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Remote Level 1 Help Desk Support Jobs in Quebec (NOW HIRING)

GCM Consultants inc.

We are a local engineering firm that has been helping customers in all industries with engineering ... risks with support Ability to work effectively in an environment with a certain level of ...

Micro1

Remote Autodesk Inventor Specialist

Prevost, QC · Remote

... level design reverse engineering (scan-to-cad, point cloud-to-model) manufacturing process ... We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our ...

Micro1

Remote Autodesk Inventor Specialist

Mirabel, QC · Remote

... level design reverse engineering (scan-to-cad, point cloud-to-model) manufacturing process ... We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our ...

Micro1

Remote Autodesk Inventor Specialist

Candiac, QC · Remote

... level design reverse engineering (scan-to-cad, point cloud-to-model) manufacturing process ... We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our ...

Micro1

Remote Autodesk Inventor Specialist

Magog, QC · Remote

... level design reverse engineering (scan-to-cad, point cloud-to-model) manufacturing process ... We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our ...

Micro1

Remote Autodesk Inventor Specialist

Granby, QC · Remote

... level design reverse engineering (scan-to-cad, point cloud-to-model) manufacturing process ... We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our ...

Micro1

Remote Autodesk Inventor Specialist

Dorval, QC · Remote

... level design reverse engineering (scan-to-cad, point cloud-to-model) manufacturing process ... We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our ...

Micro1

Remote Autodesk Inventor Specialist

Gaspe, QC · Remote

... level design reverse engineering (scan-to-cad, point cloud-to-model) manufacturing process ... We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our ...

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All JobsLevel 1 Help Desk Support JobsRemote Level 1 Help Desk Support JobsRemote Level 1 Help Desk Support Jobs in Quebec

Remote Level 1 Help Desk Support information

What are the key skills and qualifications needed to thrive as a remote level 1 help desk support?

To thrive as a Remote Level 1 Help Desk Support, you need a solid understanding of basic IT troubleshooting, operating systems, and networking fundamentals, often supported by a relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required for resolving user issues efficiently. Strong communication, patience, and problem-solving skills help you effectively assist users and ensure a positive support experience. These skills are crucial for quickly diagnosing problems, providing timely solutions, and maintaining user satisfaction in a remote environment.

What is a remote level 1 help desk support?

Remote Level 1 Help Desk Support roles are entry-level IT positions responsible for providing initial technical assistance to users experiencing issues with computer systems, software, or hardware. These professionals typically work from a remote location, responding to support requests via phone, email, or chat. Their main duties include troubleshooting basic problems, escalating complex issues to higher-level support, and ensuring users receive timely solutions to their technical problems. This role is vital for maintaining business productivity by resolving common technical issues efficiently.

What are some common challenges faced by remote level 1 help desk support professionals, and how can they be managed?

Remote Level 1 Help Desk Support professionals often encounter challenges like troubleshooting technical issues without physical access to users' devices, managing high ticket volumes, and maintaining clear communication across various channels. These can be managed by developing strong problem-solving skills, making effective use of remote assistance tools, and following structured communication protocols. Staying organized and prioritizing tickets based on urgency also helps ensure timely resolution and a positive user experience.

What is the difference between Remote Level 1 Help Desk Support vs Remote Technical Support Specialist?

AspectRemote Level 1 Help Desk SupportRemote Technical Support Specialist
CertificationsCompTIA A+, HDI-CSRCompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk ticketing systems, chat, phoneRemote troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, networking, software support
Search IntentEntry-level support roles, help desk jobsTechnical troubleshooting, advanced support

Remote Level 1 Help Desk Support primarily handles basic customer inquiries and troubleshooting via help desk systems, focusing on common issues. Remote Technical Support Specialists often deal with more complex technical problems, requiring deeper technical knowledge and certifications. While both roles are remote and support IT environments, the Technical Support Specialist typically requires more advanced skills and certifications.

What are the most commonly searched types of Level 1 Help Desk Support jobs in Quebec? The most popular types of Level 1 Help Desk Support jobs in Quebec are:
What cities in Quebec are hiring for Remote Level 1 Help Desk Support jobs? Cities in Quebec with the most Remote Level 1 Help Desk Support job openings:
Remote Level 1 Help Desk Support jobs near you
Infographic showing various Remote Level 1 Help Desk Support job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Estimator( hybrid remote position)

GCM Consultants inc.

Trois-rivieres, QC • On-site, Remote

Full-time

Re-posted 9 hours ago

Job description

Contribute to ambitious projects
We are all passionate about contributing to a variety of projects that resonate in our industry and impact our society. Every mandate is a new challenge, every solution an innovation.
Why choose GCM Consultants?
  • Remote Work: A hybrid model is preferred. Regular in-office presence is encouraged while maintaining a high degree of flexibility. Fully remote work is not currently considered.
  • Flexible working hours
  • Floating days offered upon hiring for personal reasons or illness, and redeemable if not used
  • Employee Assistance Program (EAP)
  • Telemedicine
  • Flexible support program (for sports activities, professional dues, home internet, etc.)
  • Deferred profit-sharing program with RRSP contribution options
  • Comprehensive group insurance plan

Who is GCM Consultants?
We are a local engineering firm that has been helping customers in all industries with engineering, operations and maintenance since 1994. We measure our success by the continuity of our work with all our customers. We are always on the lookout for new projects that push the boundaries of creativity.
On a daily basis, you will...
  • Understand project scope and estimating requirements.
  • Contribute to the development of best practices in project estimation.
  • Coordinate the cost estimation team.
  • Maintain an up-to-date database of basic material prices.
  • Analyze data (quantities and prices) to ensure interdisciplinary consistency of estimates.
  • Coordinate with the construction group to validate installation times and indirect construction costs.
  • Prepare bases of estimates.
  • Propose allocations for design elements that are not clearly defined.
  • Analyze bids to fully understand the content of proposals received.
  • Supervise and maintain cost estimating guidelines at GCM for projects of various sizes and different phases of engineering development.
  • Provide training and information on the GCM project cost estimating process.

Requirements:
  • Bachelor’s degree in engineering (asset).
  • Between 2 and 5 years of experience in project cost estimation.
  • Experience in project management (asset)
  • Experienced in establishing the required deliverables for service proposals in consulting engineering.
  • Relevant experience in consulting engineering and heavy industries: metallurgy, refining, chemical or petrochemical.
  • Strong expertise in the field of construction.
  • Proficiency in cost estimation tools and software.
  • Knowledge of Aspen Capital Cost Estimator (asset)
  • Fluency in French and English required occasionally since the person will collaborate with colleagues and clients outside of Quebec, both written and oral.

If you have these qualities:
  • Ability and interest in understanding multidisciplinary technical challenges
  • Strong communication skills with both internal teams and clients
  • Proactive, positive, and collaborative attitude
  • Sound judgment in analysis and decision-making, with guidance when needed
  • Ability to understand project challenges and anticipate potential risks with support
  • Ability to work effectively in an environment with a certain level of uncertainty, using judgment to interpret incomplete or evolving information.

Do you want to develop ambitious projects with us? Send us your resume and let's talk.
Type : Permanent full time
Available offices : Montréal, Lévis, Varennes, Sherbrooke, Trois-Rivières.
 

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