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Weekend Level 1 Help Desk Support Jobs in Rochester, NY

Just Solutions

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP preferred) * Strong troubleshooting skills and familiarity with support tools * Experience with ...

HiredFirst

Level 4 RN OR

Rochester, NY · On-site

$2K - $2K/wk

Floating, weekends, and holidays per unit needs Position Summary & Responsibilities * Provide ... Support surgical services: ortho, general, plastics, urology, cardiac, neuro, vascular, ENT, GYN, ...

HiredFirst

Level 4 RN - Operating Room

Rochester, NY · On-site

$2K - $2K/wk

Additional: On-call, callback, floating, weekends, and holidays per unit needs Unit Overview: * High-acuity Level 1 Trauma OR * Specialties include: ortho, general, plastics, urology, cardiac, neuro, ...

HiredFirst

Level 4 Cardiac Surgical Tech

Rochester, NY · On-site

$1K - $1K/wk

... - $1,933 Schedule: 3x12s (36 or 48 hrs/week), Day/Evening/Night (DEN) rotation, includes weekends ... Supports room turnover and handles materials under RN direction * Collaborates with the ...

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All JobsLevel 1 Help Desk Support JobsWeekend Level 1 Help Desk Support JobsWeekend Level 1 Help Desk Support Jobs in Rochester, NY

Weekend Level 1 Help Desk Support information

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$10

$20

$32

How much do weekend level 1 help desk support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for weekend level 1 help desk support in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What are Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the typical challenges faced by Weekend Level 1 Help Desk Support staff, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support, and why are they important?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.
What are the most commonly searched types of Level 1 Help Desk Support jobs in Rochester, NY? The most popular types of Level 1 Help Desk Support jobs in Rochester, NY are:
Weekend Level 1 Help Desk Support jobs near you
Infographic showing various Weekend Level 1 Help Desk Support job openings in Rochester, NY as of June 2026, with employment types broken down into 55% Full Time, 39% Part Time, and 6% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $42,778 per year, or $20.6 per hour.
Part-Time Assistant Manager - Level 1

Part-Time Assistant Manager - Level 1

BoxLunch & Hot Topic

Rochester, NY • On-site

$16.50 - $19/hr

Part-time

Posted 17 days ago

Job description

We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager - Level 1, you'll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You'll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.
WHAT YOU'LL DO
  • Provide an amazing shopping experience that will encourage customers to return. They'll be impressed by your product knowledge, customer experience skills, and use of the Force
  • Step in and step up when needed. You'll cover the sales floor and provide leadership support when your Manager gets pulled away
  • You've got the keys to the kingdom, and you're not afraid to use them! You'll open and close the store, as needed
  • Work the register; you'll process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits such as BOPIS and curbside pickup. We'll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
  • Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT
  • Assist with planogram changes including store map, wall, fixture, & merchandising mix
  • Let your voice be heard! You'll communicate fashion & music trend information to management and respective HQ partners
  • While we welcome wizards, we don't like it when spells are stolen. You'll work with Store Management to ensure there's no misuse of spells and wizardry around theft
  • Support the maintenance of the mother ship; you'll help keep the stock room organized and the store tidy
  • Help develop and retain a super collaborative, passionate team to run your store alongside you
  • Any other activities as assigned by your Store Leader

WHAT YOU'LL NEED
  • At least 1 year of retail store experience. If you love music and pop culture, you're in the right place!
  • You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps
  • A high school diploma or GED equivalent
  • The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

$16.50 - $19 an hour
Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual's education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.
BoxLunch & Hot Topic logo

About BoxLunch & Hot Topic

Sourced by ZipRecruiter

BoxLunch & Hot Topic is a retail company located in the City of Industry, California. Operating within the clothing and pop culture licensed merchandise industry, their product portfolio includes apparel, accessories, collectibles, home goods, and gift items. BoxLunch and Hot Topic are known for their focus on pop culture and music-oriented fashion and lifestyle products, targeting a customer base that primarily includes teens and young adults. Hot Topic was founded in 1988, with the creation of BoxLunch following later in 2015. Their core value is to connect with their customers on a shared love of pop culture while giving back to those in need. BoxLunch has a philanthropic partnership with Feeding America, with every $10 spent by customers translating to a donated meal. Hot Topic, on the other hand, focuses on social responsibility and environmental sustainability through various initiatives.

Industry

Apparel and accessories stores

Company size

10,000+ Employees

Headquarters location

City of Industry, CA, US

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