Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...
Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...
Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...
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Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal. *** 100% on-site work *** You will provide user support / customer service on Company supported ...
IT Help Desk Support Technician (Bilingual, Remote)
Boischatel, QC · Remote
CA$50K - CA$60K/yr
IT Help Desk Support Technician (Bilingual, Remote) Location: Remote (Canada-based) Salary: $50,000 - $60,000 CAD Benefits: Medical Insurance (60% paid for by company after 4 mos.), Vacation, Paid ...
IT Help Desk Support Technician (Bilingual, Remote)
Boischatel, QC · Remote
CA$50K - CA$60K/yr
IT Help Desk Support Technician (Bilingual, Remote) Location: Remote (Canada-based) Salary: $50,000 - $60,000 CAD Benefits: Medical Insurance (60% paid for by company after 4 mos.), Vacation, Paid ...
You will be providing level one help desk support to employees onsite, building computers, setting up and supporting a variety of printers. You will also be a participate in automation projects.
You will be providing level one help desk support to employees onsite, building computers, setting up and supporting a variety of printers. You will also be a participate in automation projects.
The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
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The Bi-Lingual (English/French) IT Help Desk Technician, Level 1, is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or ...
Responsibilities: * Providing world-class support for business customers in a call center ... Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the ...
Responsibilities: * Providing world-class support for business customers in a call center ... Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the ...
Responsibilities: * Providing world-class support for business customers in a call center ... Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the ...
Responsibilities: * Providing world-class support for business customers in a call center ... Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the ...
Responsibilities: * Providing world-class support for business customers in a call center ... Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the ...
Responsibilities: * Providing world-class support for business customers in a call center ... Who is TELUS? We're a high-performing team of individuals who collectively make TELUS one of the ...
Help Desk Manager Responsibilities: * Managing and supporting a team of help desk technicians ... The Digital Days work environment is one that rewards responsibility and autonomy, all within a ...
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Help Desk Manager Responsibilities: * Managing and supporting a team of help desk technicians ... The Digital Days work environment is one that rewards responsibility and autonomy, all within a ...
Help Desk Manager Responsibilities: * Managing and supporting a team of help desk technicians ... The Digital Days work environment is one that rewards responsibility and autonomy, all within a ...
Help Desk Manager Responsibilities: * Managing and supporting a team of help desk technicians ... The Digital Days work environment is one that rewards responsibility and autonomy, all within a ...
Technical Help Desk Specialist
CA$22 - CA$27/hr
Bilingual Helpdesk Specialist (French/English) - Banking Industry Are you a tech-savvy customer ... We are looking for dependable, bilingual support specialists to join our client's Online Banking ...
Technical Help Desk Specialist
CA$22 - CA$27/hr
Bilingual Helpdesk Specialist (French/English) - Banking Industry Are you a tech-savvy customer ... We are looking for dependable, bilingual support specialists to join our client's Online Banking ...
IT Support Level 1-2
Saint-jerome, QC · On-site
Key Responsibilities User Support & Maintenance Provide level 1 and 2 technical support to users. Diagnose and resolve hardware, software and network issues. Manage user accounts, access rights and ...
IT Support Level 1-2
Saint-jerome, QC · On-site
Key Responsibilities User Support & Maintenance Provide level 1 and 2 technical support to users. Diagnose and resolve hardware, software and network issues. Manage user accounts, access rights and ...
Key Responsibilities User Support & Maintenance Provide level 1 and 2 technical support to users. Diagnose and resolve hardware, software and network issues. Manage user accounts, access rights and ...
Key Responsibilities User Support & Maintenance Provide level 1 and 2 technical support to users. Diagnose and resolve hardware, software and network issues. Manage user accounts, access rights and ...
As a key member of our Customer Support team, you'll independently resolve technical issues ... Independently resolve the majority of Level 1 technical issues within defined SLA targets.
As a key member of our Customer Support team, you'll independently resolve technical issues ... Independently resolve the majority of Level 1 technical issues within defined SLA targets.
As a key member of our Customer Support team, youll independently resolve technical issues, support ... Independently resolve the majority of Level 1 technical issues within defined SLA targets.
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As a key member of our Customer Support team, youll independently resolve technical issues, support ... Independently resolve the majority of Level 1 technical issues within defined SLA targets.
Resume du poste L' Analyste de Support est responsable du depannage et de la resolution des problemes lies aux pannes mecaniques, aux defaillances materielles et logicielles, aux problemes de reseau ...
New
Resume du poste L' Analyste de Support est responsable du depannage et de la resolution des problemes lies aux pannes mecaniques, aux defaillances materielles et logicielles, aux problemes de reseau ...
New
Resume du poste L' Analyste de Support est responsable du depannage et de la resolution des problemes lies aux pannes mecaniques, aux defaillances materielles et logicielles, aux problemes de reseau ...
Resume du poste L' Analyste de Support est responsable du depannage et de la resolution des problemes lies aux pannes mecaniques, aux defaillances materielles et logicielles, aux problemes de reseau ...
Reporting to the CFO, you will lead a small dedicated team responsible for maintaining the IT infrastructure, computer equipment, Help Desk support, and all data processing functions across multiple ...
Reporting to the CFO, you will lead a small dedicated team responsible for maintaining the IT infrastructure, computer equipment, Help Desk support, and all data processing functions across multiple ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Desk (Level 1). The role resolves escalated incidents and service requests, completes device ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Desk (Level 1). The role resolves escalated incidents and service requests, completes device ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Desk (Level 1). The role resolves escalated incidents and service requests, completes device ...
... helping accelerate the global transition to net zero. Come Join Us At Brookfield Renewable, we ... Desk (Level 1). The role resolves escalated incidents and service requests, completes device ...
Weekend Level 1 Help Desk Support information
What are Weekend Level 1 Help Desk Support?
Weekend Level 1 Help Desk Support professionals are entry-level IT support staff who provide assistance to users experiencing technical issues, typically during weekends when regular staff may be unavailable. Their responsibilities include troubleshooting basic hardware and software problems, answering user queries, and escalating more complex issues to higher-level support teams. They often work shifts, handle support tickets, and ensure that end-users receive timely help, minimizing downtime and disruptions during weekends.
What are the typical challenges faced by Weekend Level 1 Help Desk Support staff, and how can they effectively address them?
Weekend Level 1 Help Desk Support staff often encounter challenges such as handling a higher volume of urgent requests due to reduced weekday staff and limited access to escalation resources. Effective time management and strong communication skills are essential for prioritizing tickets and providing clear updates to users. Additionally, building a solid understanding of common technical issues and available knowledge base resources can help resolve problems efficiently, even during off-hours. Collaborating with remote team members and documenting incidents thoroughly ensures smooth handovers to weekday teams.
What is the difference between Weekend Level 1 Help Desk Support vs Weekend Network Support Technician?
| Aspect | Weekend Level 1 Help Desk Support | Weekend Network Support Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL Foundation | CompTIA Network+, Cisco CCNA (preferred) |
| Work Environment | Help desk, call center, remote support | Network troubleshooting, on-site or remote |
| Industry Usage | IT support, customer service | Network infrastructure, enterprise IT |
| Common Search Intent | Basic IT support roles, help desk jobs | Network troubleshooting, infrastructure support |
Weekend Level 1 Help Desk Support primarily handles basic IT issues, customer inquiries, and remote troubleshooting, often requiring certifications like CompTIA A+. In contrast, Weekend Network Support Technicians focus on network infrastructure, troubleshooting connectivity issues, and may need network-specific certifications like Cisco CCNA. While both roles support IT operations, Help Desk roles are more customer service-oriented, whereas Network Support roles involve technical network management.
What are the key skills and qualifications needed to thrive as a Weekend Level 1 Help Desk Support, and why are they important?
To thrive as a Weekend Level 1 Help Desk Support, you need basic IT knowledge, troubleshooting skills, and typically a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and basic networking concepts is often required. Strong communication, patience, and the ability to remain calm under pressure help you effectively assist users and resolve issues. These skills and qualities ensure prompt and accurate technical support, leading to high user satisfaction and efficient problem resolution during critical weekend hours.
What are the most commonly searched types of Level 1 Help Desk Support jobs in Quebec? The most popular types of Level 1 Help Desk Support jobs in Quebec are:
What cities in Quebec are hiring for Weekend Level 1 Help Desk Support jobs? Cities in Quebec with the most Weekend Level 1 Help Desk Support job openings:
Other
Posted 19 days ago
Job description
Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.
*** 100% on-site work ***
You will provide user support / customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.
Responsibilities
- Serve as primary point of contact for users regarding overall support, policies and procedures
- Assign/escalate issues to appropriate IT Systems Support technician
- Keep users always informed on status of their tickets
- Follow up with assigned personnel to ensure timely resolution of problems
- Document and maintain solutions in appropriate support systems
- Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made
- Proactively identify improvement opportunities and work with the Manager, IT Support to implement processes that enhance Help Desk operations
Profile:
- DEC in IT or equivalent
- 2+ years' experience in users support in IT
- Bilingual French and English, since you are going to support users in both languages
- Strong understanding of Windows 11, MS Office, MacOS
- Experience with Windows domain networking, local area networking, and remote access software, VPN and VM technology troubleshooting
- Experience in end-user support, assisting and training
- Technical writing skills
- Proficient in Microsoft Office
- Capacity to form effective relationships with users
- Strong communication skills, both verbal and written
- Works well in a team environment
- Effective time management and multitasking skills
- Strong organizational skills with an ability to prioritize tasks
- Proven ability to work well under pressure and meet all deadlines
- Strong analytical and problem-solving skills
- Strong technical understanding and ability to learn new programs quickly
- Self-motivated, energetic and able to adapt quickly to change
- Willingness to work a flexible schedule
Alteo recherche un Technicien en support informatique pour un poste permanent base a Montreal.
*** Travail en presentiel a 100% ***
Vous assurerez le support aux utilisateurs et le service a la clientele pour les applications et plateformes informatiques prises en charge par l'entreprise, tout en resolvant les problemes et en conseillant les mesures appropriees.
Responsabilites
- Servir de point de contact principal pour les utilisateurs concernant le support general, les politiques et les procedures
- Attribuer/transmettre les problemes au technicien de support informatique approprie
- Tenir les utilisateurs informes en permanence de l'etat d'avancement de leurs tickets
- Assurer le suivi aupres du personnel designe pour garantir la resolution rapide des problemes
- Documenter et mettre a jour les solutions dans les systemes de support appropries
- Transmettre les problemes recurrents au chef de l'equipe de support informatique, en s'assurant que tous les efforts de depannage ont ete deployes
- Identifier de maniere proactive les opportunites d'amelioration et travailler avec le responsable du support informatique pour mettre en uvre des processus qui optimisent les operations du service d'assistance
Profil :
- Diplome d'etudes collegiales (DEC) en informatique ou equivalent
- 2+ annees d'experience dans le support aux utilisateurs en informatique
- Bilingue francais et anglais, car vous devrez assister les utilisateurs dans ces deux langues
- Bonne maitrise de Windows 11, MS Office, MacOS
- Experience en matiere de reseaux de domaine Windows, de reseaux locaux et de logiciels d'acces a distance, ainsi que de depannage des technologies VPN et VM
- Experience en assistance aux utilisateurs finaux, en accompagnement et en formation
- Competences en redaction technique
- Maitrise de Microsoft Office
- Capacite a etablir des relations efficaces avec les utilisateurs
- Solides competences en communication, tant a l'oral qu'a l'ecrit
- Capacite a travailler efficacement en equipe
- Bonne gestion du temps et aptitude au multitache
- Solides competences organisationnelles et capacite a hierarchiser les taches
- Capacite averee a travailler sous pression et a respecter tous les delais
- Solides competences en analyse et en resolution de problemes
- Solide comprehension technique et capacite a apprendre rapidement de nouveaux programmes
- Motive, dynamique et capable de s'adapter rapidement au changement
- Disponibilite pour travailler selon des horaires flexibles