ZipRecruiter

Log In

1

Level 1 Help Desk Support Jobs (NOW HIRING)

SOSi

Help Desk Support Engineer

FL · Remote

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end ... Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation. 4. Escalation: Accurately document issues and escalate more complex problems to Level 2 or ...

TEKsystems

Help Desk Analyst

Detroit, MI

$16 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Diagnose and resolve Level 1/1.5 IT support issues, ensuring a quick resolution or appropriate escalation. 4. Escalation: Accurately document issues and escalate more complex problems to Level 2 or ...

DecisionPoint | Cortek

Help Desk Support Technician

Durham, NC

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... level-2). * Follow-up with customers, vendors, or SSA components, as required, to resolve problems ... Minimum of one year experience serving in a help desk role and experience with Windows Operating ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... next level! We deliver essential technological services to our customers in support of their ...

Ask IT consulting

Help Desk Support I

Denver, CO · On-site

$20.50 - $27.75/hr

Position: Help Desk Support I Client: OIT Location: Denver, Colorado 8020 REQ ID: RQS2017-7111 ... May require an associate's degree in a related area and at least 1 year or equivalent experience in ...

VSolvit

HELP DESK SUPPORT 3

Ventura, CA · On-site

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Help Desk Support 3 specialist provides essential Tier 1 technical assistance to NAVFAC Cloud ... Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) when initial ...

KIRKPATRICK BANK

HELP DESK (SUPPORT I)

Edmond, OK · On-site

$15 - $20.25/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Provide first level of support and response for employees. Provide assistance to technicians and engineers. Help Desk is responsible for creating support tickets, answering, commenting and replying ...

TEKsystems

Tier 1 Help Desk

Columbus, OH

$23 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... help with the holiday uptick. These consultants will provide Tier 1 technical support for their ... support team. Experience Level Entry Level Job Type & Location This is a Contract position based ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ

$40 - $50/hr

Help Desk Support: * Provide Level 1 and Level 2 support for Credit Union employees via phone, email, and ticketing system. * Troubleshoot and resolve issues related to Windows-based systems ...

Kane is Able

Help Desk Support Technician

Scranton, PA

$58K - $62K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provides 1st line technical support; answering support queries via phone and Help Desk ticket system. * Maintains a high degree of customer service for all support queries and adhere to all service ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$18 - $24.50/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment for managing incidents, problems, and service requests for end-users, ensuring effective communication and resolution.

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsLevel 1 Help Desk Support Jobs

Level 1 Help Desk Support information

See salary details

$10

$20

$33

How much do level 1 help desk support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for level 1 help desk support in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a Level 1 Help Desk Support?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in Level 1 Help Desk Support?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

What are the typical career advancement opportunities for someone starting as Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

Is help desk support a good entry-level IT job?

Help desk support is a common entry-level IT role that provides foundational experience in troubleshooting, customer service, and technical skills. It often requires knowledge of operating systems, basic networking, and support tools, making it a good starting point for a career in IT.
More about Level 1 Help Desk Support jobs

What cities are hiring for Level 1 Help Desk Support jobs?

Cities with the most Level 1 Help Desk Support job openings:

What are the most commonly searched types of Level 1 Help Desk Support jobs?

The most popular types of Level 1 Help Desk Support jobs are:

What states have the most Level 1 Help Desk Support jobs?

States with the most job openings for Level 1 Help Desk Support jobs include:

What job categories do people searching Level 1 Help Desk Support jobs look for?

The top searched job categories for Level 1 Help Desk Support jobs are:

Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, 7% Temporary, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Support Engineer

SOSi

FL • Remote

Full-time

Re-posted 9 days ago

Job description

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations.

Essential Job Duties:

  • Provide technical support and training for end-users of JIRA and GitLab, ensuring efficient system adoption and issue resolution.
  • Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA
  • Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.
Qualifications

Minimum Qualifications:

  • Associate's degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support.
  • Demonstrated experience resolving user access issues.
  • Experience troubleshooting software functionality and system issues.
  • Experience providing technical training to users.
  • Experience using IT help desk ticketing systems.
  • Experience providing remote desktop support.
  • Experience supporting incident response activities.
  • Proficiency in troubleshooting software issues and managing user access.
  • Experience supporting cloud-based IT applications.
  • Strong customer service and documentation skills.

Desired Qualifications:

  • CompTIA A+ certification.
  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate certification.
  • Experience supporting JIRA, GitLab, or similar IT management tools.
Additional Information

Working Conditions:

  • The work to be performed remotely
  • Must have strong internet connection
  • Quit workspace free from interruptions and background noise

Working at SOSi:

All interested individuals will receive consideration and will not be discriminated against for any reason.

Apply