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Help Desk End User Support Jobs (NOW HIRING)

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a ... This Long-term Contract position focuses on preparing end-user equipment, supporting workstation ...

DMI

End User Support Specialist

Crownsville, MD · On-site

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ... Share knowledge and technical solutions with the Service Desk and EUS teams and help promote ...

CFS Brands

End User Support Specialist

Oklahoma City, OK · On-site

End User Support Specialist Full Time Information Tech Oklahoma City, OK, US Location : This role ... Working knowledge of help desk software and ticketing in general * Ability to communicate technical ...

DMI

End User Support Specialist

Crownsville, MD

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ... Share knowledge and technical solutions with the Service Desk and EUS teams and help promote ...

DMI

End User Support Specialist

Crownsville, MD · On-site

$31K/yr

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies ... Share knowledge and technical solutions with the Service Desk and EUS teams and help promote ...

Robert Half

Help Desk/Desktop Support Analyst

Beloit, WI · On-site

$24.74 - $28.64/hr

Administer basic user account and access tasks within Active Directory as part of end-user support ... in help desk, desktop support, or a similar end-user support role. * Practical experience ...

Stewart

End-User Support Technician

Portland, TN

Resolves more complex end-user issues, including software installations, peripheral configurations ... Resolves issues referred by help desk support. * Assists in the development of training materials.

Stewart

End-User Support Technician

Brentwood, TN · On-site

Resolves more complex end-user issues, including software installations, peripheral configurations ... Resolves issues referred by help desk support. * Assists in the development of training materials.

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

Use Help Desk software to log, monitor and close end user support tickets. * Becomes proficient ... with Help Desk software and tools to perform daily duties. * Participate in onboarding process.

Stewart

End-User Support Technician

Mount Juliet, TN

Resolves more complex end-user issues, including software installations, peripheral configurations ... Resolves issues referred by help desk support. * Assists in the development of training materials.

Stewart

End-User Support Technician

Brentwood, TN

Resolves more complex end-user issues, including software installations, peripheral configurations ... Resolves issues referred by help desk support. * Assists in the development of training materials.

Stewart

End-User Support Technician

Spring Hill, TN · On-site

Resolves more complex end-user issues, including software installations, peripheral configurations ... Resolves issues referred by help desk support. * Assists in the development of training materials.

Stewart

End-User Support Technician

Hendersonville, TN · On-site

Resolves more complex end-user issues, including software installations, peripheral configurations ... Resolves issues referred by help desk support. * Assists in the development of training materials.

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

Use Help Desk software to log, monitor and close end user support tickets. * Becomes proficient ... with Help Desk software and tools to perform daily duties. * Participate in onboarding process.

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Help Desk End User Support information

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How much do help desk end user support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for help desk end user support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is help desk end user support?

Help Desk End User Support professionals assist users with technical issues related to computer systems, software, hardware, and networks. They serve as the first point of contact for troubleshooting, resolving problems, and providing guidance to help end users operate their technology efficiently. Responsibilities typically include answering phone calls or emails, diagnosing issues, documenting solutions, and escalating complex problems to higher-level IT staff. These roles are essential in ensuring smooth operations and minimizing downtime for businesses and organizations.

What are the key skills and qualifications needed to thrive as help desk end user support, and why are they important?

To excel as a Help Desk End User Support specialist, you need a solid understanding of computer systems, troubleshooting methodologies, and a background in IT through education or certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote access tools, and knowledge bases is essential for resolving user issues efficiently. Exceptional customer service, patience, and strong verbal communication skills help build trust and effectively assist users with varying technical abilities. These skills and qualifications are crucial for ensuring timely technical resolutions, maintaining user productivity, and supporting organizational IT goals.

What are some common challenges faced by help desk end user support professionals, and how are these typically addressed?

Help Desk End User Support professionals often face challenges such as managing a high volume of support tickets, addressing diverse technical issues, and communicating effectively with users of varying technical backgrounds. These challenges are typically addressed through strong organizational skills, utilizing ticketing systems to prioritize and track requests, and ongoing training to stay updated on common software and hardware issues. Additionally, collaboration with IT teams and clear, empathetic communication with end users are essential for efficiently resolving problems and ensuring user satisfaction.

What is the difference between Help Desk End User Support vs Technical Support Specialist?

AspectHelp Desk End User SupportTechnical Support Specialist
CredentialsCompTIA A+, Network+ or similar certificationsCompTIA A+, Network+, or vendor-specific certifications
Work EnvironmentHelp desk, call centers, on-site support for end usersTechnical troubleshooting, remote or on-site, often more specialized
Employer & IndustryIT service providers, corporate IT departments, tech support firmsHardware/software vendors, IT departments, tech companies
Search & Comparison IntentUnderstanding entry-level support roles for end usersTechnical troubleshooting and advanced support roles

Help Desk End User Support primarily focuses on assisting end users with basic technical issues, often requiring customer service skills and general troubleshooting. Technical Support Specialist roles tend to involve more advanced technical problem-solving, often with specialized knowledge. Both roles share similar certifications and work environments but differ in complexity and scope of support provided.

What cities are hiring for Help Desk End User Support jobs?

Cities with the most Help Desk End User Support job openings:

What states have the most Help Desk End User Support jobs?

States with the most job openings for Help Desk End User Support jobs include:

What are popular job titles related to Help Desk End User Support jobs?

For Help Desk End User Support jobs, the most frequently searched job titles are:

Infographic showing various Help Desk End User Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

End User Support Specialist - Mobile Device

Norfolk, VA

Orgro
See more jobs at Orgroexternal

$31/hr

Full-time

Posted 15 days ago

Job description

Position:End User Support Specialist - Mobile Device

NMCI / Flank Speed End User Support Specialist (ACTR)

IAT Level: IAT Level II – Enterprise IT Support Role

Location: Norfolk, Virginia

Employment Type: Full-Time, Direct Hire

Requirement: US Citizen, Secret clearance

Compensation: Competitive with a full benefit package

About Us: We are a mission-driven organization in our delivery of high-quality engineering outcomes for our Defense and Federal contracts by combining disciplined processes with a culture of respect and accountability that helps our teams thrive while meeting complex program needs.

Position Summary

The NMCI / Flank Speed End User Support Specialist provides Tier I–II technical assistance, account management, and lifecycle support to Navy end users operating within NMCI and Flank Speed enterprise environments. This role ensures reliable access to Navy networks, systems, and collaboration services by performing troubleshooting, incident resolution, and user provisioning in accordance with Department of the Navy (DON) cybersecurity and information assurance requirements.

Key Responsibilities

  • Provide support for mobile device connection, email, and app problems

  • Provide end-user support for NMCI and Flank Speed environments, including workstation, peripheral, software, and connectivity troubleshooting.

  • Execute move/add/change (MAC) requests, seat management functions, and lifecycle refresh activities.

  • Support account provisioning, access management, and permissions assignment in compliance with DoN policies.

  • Respond to and resolve help desk tickets, ensuring accurate documentation and timely escalation when required.

  • Assist users with Microsoft 365/Flank Speed services including Teams, SharePoint, OneDrive, and email.

  • Maintain compliance with SECNAV M-5510.30/36 and SECNAVINST 5239.1 cybersecurity and IA guidelines.

  • Perform system checks, configuration tasks, and device setup to ensure NMCI standards are met.

  • Coordinate with NMCI service providers, site leads, and government stakeholders on issue resolution and system updates.

  • Support hardware deployment, imaging, software installs, and secure configuration adjustments.

  • Ensure information security practices are always followed, including PKI usage, two-factor authentication, and proper handling of controlled unclassified information (CUI).

Required Qualifications

  • Working knowledge of IOS, Android and mobile security rules

  • Manage device security, updates and user accounts

  • Experience with remote support tools

  • Minimum of five (5) years of experience supporting NMCI networks and enterprise Navy IT environments.

  • Working knowledge of SECNAV M‑5510 and SECNAVINST 5239.1 compliance and security requirements.

  • Experience with help desk operations, incident management systems (e.g., Remedy, ServiceNow), and ticket workflows.

  • Proficiency in troubleshooting workstations, software, accounts, and network access in an NMCI environment.

  • Demonstrated understanding of Navy seat management, asset tracking, and lifecycle refresh processes.

  • Active DoD 8570 IAT Level II certification (e.g., Security+ CE, CCNA Security, CySA+, or equivalent).

  • Ability to work with minimal supervision in a fast‑paced DoN enterprise environment. Strong communication skills and customer service orientation.

  • Must have an active Secret or above security clearance

Preferred Qualifications

Experience supporting Flank Speed Microsoft 365 environments.

Familiarity with ACAS, HBSS, DoN cybersecurity processes, and ITSM best practices. Prior work within Navy command IT support roles, regional support centers, or NMCI NGEN/NGEN‑R teams.

What You Will Receive By Joining Orgro

Growth with a People First organization: We believe great work starts with respect and empathy - for our team and our customers

You will have Clear Expectations: There will be no guesswork. We provide documented processes and transparent communication so you can focus on doing your best work

Work-Life Balance: We value your time and well-being by providing flexible scheduling and realistic deadlines, which is just a part of our culture.

A Supportive Environment: Access to Orgro SOPs, templates, and mentorship to make your work repeatable, auditable, and stress-free