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Weekend Level 1 Help Desk Support Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Provide Tier 1 AWS workspace and configuration support. Perform other related duties as assigned.

Cacheflow

Deal Desk Analyst

Rochester, NY · On-site

$20.25 - $27.50/hr

Help support deal desk systems including DealHub (CPQ) and Salesforce, contributing to data ... Admin-level experience is a plus * Familiarity with SaaS business model fundamentals: ARR, ACV, and ...

Varsity Tutors

CFA - Level 1 Tutor

Rochester, NY · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Position Description Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Position Description Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk ...

Stem Xpert

HelpDesk Suupport

Rochester, NY

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or ... support for internal and external customers. Escalates complex problems to higher level of ...

TEKsystems

IT Associate

Rochester, NY · On-site

$20 - $23/hr

Willingness and ability to learn new systems and tools Skills Technical support, Support, Help desk ... Level Entry Level If you feel you are qualified for this position, please submit your resume and a ...

TEKsystems

IT Associate

Rochester, NY

$20 - $23/hr

Willingness and ability to learn new systems and tools Skills Technical support, Support, Help desk ... Level Entry Level If you feel you are qualified for this position, please submit your resume and a ...

HiredFirst

Level 1 Endo/GI Tech

Rochester, NY · On-site

$1.0K - $1.2K/wk

Level 1 Endo/GI Tech (Contract) - New York 14642 * Pay: $1,087 - $1,231 per week * Schedule: Monday ... Support Endoscopy/GI procedures in a clinical setting * Ensure proper cleaning, disinfection, and ...

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All JobsLevel 1 Help Desk Support JobsWeekend Level 1 Help Desk Support JobsWeekend Level 1 Help Desk Support Jobs in Rochester, NY

Weekend Level 1 Help Desk Support information

See Rochester, NY salary details

$10

$20

$32

How much do weekend level 1 help desk support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for weekend level 1 help desk support in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What is a Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.

What are the typical challenges faced by Weekend Level 1 Help Desk Support, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Rochester, NY?

The most popular types of Level 1 Help Desk Support jobs in Rochester, NY are:

Weekend Level 1 Help Desk Support jobs near you
Infographic showing various Weekend Level 1 Help Desk Support job openings in Rochester, NY as of July 2026, with employment types broken down into 55% Full Time, 39% Part Time, and 6% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $42,778 per year, or $20.6 per hour.

Help Desk Technician - Level 1

Rochester, NY • On-site

DiMarco Group LLC
Construction • 51 - 200 employees
Learn more about DiMarco Group LLCexternal

$20 - $24/hr

Full-time

Re-posted 3 days ago

Job description

Description:

The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician – Level 1 to provide technical support across all DiMarco Group entities.

This position is ideal for an individual who is passionate about customer service and has a strong interest in Information Technology. The successful candidate will serve as the first point of contact for end-user support, assisting with day-to-day technical issues while gaining hands-on experience with modern IT systems and infrastructure.


Key Responsibilities

  • Serve as the first level of technical support for end users across the organization.
  • Respond to and resolve help desk tickets in a timely and professional manner.
  • Create and manage user accounts, including password resets and access requests.
  • Maintain accurate IT documentation, asset records, and inventory tracking.
  • Provide exceptional customer service and technical assistance to employees.
  • Assist with the setup, deployment, and support of computer hardware and software.
  • Support and troubleshoot Microsoft 365 applications and Windows 11 environments.
  • Utilize the Halo ticketing system to document, track, and manage support requests.
  • Travel to company locations as needed to provide onsite technical support.
  • Demonstrate a willingness to learn new technologies and expand technical skills.


Qualifications

Required

  • Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
  • Strong customer service and communication skills.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Reliable transportation and the ability to travel to offsite locations as needed.
  • Ability to work independently and as part of a team.


Preferred

  • Experience supporting Microsoft 365 applications.
  • Familiarity with Windows 11 operating systems.
  • Experience using help desk or ticketing systems, preferably Halo.
  • Previous customer service or technical support experience.

Work Environment


  • This is a full-time, onsite position located in Henrietta, New York.
  • Typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM.
  • Participation in an on-call rotation may be required as needed.
Requirements:


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