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Weekend Level 1 Help Desk Support Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Provide Tier 1 AWS workspace and configuration support. Perform other related duties as assigned.

Robert Half

Help Desk/Desktop Support Analyst

Rochester, NY · On-site

$19.79 - $22.91/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day IT service coordination and front-line technical assistance in Rochester, New York. This Contract to Permanent position is ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Position Description Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Position Description Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk ...

Varsity Tutors

CFA - Level 1 Tutor

Rochester, NY · Remote

$40/hr

... CFA - Level 1 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... support, lesson generation, and engagement features, helping you save prep time and focus on ...

CooperVision

Service Desk Analyst (Contract)

Victor, NY · On-site

$19.75 - $26.75/hr

They are seeking a Service Desk Analyst who will provide first level support by handling incoming ... CooperVision is one of the world's leading manufacturers of soft contact lenses and related ...

Stem Xpert

HelpDesk Suupport

Rochester, NY

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or ... support for internal and external customers. Escalates complex problems to higher level of ...

CooperCompanies

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

As a leading global manufacturer of contact lenses, we are committed to helping improve the way ... Primarily responsible for providing first level support through handling incoming queries from ...

HiredFirst

Level 1 Endo/GI Tech

Rochester, NY · On-site

$1K - $1K/wk

Level 1 Endo/GI Tech (Contract) - New York 14642 * Pay: $1,087 - $1,231 per week * Schedule: Monday ... Support Endoscopy/GI procedures in a clinical setting * Ensure proper cleaning, disinfection, and ...

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All JobsLevel 1 Help Desk Support JobsWeekend Level 1 Help Desk Support JobsWeekend Level 1 Help Desk Support Jobs in Rochester, NY

Weekend Level 1 Help Desk Support information

See Rochester, NY salary details

$10

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$32

How much do weekend level 1 help desk support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for weekend level 1 help desk support in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What are Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the typical challenges faced by Weekend Level 1 Help Desk Support staff, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support, and why are they important?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.
What are the most commonly searched types of Level 1 Help Desk Support jobs in Rochester, NY? The most popular types of Level 1 Help Desk Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Level 1 Help Desk Support jobs? Cities near Rochester, NY with the most Weekend Level 1 Help Desk Support job openings:
Weekend Level 1 Help Desk Support jobs near you

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY • Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.
Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!
$25.00 - $28.85 Hourly

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