist?

AspectHelp Desk End User SupportTechnical Support Specialist
CredentialsCompTIA A+, Network+ or similar certificationsCompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentHelp desk, call centers, on-site support for end usersTechnical troubleshooting, remote or on-site, often more specialized
Employer & IndustryIT service providers, corporate IT departments, tech support firmsHardware/software vendors, IT departments, tech companies
Search & Comparison IntentUnderstanding entry-level support roles for end usersTechnical troubleshooting and advanced support roles

Help Desk End User Support primarily focuses on assisting end users with basic technical issues, often requiring customer service skills and general troubleshooting. Technical Support Specialist roles tend to involve more advanced technical problem-solving, often with specialized knowledge. Both roles share similar certifications and work environments but differ in complexity and scope of support provided.

What cities are hiring for Help Desk End User Support jobs?

Cities with the most Help Desk End User Support job openings:

What states have the most Help Desk End User Support jobs?

States with the most job openings for Help Desk End User Support jobs include:

What are popular job titles related to Help Desk End User Support jobs?

For Help Desk End User Support jobs, the most frequently searched job titles are:

Infographic showing various Help Desk End User Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

End User Support Technician

Lubbock, TX • On-site

City of Lubbock
Public Administration • 1 - 5K employees
Learn more about City of Lubbockexternal

$40K - $66K/yr

Full-time

Posted 13 days ago

Job description

Summary Provides technical support for laptops, PCs, mobile devices, printers and peripherals to restore service and deliver solutions to meet user requirements for all employees of the City of Lubbock. Essential Functions Reviews and prioritizes user requests for service and support; schedules work; Installs and tests computers and equipment, peripherals and software. Installs and configures printers; Installs, repairs, and troubleshoots PC's, Printers, Electronic Technology peripherals as dictated by everyday business needs; Resolves help desk issues for users; Evaluates new hardware and software to determine functionality and compatibility with existing configurations.

Additional Duties: Executes routine computer repairs and installation; Performs related work as assigned. Qualifications Completion of a bachelor degree in management information systems, computer science, or a related field. Related experience may substitute for education requirement on a year-to-year basis.

No specific experience required. Any combination of relevant education and experience which provides the following: Physical Exam Required Valid Driver's License Critical Infrastructure: This position has been determined to have close contact with, or control of Critical Infrastructure components. This position is subject to extensive background checks and random drug screening.

No Class B Misdemeanor convictions within last 10 years No Class A Misdemeanor, Felony Convictions or Family Violence Conviction Knowledge and Abilities Knowledge of: IBM-compatible workstations. Ability to: Communicate effectively orally and in writing; Work effectively in a dynamic, fast paced environment, meet deadlines; Plan and organize personal workload, coordinate with co-workers as a team member; Analyze environment, determine requirement alternatives, and make recommendations resulting in a network product solution or implementation fully satisfying end-user work needs; Establish and maintain effective working relationships with end users. Physical Requirements: Frequently lift and carry up to 10 pounds.

Occasionally lift and carry up to 50 pounds. Frequently bend and kneel during the shift. Frequently push and pull objects.

Frequently flex upper trunk forward at the waist and partially at the knees. Frequently rotate upper trunk to the left or right while sitting or standing. Place arms above, at, and below shoulder height.

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