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Remote Level 1 Help Desk Support Jobs in Quebec (NOW HIRING)

Milestone Technologies, Inc.

... Help Desk Technicians that have experience in supporting in primarily PC environments but can also ... remote access, secure Wi-Fi and wired connectivity to the internal network Support user requests ...

Leap Event Technology

IT Analyst

Montreal, QC · On-site +1

Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools ... Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT ...

Medfar

Invoicing Support Specialist

Montreal, QC · On-site +1

Remote work and flexibility * RRSP contribution * Healthcare insurance from day one * Paid time off ... An onboarding program to help you get familiar with our environment and the digital healthcare ...

Wing Assistant

GTM Associate

Montreal, QC · Remote

We help companies get high-quality support across roles like executive assistance, admin support ... Educate prospects who may not have considered remote assistants, virtual assistants, offshore ...

YO AI Labs

English Voice Coach - Remote

Montreal, QC · Remote

$50 - $60/hr

... support an AI training project focused on evaluating English audio recordings. You will assess ... Native-level English proficiency with strong knowledge of a regional English accent. * Strong ...

YO AI Labs

Criminal Lawyer - Remote

Montreal, QC · Remote

$140 - $400/hr

In this role, you will help improve next-generation AI systems by reviewing, evaluating, and ... Review and analyze legal documents, court filings, and case materials to support AI system ...

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All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs in Quebec

Remote Level 1 Help Desk Support information

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What are popular job titles related to Remote Level 1 Help Desk Support jobs in Quebec?

For Remote Level 1 Help Desk Support jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Remote Level 1 Help Desk Support jobs in Quebec look for?

The top searched job categories for Remote Level 1 Help Desk Support jobs in Quebec are:

What cities in Quebec are hiring for Remote Level 1 Help Desk Support jobs?

Cities in Quebec with the most Remote Level 1 Help Desk Support job openings:

Remote Level 1 Help Desk Support jobs near you
Infographic showing various Remote Level 1 Help Desk Support job openings in Quebec as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Service Desk Technician L2

Remote

Milestone Technologies, Inc.
See more jobs at Milestone Technologies, Inc.external

Full-time

Posted 5 days ago

Job description

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.
Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements

Skills

HS Diploma or GED
2+ years of experience in a helpdesk role or similar
Strong interpersonal communication skills with a high degree of empathy is a must
Complete understanding of Microsoft Outlook client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality
Experience in supporting PCs and Windows OS in a commercial or enterprise environment is preferred
Applied experience with Microsoft Exchange, including a firm understanding of Groups and permissions is key
Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues
Deep understanding of fault domain isolation, and root-cause analysis is essential for success in this role
Proven experience resolving secure network access problems involving but not limited to digital certificate authentication and client remote access services, either using Juniper Networks or Cisco solutions
Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment
Working knowledge of Active Directory and basic AD administration

Employment Type: INTL Fixed-Term FT

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