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Weekend Level 1 Help Desk Support Jobs in Quebec

TELUS

Responsibilities: * Providing world-class support for business customers in a call center ... Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the ...

TELUS

Business Help Desk Specialist III

Montreal, QC · On-site

Responsibilities: * Providing world-class support for business customers in a call center ... Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the ...

Jestais

As a key member of our Customer Support team, you'll independently resolve technical issues ... Independently resolve the majority of Level 1 technical issues within defined SLA targets.

Jesta I.S.

As a key member of our Customer Support team, youll independently resolve technical issues, support ... Independently resolve the majority of Level 1 technical issues within defined SLA targets.

Rodeo FX

Service Desk Technician

Montreal, QC

Provide Level 1-2 technical support (workstations, network, peripherals, internal tools access ... Support Infrastructure team projects and help identify recurring issues. * Assist IT technicians at ...

Nord Quantique

CA$123K - CA$140K/yr

Available position Quantum Computer Architect Level 1 (permanent position, 40 hour per week ... Moving to Nord Quantique Nord Quantique offers extensive moving support, including help with ...

Nord Quantique

CA$123K - CA$140K/yr

Available position Quantum Computer Architect Level 1 (permanent position, 40 hour per week ... Moving to Nord Quantique Nord Quantique offers extensive moving support, including help with ...

Nord Quantique

CA$123K - CA$140K/yr

Available position Quantum Computer Architect Level 1 (permanent position, 40 hour per week ... Moving to Nord Quantique Nord Quantique offers extensive moving support, including help with ...

Nord Quantique

CA$123K - CA$140K/yr

Available position Quantum Computer Architect Level 1 (permanent position, 40 hour per week ... Moving to Nord Quantique Nord Quantique offers extensive moving support, including help with ...

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All JobsLevel 1 Help Desk Support JobsWeekend Level 1 Help Desk Support JobsWeekend Level 1 Help Desk Support Jobs in Quebec

Weekend Level 1 Help Desk Support information

What are Weekend Level 1 Help Desk Support?

Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.

What are the typical challenges faced by Weekend Level 1 Help Desk Support staff, and how can they effectively address them?

Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.

What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?

AspectWeekend Level 1 Help Desk SupportWeekend Network Support Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, call center, remote supportNetwork troubleshooting, on-site or remote
Industry UsageIT support, customer serviceNetwork infrastructure, enterprise IT
Common Search IntentBasic IT support roles, help desk jobsNetwork troubleshooting, infrastructure support

Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.

What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support, and why are they important?

To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.
What are the most commonly searched types of Level 1 Help Desk Support jobs in Quebec? The most popular types of Level 1 Help Desk Support jobs in Quebec are:
What cities in Quebec are hiring for Weekend Level 1 Help Desk Support jobs? Cities in Quebec with the most Weekend Level 1 Help Desk Support job openings:
Weekend Level 1 Help Desk Support jobs near you

IT Site Technician

STERIS Canada ULC (Canada Manufacturing)

Quebec, QC • On-site

Full-time

Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Position Summary

Join STERIS as an IT Site Technician. This is an excellent opportunity to join a growing company while continuing to build your IT Support skills. You will be providing level one help desk support to employees onsite, building computers, setting up and supporting a variety of printers. You will also be a participate in automation projects.

*This position is onsite five days a week.

What You'll Do as an IT Site Technician
  • Receive, document, categorize, and follow up on service requests and incident reports using the appropriate tools (ticketing platform, instant messaging, voicemail, and in-person), in accordance with company policies. Refer issues to the appropriate resource when necessary.
  • Prepare user workstations and technological tools: configuration, user account creation, setup of shared resources, and assignment of access rights according to defined needs.
  • Provide support for PCs, Teams (IP telephony), printers, photocopiers, network access, and all other IT equipment. A solid understanding of IP addressing is required.
  • Assemble, install, uninstall, clean, and inspect IT and telecommunications equipment.
  • Diagnose issues by communicating with users and applying appropriate troubleshooting methods including analysis, isolation, and resolution steps, using tools such as TeamViewer.
  • Identify and report any security-related issues and participate in cybersecurity prevention activities.
  • Use and transport equipment, tools, and materials required for the job according to STERIS-approved installation methods.
  • Contribute to writing technical procedures and documentation to support IT systems and assist end users.
  • Manage inventories and procurement of office hardware and software.
  • Track the lifecycle of IT equipment, warranties, contracts, and licenses, and follow up with unit managers.
  • Propose and participate in the creation of data queries or scripts using appropriate software to simplify and automate recurring tasks.
  • Provide general network support (WAN / LAN).
  • Assist with server support and management.
The Experience, Skills and Abilities Needed

Required:

  • College diploma (DEC) in information technology or a related field.
  • Minimum of three (3) years of level 1 help desk experience.
  • Experience in building MS Windows Servers and Desktop.
  • Experience with Autopilot, MS Intune, installing drivers for a variety of printers.
  • IT Help Desk experience in a manufacturing and corporate environment.
  • Proficiency in French and English. (Speaking, reading, and writing)


Preferred:

  • Experience installing engineering software.
  • Automation experience preferred.
  • Experience with automated processes in mixed environments (manufacturing + office) to ensure consistent and reliable device setup across multiple user groups.
What STERIS Offers

Well-established global company that will invest in your long-term career growth. STERIS would not be where it is today without our incredible and talented people. That's why we share our success together by rewarding you for your hard work. Hiring people who are in it for the long term with STERIS is our ultimate goal. We offer a comprehensive benefits package, including:
Competitive compensation;
Annual merit-based salary increase and bonus plan;
Laptop for several positions;
Flexible work schedule;
Excellent group insurance plan including vision, dental, telemedicine, employee assistance program, and many other coverages;
Retirement savings plan with employer contribution;
Paid time off from day one;
Training program and tuition reimbursement policy;
Opportunities

#LI-KK1

This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English-only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.

STERIS strives to be an Equal Opportunity Employer.

Employment Type: FULL_TIME

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