Weekend Level 1 Help Desk Support Jobs (NOW HIRING)

The Help Desk Support Engineer’s role is to ensure proper computer, telephony and collaborative operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, or remote assistance. The Help Desk Support Engineer plays an active role in continuously improving services by developing automation to reduce manual effort and errors.

Includes, but is not limited to, the following:

• Maintaining and auditing the technological asset inventory.

Accountability Standards for all Department Staff:

As part of the Information Technology Department, each staff member is responsible for contributing to achievement of the department’s mission, vision and goals; conducting oneself in accordance with the department’s Key Performance Expectations; participating in team activities and assignments; and assisting any member of the department when the need arises or is observed, including in the absence of another.

Required Qualifications

• Possession of a High School diploma.
• Directly related experience (may be earned concurrently) in the following areas:
  • One year’s experience with computer-related configuration and maintenance.
  • One year’s experience with Office 365.
  • One year’s experience with Windows Server and Active Directory.
• Demonstrated positive communication and teamwork skills. Can multitask and prioritize.
• Strong initiative and the ability to work successfully in an environment with minimal direction.

• strong listening skills
• history of coordinated work effort with extensive follow-through and follow-up
• experience identifying customer needs
• effective communication and people skills.

Ability and interest to function effectively as a team player.

Preferred Qualifications

• Experience in supporting and deploying assets using a Mobile Device Management (MDM) platform.
• Experience in supporting cloud-based accounts via Azure Active Directory (now Entra).
• Experience in supporting and using anti-virus platforms.
• Experience in supporting 3CX or PBX systems.
• Experience with PowerShell, Python, or other automation scripting languages.
• Demonstrated ability to identify and resolve difficult network and system related problems using troubleshooting and decision making.
• Excellent written and verbal communications skills.
• Experience using Copilot, ChatGPT, or Grok AI to help analyze and solve issues

Unique Aspects of Job:

Possible off-hours configuration and installation of servers, network devices, security appliances, and related components.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

With or without accommodation, the employee in this position needs to move about and position him/herself to access files and operate office machinery. The employee must be able to work at a desk for long periods of time and operate a computer workstation and telephone. Due to the managerial/customer service aspect of this position, it is necessary to communicate both in person and over the telephone with a variety of people each day. It is also essential to occasionally transport up to fifty (50) pounds. The employee must, with or without accommodation, detect that the Company’s information systems are operating efficiently. This position works in a normal office environment but is occasionally exposed to moving parts and loud noise from technological devices and systems.

The minimum reasoning skills necessary for this position include the ability to solve practical problems and deal with a variety of concrete variables in situations where standardization does not exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The minimum language skills necessary for this position include the ability to read and interpret documents such as technical procedure manuals

Occasional travel is required for workshops, seminars, training, presentations, consulting and/or advising, and visiting branch and extensions sites.