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Level 1 Help Desk Support Jobs (NOW HIRING)

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... next level! We deliver essential technological services to our customers in support of their ...

NuAxis LLC

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis ... Deliver Tier 1 support for desktops, laptops, and peripherals * Troubleshoot hardware/software ...

Crowdstaffing

Help Desk Support

Denver, CO

$20.50 - $27.75/hr

... CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can ...

Ask IT consulting

Help Desk Support I

Denver, CO

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... May require an associate's degree in a related area and at least 1 year or equivalent experience in ...

STI

Help Desk Support I

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Support I Location: Golden, CO Duration: 5 Month+ Assignment Provides support to end ... May require an associate degree in a related area and at least 1 year or equivalent experience in ...

TEKsystems

L1 Help Desk Support

Fort Huachuca, AZ

$27.53/hr

Description Our team is seeking a qualified help desk Support technicians to support one of the ... Ability to communicate well with both internal and external individuals; a high level of customer ...

Fintech

Help Desk Support

Beverly, MA · On-site

$45K/yr

Join Fintech in Beverly, MA as a Technical Support Specialist and play a key role in delivering ... For over 35 years, Fintech LLC has redefined how over 1.1 million B2B relationships buy and sell ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Support Analyst Location: San Antonio, TX Duration: 8-month contract We are hiring for ... Role Overview Provide first-level technical support to users, resolving hardware, software, and ...

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All JobsLevel 1 Help Desk Support Jobs

Level 1 Help Desk Support information

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How much do level 1 help desk support jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the typical career advancement opportunities for someone starting as a Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

What is a Level 1 Help Desk Support job?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in the Level 1 Help Desk Support position, and why are they important?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

More about Level 1 Help Desk Support jobs
What cities are hiring for Level 1 Help Desk Support jobs? Cities with the most Level 1 Help Desk Support job openings:
What are the most commonly searched types of Level 1 Help Desk Support jobs? The most popular types of Level 1 Help Desk Support jobs are:
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What job categories do people searching Level 1 Help Desk Support jobs look for? The top searched job categories for Level 1 Help Desk Support jobs are:
Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Support Specialist

Help Desk Support Specialist

H2 Performance Consulting

White Sands, NM • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor's - E-Verify.
H2 Performance Consulting (H2) is seeking a Helpdesk Specialist to join our new project supporting the White Sands Missile Range in White Sands, NM. This work will be performed 100% on-client.
The Help Desk Support Specialist responsibilities will include:
  • Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
  • Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
  • Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
  • Ensures the timely process through which problems are controlled.
  • Problem recognition, research, isolation, resolution, and follow-up steps.
  • Supports end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.

Requirements
Required Qualifications:
Direct Relative Experience Required
  • Junior Level: 1-2 Years
  • Intermediate: 3-5 Years
  • Senior Level: 5+ Years

High School Diploma, or related discipline
Certifications (Must possess one of the following):
  • CompTIA A+ CE
  • CompTIA Network + CE
  • Systems Security Certified Practitioner (SSCP)
  • CCNA-Security
  • Clearance: At minimum Secret level clearance required to start on contract

Qualified candidates may submit their resume to the career section of our company website. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.
Benefits
H2 Performance Consulting offers competitive benefits to include health insurance, vision/dental insurance, paid time off, holiday pay, and 401K.

Apply